Steps New York

Come to Steps for honest customer service and affordable fashion! Beautiful atmosphere for an inspirational shopping experience!

Steps is one of my absolute favorite stores! Not only do they carry a wide variety of trendy and ultra chic styles, but the turn over is fast, and you can find new merchandise constantly!
However, one of the reasons I really love shopping there is the customer service – AMAZING!!! The two male managers are incredibly helpful, and definitely know fashion trends. So are the sales associates/​stylists. They also are extremely personable with every customer, and passionate about what they do. They are honest, and if something does not look great on, they will help you find an outfit that does!
Check this store out – prices are reasonable and you are bound to find lots of fun and uniques pieces!

Great addition to the Forest Hills area. They carry a nice selection of casual and going out clothes. Great customer service from this 1 guy that works there… always has a compliment for every customer. Overall, nice place to shop

«Do Not Shop At Step New York Forests Hills!» — Never shop at Step New York Forests Hills… run for the hills!!! The worst customer service and non-​customer oriented return policy of any retailer I have ever come across. I purchased a dress for my daughters confirmation. The date of the confirmation my daughter didn’t want to wear that dress. So, I decided to go to the store to return it, I guess my daughter trying the dress miss the tag of the dress and just for that they give me such a hart time and didn’t want to return the dress. I spoke to the manager over the phone and he did absolutely nothing to help, on the contrary, he gave me a very nasty altitude and insulted me because I was returning a dress without the tag. Moreover, the clothes are very poor quality. I never had this awful poor experience in any other store. I left the store and made a promise to myself to never put a foot in that store.

I happened to be in Forest Hills last week and accidentally bumped into this store. I was thrilled because I remember shopping in it on Broadway & Worth Street prior to 911 incident. They were so inexpensive and presented their clothing according to color schemes… I still have a pair of tan wide leg pants that I bought in 2000. Well I walked inside the Forest Hills Store and blurted out that «I couldn’t believe that I found this same store that I used to shop in Lower Manhattan years ago. A cordial male sales person responded nicely and I told him all about my shopping experiences back in the pre-​911 days and that the store never reopened after lower Manhattan was reconstructed after 911 incident. He obliged my statements and then another male sales person joined out conversation. I was happy and looked through the racks and bought 2 blouses. The store was a little congested as one of the same male employees mentioned that he had just received deliveries and was sorting them. I did notice him taking clothing out of boxes… In general, the employees were friendly and jovial. Most of all they all smiled. This goes a long way in customer relations. I’ll be back guys…

The 2 guys in the store seems to be having a lovers spat and were yelling at each other. Did not make me want to shop there.