The Plaza Resort & Spa

Bait and Switch. Made my reservation a month ago for a king size ocean front room and my credit card was charged. When I arrived the hotel was fully booked and they put me in a handicap accessible room with a double bed. My «ocean front» view was on a balcony with furniture that was wobbly and uneven and it overlooked a spanish tile roof with trash on it (I took a picture and tried to show the girl Erin at the front desk but she didn’t want to see it) and then the pool lounge area, the pool, and then way off in the distance the ocean.
When I tried to explain this was not the room I booked I was told that is precisely the room I booked. Also, the hallway was sopping wet so there was a huge fan right outside my room for my entire stay trying to dry that out.
If they would have just admitted there was a mix up and they overbooked I would have been fine. But they were rude and insisted this was indeed the room I chose.
Anytime I go to the beach I ALWAYS get ocean front and always request a king size bed as that is what I am used to.
But BUYER BEWARE, they never sent me a confirmation email and when I asked for them to resend so I could see what I purchased they sent me a confirmation email letter dated the day I checked in. So I asked to see the original confirmation and was told by Alyssa Newell, the front desk supervisor, that she «didn’t have the resources» to provide it.
In talking with some other guests while waiting for our valeted cars, they expressed that they also had booked ocean front rooms but were in rooms on the side of the hotel and were told that those were considered ocean front. No, those are ocean view.
Terrible customer service, just own the mistake and people will respond better.
Also, if the room was clean and had a decent view it would have been fine as well. It was just one disgusting issue after another.

Gross. Not what it appears online. Buyer beware.

Very accommodating when we were kicked out of our previous hotel (Wyndham ocean walk, DO NOT GO THERE) Gabrielle and Ara were very helpful with our big group and they helped us find a room that suited our needs. Overall great service!

I stayed here for a conference and was reasonably impressed with the hotel as a combination conference center and sleeping place.
We (the hotel and I) got off to a bad start when I arrived at the same time as many other conference attendees and my free valet parking turned into driving around lost for several minutes and then a confused self-​park and a rush to the front desk to get a parking pass so I wouldn’t get towed during the keynote speaker.
The conference bit of my stay was lovely, with well-​appointed conference rooms (although some were oddly tiny!) and an excellent closing lunch.
The sleeping and general relaxing bit of my stay was almost the definition of decent, with a decent view of the town and beach from my window, decent restaurants within walking distance, and decent customer service from the front desk and restaurant staff. In fairness, I will say that the hotel’s restaurant is usually closed for lunch and dinner during the week but they made special arrangements to be open during the conference, so the wait staff was probably less pleased to be there than they might otherwise be.
The two things that stuck out to me most about my stay were the annoying fact that the blankets on the bed might as well not have been there for all the warmth they provided (thank goodness for pajama pants!) and the weird fact that the lights in several of the common areas flickered irregularly, which is apparently attributed to the hotel’s ghosts. Luckily the conference area and my own room were not haunted, or this review would be very different.
One thing that didn’t affect me but that I saw affecting others at checkout — if your stay comes with «welcome drinks» (not sure if that’s everyone or just fancy conference people), note well that there is apparently an upper limit on the price of those drinks, as I saw several confused guests arguing $ 0.40 and $ 1.60 charges on their otherwise as-​expected bills.
Overall a perfectly acceptable stay for me, and a pretty decent place to host a conference.

Horrible customer service. While checking in, the staff at the front desk started rambling off all these charges I’ll be incurring, and I simply asked what the total amount I was being charged and the breakdown per night (note, I was only staying two nights), and that sent her into a foul mood. She had a terrible attitude problem going forward.
Fast forward a few hours, while watching TV in my room, and two bed bugs crawl up onto my pillow. DISGUSTING. Now, considering I didn’t have anything to put these suckers in, I carry the entire pillow to the front desk to show them the bed bugs and they were completely unfazed, allowing the bugs to crawl and roam on the check in desk for the entire fifteen minutes I was there. One of the attendants even commented «I have no idea what a bed bug even looks like». Well, let me drop some knowledge on you and show you a google image search for «bed bug». Low and behold, a spitting image of exactly whats scurrying all over the pillow right there. To compensate, they initially offered a petty $ 50 off my rate for one night. Oh please, how about offering to clean all my luggage. The last thing I’d want to do is return home to spread a bed bug infestation. Because it was the day before Christmas, they had limited staff and couldn’t wash my belonging. After I started showing all the other guests in the lobby the bed bugs and raising some awareness to check their own rooms, the front desk ended up comping me one night.
TL, DR; Rude staff, Disgusting rooms, and not worth returning home with bed bugs in your clothes.

