Frontier Fence Co

Terrible customer service. Frontier Fence must be extremely busy and making millions, because today I called them to ask how long before I could get an estimate on a fence project in Escondido (where they are located). I need about 500 lnft of aluminum fencing. He was very rude and impatient and told me 4 weeks out just for an estimate. They must like losing business to their competitors. The last quote I got from Frontier (about 6 months ago) was $ 2,000 overpriced anyway. So I shouldn’t worry about not having them bid my current project. They don’t need a measly $ 20,000 job anyway. They don’t worry about local hometown homeowners. What a shame they have to be located in Escondido. Zero stars if I could.

after attempting to buy approx 75ft of ‘wrought iron’ steel fencing for a ‘do it myself’ project locally in Temecula and running into 3 people at 3 different businesses who could really care less about me or my project or putting the energy into researching a supplier for my needs I was referred to Frontier. I called Frontier Fence Co and got Carol Mellor who handled my needs in about 2 minutes, I gave her my CC# and a day or two later got a call to come pick it up — easy, simple, quick and most of all she gave me the impression that she actually wanted my business unlike everyone else I had tried to give my $ 1000 to locally in Temecula. kind of sad really that all it takes is a little caring and so many employees don’t seem to get it, thanks Carol!

Let me start off by saying the fence looks nice. That’s the reason for the 2 stars the rest is all garbage from here.
I called Scripps fence and frontier. Frontier came in lower and now I understand why. First off, the guy who came to give the quote seemed nice but asked me what color do you want your fence? To where I said the same as my back fence (the third side is cemented)
The work gets done 3 weeks after I agree to it. Not awesome after El niño did it’s damage ripping my fence in half. Now let’s get to the job.
They advised me the job would be done all in one day. I’ve never had a fence done in the 3 homes I’ve owned so I didn’t know any better. They come to remove the fence and then leave my yard wife open and they knew I have dogs. Ummm what? I had to call to get a temp chain fence up which they didn’t charge for misquoted time and laughed at me thinking it could be done in a day. Oh don’t worry, the prickery gets better.
2 days later they come to do the fence and it looks nice but they put it closer to my palm trees that the last fence was. When I asked why, the answer was I don’t know. Fine not a big deal.
The neighbors share with me saying their fence barely opens and closes now and scrapes. I know it wasn’t like that because I have gone in their yard with their permission when I got the quotes. I call and they say about the neighbors fence and I quote, «and? We didn’t work in their opening fence so why should we fix it. I sent them picture of the new post they installed while on the call to show them how the post is leaning on their fence. The guy sighs and says «fine, I’ll send the guy back out there but you should know his work is impeccable. «I said while he is here he removed some Posts that were next to my trees to keep the branches from growing can he place those back and replace the drip system line how it was? He chuckles and says, heh, ya. I also asked about when they come back to paint it and he said we aren’t. I asked well you asked me what color I wanted and I told you I wanted it to match he laughs and said we don’t do that petty work. We don’t stain or paint fences. I said well I wish you would have told me not sure why you asked the color I wanted. My fault for not asking more than that I guess.
So my neighbor let’s me know it’s fixed and working the way it was. I come home to take out the trash, now the door they replaced doesn’t close and is now tight. What the heck? Impeccable huh. Time to call again and of course Posts and drip line aren’t taken care of.
I take pictures and video and call back to let them know my door doesn’t close now and his response is «is this ever going to end?». I said yes when you get it right. Is this how you treat your customers? You give a warranty and don’t stand up for the work you didn’t do right the first time? He says look I fixed your neighbors fence for free what is it that you really want? I said I want good customer service and for you not to act like a price because I have legit concerns. 2^nd I just want it to work right since I paid 3 grand on a fence that operates like crap so if you don’t want to correct it and honor your warranty I can Cal my credit card company and dispute the payment you chose. He says I’ll send the guy out. No empathy no nothing. Guy comes out while I’m not home because I went out of town and he calls me relentlessly saying nothing is wrong with the fence your car is there and you aren’t answering your door so we are leaving. Do I need to be there so you can see if the fence doesn’t close yourself. Aren’t you fence experts?
Fence still doesn’t close right. I’ll post the pics and you be the judge if this 3.5k fence should close this way and let you decide if you should call frontier or not after this horrible customer service

We lost our fence during the terrible windstorm ¹⁄₃₁ and contact Frontier the next day for an estimate. Unfortunately the soonest they could come out was 10 days or so later, as I am sure there were hundreds of people with similar issues. They came out on time and provided prompt, courteous service to my husband and neighbor. The estimate was competitively priced (for Vinyl) and they came out to do the job 2 weeks later. They were in and out without a trace (except the fantastic looking fence!). A pleasure to work with!

