El Paso Marriott

My husband and I have stayed here twice and we won’t be coming back. Upon our arrival at the El Paso Airport recently, our car broke down and we couldn’t drive home that same day. Since we live four hours from El Paso we decided to stay at the Marriott Hotel overnight.
While our car was being repaired, my husband made a hotel reservation over the phone. When we arrived at the hotel, the front desk employee indicated that he couldn’t find our reservation. He also stated that we could make another reservation but that we might be charged twice unless we were able to cancel our previous reservation (which he couldn’t find).
Subsequently, another desk employee, Isabelle Cortez, typed in my husband’s last name and couldn’t find our reservation either. Ms. Cortez indicated that we might have needed to make a new reservation but if our prior reservation came up we would be held liable for both payments. After providing this information, Ms. Cortez turned her back on us, proceeded to the corner of the desk, and engaged in conversation with another hotel employee.
I asked the young man at the desk if I could speak with a supervisor. He stated that Ms. Cortez was the supervisor. I then asked Ms. Cortez for assistance and she asked us if we would like to speak to their reservations facility in San Antonio which we did. Ms. Cortez proceeded to type in my husband’s first name and finally our reservation came up.
Approximately twenty minutes later we obtained our key cards and proceeded to our room. We couldn’t get into our rooms because they key cards didn’t work. And so the night went on…
The customer service at this hotel is very poor and pathetic. I don’t recommend anyone staying at this Marriott.

Really poor customer service at the front desk. This is a franchised Marriott so they don’t really run on the same systems as the normal Marriotts. It’s like «pulling teeth» just to get a hotel folio emailed to you. I travel to El Paso frequently for work, and I won’t be back.

Avid Business traveler and visit El paso often. I have stayed here numerous times and always I have some sort of issue… this time was the Internet was messed up and I had to spend a few hours dicking with that one. Had to do laundry and there was a bad dryer wasting my time and money. Water all over the laundry room. I called twice, but no one gives a rat’s Ass! I should have slipped and sued there Ass. Also I’m an elite status and was never recognized, thanked or given a room or entry into the concierge floor. nor was I given the obligatory Internet access code. My suggestion is the Hilton Garden Inn around the corner. This will be my next choice.

Decent hotel but overpriced. Easily the worst Marriott property in the area, and there are several others very close. Internet prices are outrageous ($ 15 a day I think). No fridge in the room. Not even a mini one. A co-​worker waited 40 minutes for a salad at the bar. TV is usually on the fritz. Bathroom is tiny. The air conditioner does nearly nothing except make a lot of noise.
That being said, the people that work here are great, even if there are maybe too many of them. I don’t need someone to grab my bags at the door or hit the elevator button for me. Not really a complaint, just saying. They are trying to pass this off as a luxury hotel, but its really not even an average Marriott for the area.

We were moved here after there was a plumbing issue next door at the Hampton Inn. Our room was nice, clean and spacious. Only problem is that it is off the freeway and you hear the traffic. Most likely not an issue for the rooms on the front side of the hotel. They do not have a free breakfast, but we were told to come back over to Hampton Inn for breakfast.

Our room was very clean — the bed was comfortable, there was a decent sized LCD, and AVEDA body products were provided. We stayed in one night and did room service and the food was delicious.

This Marriott was very nice! I booked my trip through Priceline and paid about $ 60 a room! The rooms were very nicely updated, and a good size. Would definitely recommend this hotel, and wouldn’t mind staying here again.

This is not a hotel I would recommend. Although the facilities are fair, there isnt’ a lot of attention to detial. For example, I have pretty bad dust alergies. So, when I had to request all the sheets in the room be completely changed everyday to not have a reaction (pillows and everything), I felt that should be done pretty regularly anyway. There’s a downstairs bar which isn’t bad at all. Some of the cocktails were good. There isn’t anything within walking distance of the hotel besides a steak place, so this is important to note. Last but not least, they don’t include wifi. That’s getting to be a staple in this day and age.

The only thing even remotely impressive about this hotel is their bistro. Other than that, it’s extremely overpriced. The rooms are itty bitty jokes with thin walls. The staff was halfway attentive, at least. I personally would never recommend this particular Marriott to anyone. It was the worst experience I’ve ever had at any Marriott, or anything by Marriott.

This was the nicest Marriott I have ever stayed in. It was extremely clean. The service was impeccable. The catering and banquet room were excellent. The front desk employees were full of great suggestions and we had so much fun talking to them about El Paso. My bed was very comfortable and the pillows were perfect. My room service breakfast was great. I would highly recommend this hotel to anyone.
But, I do have to admit while we were there on the 2^nd night, a fire alarm went off (similar to the comment before). My hair looked like a monster and I didn’t budge. But, if I had small children, this would have been a huge issue. I find it ironic that it happened while we were there as well. Plus, when do you know you need to leave? I wish there would have been a voice to tell us why it went off and what we were suppose to do (like the casinos in Vegas.)