Very poor customer service. Took an hour to check in. They tried to charge me for my room twice. Then they didn’t tell me about a resort fee and proceeded to charge me the resort fee even though I was at the hotel for less than 12 hours and with all of the delays on check in and check out because of their customer service issues. They were unwilling to waive the fee or reduce it nor could care less about an upset customer. It is very sad for such a historic hotel.
I did order room service and they were very helpful and prompt which was nice. However the service at the front desk on check in and check out which makes or breaks a hotel in most cases was unacceptable. Even the «supervisor» came out and was unwilling to assist in the situation. Very sad.

Pros: Right off the beach. Older population if you want a calmer atmosphere.
Cons: Architecture and scenery is rather old and musty and the service needs work.
Bottom Line: If you need a quick place to stay right off the water it’s not a bad place to stay, but I wouldn’t spend more than an afternoon or you’ll quickly spot all of the flaws.
Walking in I was mildly impressed by the vibe of the Resort. The furnishings and design remind you of a classic hotel; however, the design is only on the surface. There are signs of wear and tear and a mustiness on the furniture that showcases a resort far past its prime.
The rooms are fairly basic and in all honesty the carpet felt dirtier than usual. I had a decent view of the beach and street from my 14^th floor room, yet the sheer amount of grime and streaks on my window muddled my view so that all I could see were out-​of-​focus lights. Finally the blankets weren’t much thicker than basic bedsheets and being right next to the air conditioner I found myself freezing in the middle of the night despite having my room thermometer set to 77 °F.
The biggest fault of the Plaza is the service. I came here for a Science Conference of which my boss was the organizer; however, the staff was extremely incompetent when it came to preparations. We were given few instructions and those that were given to us were unclear and misleading. Furthermore our room reservations were misplaced and the front staff had accidentally registered our rooms as checked in when we hadn’t even arrived yet. Needless to say there were several hours of confusion, and it took my boss talking to the head manager to fix things and clear everything up.
In short the Plaza looks like a nice place to stay, but like a Tinder photo it lacks substance and a true representation of what it advertises.

Minus the 10 minute walk to the truck, the bird and rat shit all over the outside of our window, the horrible view, and the numerous prostitute encounters it’s really not THAT bad if you are a homeless drug addict looking to score.

One of the better hotels on the beach. Great view and girls at front desk show they try and care alot. A bit dated but many are on strip. A great place for vacation.

I booked online at
and paid in full. This was my sons honeymoon stay with his new wife. When they arrived for check-​in they were told that The price online was not correct and they had to pay an extra $ 80 when they showed the lady at the counter the confirmation that says that we paid in full and the price of the room was fully covered. the lady insisted that it was incorrect, and they could either pay them $ 80, or they could find somewhere else to stay. They paid the $ 80 and the room was not worth it, it was run down and is in bad need of upgrades. The bottom of the bathroom door was broken and it looked like it was kicked in. Overall, they left the next morning and found somewhere else to stay. very bad Hotel.

Much improved since the last time I was here. ALL of the staff was friendly and accommodating. My only complaint is the service at the pool bar, which is quite large, was slow all 4 days there. Very clean grounds and really great job of modernizing an old historic building. Would definitely go back.

We loved this place! It was clean, the room was well stocked with dishes, towels, water, etc. & the staff were amazing! We would definitely stay here again!

Stayed @ the Plaza Resort for a getaway and was very disappointed. First time, last time. The best I can add to this review is that the check in was easy due to arriving on a Thursday. We awoke in the morning to make coffee and discovered roaches on the countertop and wall area leading under the microwave! Management did not seem to concerned. Never again! Room#737 oceanfront suite.