We recently had Frontier Fence come out to quote a fairly small but somewhat complex fencing job (multiple sections with gates with various materials). We wanted a stucco-​footed fence with brick-​topped columns and sections of wrought iron bars in between the columns, and a wooden gate. We also wanted a second fence for the other side of the house with the same materials and then a very simple wrought iron gate. Everything needed to match the stucco and brick on our house as well as existing property line fencing.
It’s a bit misleading to give Frontier Fence all the credit, since apparently they don’t do stucco and they don’t install wooden gates, but they were able to bring in a subcontractor to handle all the masonry, and then they came in to do the iron work (we were on our own as far as the wooden gate). The iron work they did was great, they worked fast, and they helped coordinate the masonry work which was spectacular. They were quite busy so we had to wait several weeks, but I think it was worth it, and the price they quoted seemed very fair. No, not dirt cheap, but fair — these are legit people, and they need to make a living too. We also wanted a small adjustment made after the fact, and their crew came out just a few days later and made it at no additional cost.
They’re a family-​type operation, so they don’t have a huge office staff, and if they’re busy, you might be stuck waiting for quite awhile for them to become available. But if their work for us is any indication, it’ll be good solid work done by people who know what they’re doing, and at a fair price.

I called to inquire about having a metal gate made. Whoever answered could barely work up the energy to answer my question and was clearly not interested in such a small project. They charge a minimum of $ 400 just for labor. To top it all off, they are not open on weekends. .. not very customer-​friendly!

poor customer service and expensive. Guess I should give them 2 stars for showing up on time — the guy that came out was not very friendly, took a couple measurements, gave me an outrageous bid, didn’t seem like he wanted to be here. So I’ll just do it myself. Maybe if you were friendlier (you know, customer service) and willing to work on a reasonable price, I would’ve considered it.

Good selection, decent prices, but office staff is not real patient.
The first staff member (Tommy the third?) was awesome, but he told me is in normally in the field.
The second trip I had some very impatient guy that was on the rude side.
When I corrected the quantity, he insisted I gave him another number.
I was also told a 10′ section would require an extra fee.
Previously I had been told that the sizes I needed would not require a fee.
After the pipe was cut it was left on my bumper to load myself.
I had asked for a stair railing quote and never received one.
Company seems to be lacking in customer service concept.

I’ve had work done by FFC, and I’ve gone to them to bid on fencing.
The work already done was to my satisfaction. But the latest bid … I left the office feeling that it was exaggerated with a high number to discourage my business; at least, that was the impression as I left the shop. Perhaps its just the verbal delivery by the person I spoke with, or that it was late in the day and they were ready to leave. Frankly, given that the place looks like it was designed and decorated by Fred Sanford, I was really wondering by what reason they had for such an outlandish bid. Whatever the case I will be going elsewhere to bid the work, but MIGHT visit to them in the future on other bids.

Great service and price. Cant beat that

I had two gates installed into my existing fence. They were custom iron gates that were each 25+ feet long. Frontier fence made the gates custom for me and did the installation for a very competitive price. I got two bids for the job and frontier fence was the cheaper of the two. The gates were installed very professionally in 1 day. From the time I placed my order and gave my deposit it took a few weeks because they were so busy but I wasn’t in hurry.
In a nutshell, this is a professional company that has been around for 50+ years. Its a family business thats in it for the long haul. I would definitely do business with them again and would recommend them.
My father in law also used them for a huge 30 foot gate that was installed excellently.
Overall good service and good products.

I have used Frontier Fence since I first moved to Escondido in 1980. I have fenced all three of my residences as I have moved, with my last one being most complicated. I have taken advantage of their good prices in purchasing and installing fencing myself through the years, and I have also contracted with them when my time or handyman skills were not enough. Most recently Tommy & I designed a very complicated fence structure to protect my various sized AC units, and as always-​Frontier Fence came up with a technique to make it look good and is affordable. I give them my highest recommendation, Dr. Jungman, Escondido.

They were a week out for an appointment. When the guy showed up, he was not willing to listen to what we wanted and basically outlined everything they didn’t do and told me that we should put up a chain link fence. I asked him to put a quote together for a wood post chain link fence and he quoted just the chain link fence. Their prices were 2X as much as 2 other companies who quoted me what we wanted and could start right away. Frontier wouldn’t have been able to start the fence for 3 weeks, then said it would take 1 – 2 weeks to install!

We recently had frontier build us a 40′ or so section of simple cedar dogeared fencing in our yard. They were able to do the job quickly and were pretty painless to deal with. I’m always amazed how much fencing costs but Frontier’s estimates were towards the lower end of that still-​high pricerange locally.
Overall I’d say the work quality was a solid «B» on an «A» to «F» scale. The things I were most annoyed by was that they used nails instead of screws, which I think is kind of weak, and they obviously didn’t set a leveled string across to run the nails on a line on; they just drove them all over the place in a ragged line. This isn’t a high-​end fence we just put in, but it’s little stuff that in my mind knocks the work quality down a notch.
Also they shattered and left one of my sprinkler pipes which I think is kind of shitty. A pro fence company should know how to work around sprinkler pipes and though I’m sure one gets broken from time to time, they could have pre-​empitvely repaired it before it flooded my yard. After complaining after a quarter of my yard was totally underwater they came out and remedied the problem at my request; but it’s still not as good as that not happening as all. That water could have caused a lot of damage if our drainage wasn’t as good as it is.
These two paragraphs are going to make it sound like I was really unhappy and that’s misleading – they built a decent fence with a few exceptions and by all accounts they appear a good solid reputable company so long as perhaps you’re not expecting work *quite* as good as if you were doing it yourself. Perhaps my expectations are too high…