Beautiful lobby, convenient highway access and plenty of food options nearby. The things keeping them from receiving a full 5 stars were 1) the rooms were tiny, and 2) the hallway fire alarm went off at 6:45 am, waking my entire family and causing our kids to freak out. No going back to sleep, that’s for sure. Terrible start to the day, and they didn’t even offer to discount the room/​comp breakfast/​or anything else. It was just like, «oh well, you’re outta luck». Pretty crappy since I’m now stuck with two overly-​tired and cranky toddlers for a full day of travels.

It’s an OK airport hotel. It’s my choice, honestly, when staying in El Paso. I have stayed at a lot of hotels in the area (Marriott properties), and this one offers the best balance of location, amenities (especially for Platinum members), and service in my opinion.
It IS an older hotel. They gave it a facelift, but not a total remodel, so it has been improved but isn’t perfect. Water pressure is good and wifi was fine.
The concierge lounge had a very friendly staff and offered a decent selection of beverages. I felt the alcohol was rather overpriced, especially considering it was self-​serve. The prices were slightly higher here than at other Marriott’s I have stayed at in other cities.
Overall it was a wholly decent experience, and I will stay here again.

I love this hotel. I stay here for business often. The rooms are very clean and updated. The showers are great with lots of water pressure. The concierge level is very nice with breakfast in the AM and snacks in the PM if you prefer a more quiet area. The bar area is ok, but they seem to be under staffed and the food is way over priced yet sort of mediocre. Overall I really like the hotel though and it’s very convenient to the airport with shuttle service if you need it.

Very old Marriott for the price. Have paid less in larger cities and had more amenities. Staff not that helpful, mediocre at best. Problem is, where else can you go in El Paso? Not many options.

Decent stop for pilots who appreciate a nice warm bed in a quick hurry (quick shuttle-​ride from the airport), not good for travel/​business, though. $ 15 for internet, um… no. I’m not an elite member, so I didn’t to sample the business lounge. Can’t have any riff-​raff streaming who-​knows-​what online or causally reading the paper with coffee or a complimentary light breakfast. Extremely small bathroom. Thankfully, I didn’t have to pay extra to use it. However, I did have to step around the toilet to shower. Also, I was under the impression that I could have more than two options for the shower temperature. Sorry, it’s scalding hot or cold only.
Marriott, if you are reading, the décor is just fine. Don’t waste money updating, as it does not look as dated as others have stated. Get with the times and offer at least complimentary wifi with an additional charge for faster downloads. Add a small, yet satisfying, complimentary breakfast for the bleary-​eyed traveller, who is not looking for a grandiose veneer away from the little people.
I’m giving it two stars, because they claim to be a 4-​star hotel. Gym, pool, massage, fitness center, restaurant are fine. Business travelers, even the high-​end, don’t care if you don’t cater to the norms and make them pay (a lot) extra.
Sam, the receptionist, is one of the best professionals I have come across.

Ok I will give it a 1 star, barely. After 510 Marriott nights I am allowed to be truthful. In the concierge lounge I asked for a bottle of water, water mind you, and I was told no way, pour yourself a glass or better yet you can call room service. Are you kidding me, I can’t even imagine the thinking around this thought process.
Your very best loyal customer who has spent thousands of dollars at your hotel and you can’t even give them a bottle of water, I am beside myself.

Oldest looking/​feeling Marriott I’ve ever been in… Also most expensive for not being in a city.
Front desk was very helpful… specifically one clerk. I’ll try to remember to post her name when I see her again.
I have another stay in a few weeks. … almost switched hotels. This is a company pick though. I would have checked out after one night is I was paying $ 200+ a night.

Pros
*Complimentary airport shuttle
*Excellent customer service
*Great restaurant inside hotel
*Very comfortable bed
Cons;
*Definitely an older hotel in need of an upgrade. My room upon entering smelled old and musty.
*Teeny tiny bathroom
*$ 13 for wifi? I have stayed in Holiday Inn Express hotels with free wireless!
*$ 15 for breakfast? Again, hotels that are supposed to be levels beneath the Marriott offer free breakfast
I am not a cheap skate. I just expect more from the Marriott. There is a certain standard I expect, and it definitely was not met. FYI i had a double queen room.
I would not stay here again.

I very much enjoyed my stay in this hotel — friendly, acommodating staff; large, comfortable room.
This hotel is right outside the entrance to the airport, and I never heard a plane. Refrigerators are available on a limited basis, and I was able to get one (I drove from home to El Paso so had food with me). The «jack pack» is great!
There’s a charge for wifi! Fortunately my iPhone had excellent access to AT&T’s 4G network so that I didn’t need the hotel’s wifi. It always surprises and annoys me when I stay at a motel or hotel that still charges for Internet access.
The bathroom doesn’t vent moisture.
To summarize — I would gladly stay at this hotel whenever I visited El Paso.

This is a standard full-​service Marriott that seems to have been built sometime in the 1980’s. The lobby seems to have been renovated fairly recently and the rooms seems to have been updated in the last few years as well. The rooms do seem to be on the smaller end of the spectrum for a full service Marriott property.
This property offers an executive lounge for Elite Marriott Rewards members that serves a light breakfast in the morning and snacks throughout the day.
The hotel is located less than a 5 minute ride from the El Paso airport.
I will stay here again when in El Paso on business.