Shame on you, Plaza, for guaranteeing a reservation and not honoring your commitment. What’s worse is that you didn’t tell us that you couldn’t accommodate our reservation until 11:15pm after we had already valeted our vehicle and nearly all other hotels had no vacancy. And rather than apologize and listen to our concerns, your bumbling manager preferred to argue the semantics of «oversold» versus a «technical glitch.» And, thank you, Kevin for berating the valets in front of us over their particular word choice. That was incredibly unprofessional and awkward.
And while we appreciate your offer of a reservation next door, I generally avoid hotels where search results list the hotel’s name and «roach» in the same sentence. Thanks, but no thanks. And while we’re on the subject of thank yous, a special shout-​out to your receptionist who suggested we walk with our luggage across the parking lot to the hotel next door, since they couldn’t guarantee available parking at the roach hotel. Um, did I mention I’m visibly pregnant and the humidity was off-​the-​charts? When I mentioned this to her, she walked away. Perhaps offering the assistance of a bellman is not something the Plaza can comprehend?
Don’t worry, Plaza. We figured it out. On. Our. Own. And you know the old adage about a customer telling seven people when they have a negative experience, but only one person when they have a positive experience. Doesn’t apply here. So, Unilocalers, see my review of the Hyatt Place in Daytona Beach for a hotel that gets customer service and professionalism right.

So, first of all Robert at the front desk was a complete savior in helping shift our reservation booked through an online Website due to our unexpected car problems! Upon check in after having a horrible struggle driving to Florida, Meagan on the night shift, was an absolute pleasure to work with! She comforted us after the long and strenuous drive, assisted us with breakfast accommodations & recommendations for the spa services. In the morning we woke up to a partial view of the ocean & parking lot which was very unexpected but still a beautiful partial view.
The next morning when checking out of our temporary reservation & checking into our actual reservation we had the pleasure of meeting Alyssa. Alyssa had not only corrected the rate on the bill that was originally quoted to us through reservations the previous night, but after hearing about our struggles upgraded our room to a room higher up which not only had a city view but a partial ocean view as well. During our breakfast the young gentleman who helped us was a sweet guy as well and actually had a wonderful conversation with us and tried to get to know us a little bit better and took care of us very well. We as parents shared a few tips for his teething little one too.
I did get to enjoy some spa services, I found to be a little pricey but definitely relaxing. While booking the services with the receptionist at the spa, I felt out of place and uncomfortable as she kept repeating if I needed to cancel the reservation for the service that there will be a fee along with she asked several times if I needed to be reminded about the service which was scheduled only 2 days later. When I came back for the Mud wrap, she didn’t recognize me and seemed shocked that a person dressed as I was was receiving services from the spa. With the recommendation that I was given by Meagan I did receive a small lotion and a complimentary glass of champagne.
The pool is a perfect size and is salt water which is very refreshing. They do have access to the oceanfront which was clone and free of seaweed. They have a outdoor bar area but unfortunately it closes after a certain time and you must get any drinks from the inside bar which is very inconvenient if you are in your bathing suit. One thing that they do, is advise you must wear your wristband for the pool area but they do not actually check people for the wristband & late at night they do not have a lifeguard, so there were people smoking and drinking in the actual pool. We just made sure to keep the kids away from that area.
Lastly on Fridays they had advertised a luau celebration which was cute except it was actually Jamaican themed and the performers were good but they had actually sang a few inappropriate songs for children. It was really pricey at 30/​adult and I forgot the kids price, but I think they would have more customers purchasing if they had lowered the price.
All in all we had an incredible time there, mostly every person in the hotel staff was friendly, and the views are spectacular the higher up you go. Even from far away I was able to capture a few pictures early in the morning of a few dolphins peeking out of the water.

We were in Daytona for the race weekend and found this place online as what looked to be a decent place not to far from the track. On initial impression it seemed nice but we learned over the next day it was a pig in lipstick. I don’t know if was the lady screaming at the front desk about the horrible service and how she was going to «stay at a real hotel» or the dj playing unbelievably loud house/​techno music in the outdoor café by the pool to the couple of families and the average 55 – 65 year old couples from New Jersey, but it wasn’t a good start. Not sure what crowd they were going for but they certainly didn’t have it. We were going to eat lunch there but couldn’t hear ourselves talk so we went off site. Upon leaving, we discovered the side rails in the elevator had some form of Ben gay like substance on them, likely from the spa or one of the geriatric male hotel occupants. This place really did put a tingle up your leg and on your hands and in your eyes!
We left to go to the track only to come back to a full parking lot and one open inside bar. Being on the beach you’d think they would exploit the natural surrounds.
To top off the evening stay the next morning we took a walk along the cigarette butt covered dead crab smelling grey sand beach to have breakfast at the Hilton. (Stay there not here), We returned to the room and as we were packing to leave the tropical less-​then-​paradise, my five year old nephew informed us that there was a sandwich under the bed. Thinking he was surely mistaken I looked at my sister in disbelief and went into see what it could possibly be. Surely enough a complimentary half eaten fast food burger right there for us to enjoy. Most likely dropped in the fleeting seconds of a late night final death blow of a long evening out by a recent a former occupant.
Upon telling and showing a picture of said late night noshable, my brother-​in-​law was met with a response as if we’re not an uncommon occurrence.
I will say we will cross both the plaza and Daytona of our future vacation options.

This was our second time staying at this resort. A lot has changed! Back in the day this was always one of my favorite spots to stay in Daytona. Now its on the border line. We checked in on a Saturday (Memorial Day Weekend) for an oceanfront/​ocean view. When we got to our room the view was blocked by a wall with openings. Needless to say, I wanted more because I paid for what I thought was more. The room was dark. (Because of the wall) Then it rained. It left a small flood puddle on the balcony so that was that for sitting on the balcony. STAY AWAY FROM ROOM 337! Went back to front desk. Debi was WONDERFUL! We stayed in the room that night for free! The next day she gave us TWO Rooms for the price of the one. These rooms were up higher (nicer view) and we had TWO balconies. The kids got their own room also. I was a a happy camper. The food was excellent as we ate at the restaurant on site. Never had a problem with staff as they were friendly. Building could use some paint on the outsides in the front. Parking is tricky if it is crowded. But would come back and visit again thanks to Debi!

Update on this review we were told both waters are complementary I double checked with the front desk over the phone they reassured me they were complementary if I wanted to purchase more I could purchase them at the front desk sure enough there’s a charge on my credit card that I have to deal with! On top of that I left the shirt in the room they had me speak to housekeeping they told me they call me back within an hour no phone calls!

Booked a long weekend trip in early December, knowing that the weather would be variable. Only 11 people in the hotel, but for some reason we were all given rooms with bad views on the 3^rd floor, with no possibility for an upgrade. The restaurant dining area was closed, except for the bar. But there was no signage to indicate that the bar was serving the full menu food, so we didn’t know it until halfway through the stay. No room service, although some of the staff was just sitting around, bored and with nothing to do. We were told at the front desk that for $ 10 we could use the hot tub in the spa, but upon inquiring in the spa we were declined that privilege. Rudely. By Amy. Although the staff was friendly, obviously management policy was not accommodating to off season guests.
*****We’d like to give 5 stars to Robin, Joe Joe, their managers and the valets for outstanding service. Their helpful suggestions and knowledge of the area helped us find things to do, and their friendly professionalism made our stay pleasant. Also Robin and Joe Joe make some of the best drinks I’ve ever had! ******

This place would have received 1 star if weren’t for the sift action and cordial attitude displayed by the staff at the time of necessity. Our allotted room looked really nice and prim until my wife spotted a dead cockroach. Given that, I had already set up bedding for our infant, I disposed the dead insect.
In sometime, we went on a roach hunt and found 4 other dead cockroaches. This lead me to call the guest services. In 5 – 10 minutes time, they had us move the new room. They inspected the new room along with us which was thoughtful. Apart from this gross incident, the room and the restrooms were clean. The
room services did a good job in replacing used towels.
The parking is an issue here especially if you checking in here at night. The beach is a stone throw away from the hotel.
Bottom line: Good hotels with amicable staff. But, if you are lucky as I was, you might dead roaches