Things Remembered

The worst customer service I have ever experienced. I came in to simply pick up an online order after receiving an email that my order was ready. When I arrived, only one item out of four was ready and the manager, who truly could not have been more apathetic, told me he would need an hour to complete the rest. It’s been an hour now and he is no where near done. There is a line out the door of people returning their items which have been engraved incorrectly. The manager has not apologized once to anyone and is visibly annoyed that I am sitting here waiting for my order that should have been ready hours ago. I understand mistakes happen, but there is absolutely no attempt being made to take responsibility or make amends in any way. Run as fast as you can away from this awful place!

Hire associates with communication skills and approachability factor. These are very rude employees at this location who appear to be bothered by customer questions or concerns. They ignore and leave callers on hold. In store is akin to walking onto someone’s private property — greeted with disdain. Train these people on appropriate customer interaction. And we don’t want to see their dissatisfaction with their jobs. It comes across as a projection of being bothered by a customer. Very rude!

I’m giving this two stars because although this store was very unorganized (regarding the sales associates not the store itself), the manager was still very sweet.
I came in the store looking for a present and because that product was not available in the store, the manager so generously ordered it and told me the product should arrive mid-​week. I just had to pay for the product before hand. I came back mid-​week and long story short, the product had not arrived and an associate (the manager was not there) told me it’s odd that the manager would promise the product to arrive only in two days when it could take weeks for new shipments.
Disappointed, I just decided to do a return and go to another store.
Then I receive a call about a week later asking me why did I return the product ???
That’s strange and felt it was very unorganized for them to call me a week later for a return.
However, despite the odd service, Mirna was very nice and was doing all she could to help me. Even though it didn’t work out.

This is ridiculous the two lady’s here are so rude and out of control rolling there eyes and making rude comments because a gold bracelet that was 150 that I paid for that they engraved came out completely side ways and looked So bad ! I’m sorry if I pay that much for something and don’t like it I expect at the least for them to apologize they rudely said I’ll give you the refund of 30 $. For the engraved part they said I can get it redone but no guarantee it would come out better. Very discouraging and not helpful. bad experience over all.

I went to the Things Remembered in the west field
Mall in culver city. The service here was outstanding
The manager there Mirna Foster. I made a purchase for
My boss of a lighter little did I know he quit smoking
Mirna let me exchange my purchase even after I personalized it. She was very understanding. The store
Is clean and well stocked. Mirna makes great suggestions
For gifts all the employees there were great as well.
People have made other Unilocal about this store
But the are gross exaggerations. Mirna is not a used
Car salesmen!
Take time to stop on by you’ll be glad you did
Great place to shop!

I usually have good experiences, staff are friendly and always willing to help. Well I guess the staff member Mirna was not having a good day today. I tried asking her a few questions and she was very rude, she didn’t even let me ask another question and brushed me off, however she did rush to another client in order to ignore me… I guess going to the store on a Friday night was not a good thing.

I’ll say what has already been said but with my own experience. Their customer service is awful. I brought a copper mug to their shop to be monogrammed and was greeted by a curt, dismissive employee named Yessica. She asked me to fill out the order form when I was done choosing my fonts, but when I tried to get her attention to answer some questions I had about the form, she told me to just fill it out and she would look at it after. This is all while she was on her cell phone. I’m used to getting excellent customer service from Things Remembered, so this was pretty surprising.
For ONE LETTER, she quoted me $ 23, which was to me absurd. She also told me it would take 24 hours, but I should call just to make sure the order was completed. I don’t particularly mind the turnaround time (even though it really was just for one letter), and the $ 23 is pricey but not impossible; however, when combined with her attitude, I no longer trusted leaving my item with her. I told her I was sorry but that I was going to try another place. She then clicked her tongue and tore up the order form we had been working on. I apologized again (with no response) and left the store. A total miss for me.

Horrible place. Very deceptive tactics to get you to purchase. No integrity by Mirna the store manager. First off me and my fiancé were hesitant about going to a things remembered due to a previous bad experience at another location. We meet Mirna at a wedding expo and told her about our previous experience and she was very apologetic and said she would personally make things right to go to her at her store in culver city. At the time we felt she was sincere and even opted to join the rewards club which was $ 10. I should of know. She was another car salesmen trying to make her commission and taking advantage of a happy couples joyous time. A few months later we drove almost 2 hours in traffic out to culver city. We didn’t mind at the time since we felt we were going to receive excellent customer service.
We showed up and we ended up getting the two hearts toast flutes and cake knife and server set. The price stated was $ 125. We get to the counter and Mirna asks us what we would like engraved. We ask for her opinion since she does this everyday and knows the trade. She comes up with some nice suggestions and then tells us «since it’s going to be over $ 150 you get to put a free logo.»
That was the icing on the cake for us at the time. Our wedding theme is fairy tale so we wanted to incorporate that into our flutes. So I asked her if I could use any logo and not necessarily one of things remembered and she said «yes it only takes a week for our corporate office to convert it and then we can start engraving just bring it in.» So we were sold. We shelled out over $ 600 because I got 4 pocket watches as well for my groomsmen.
Two days later I took the picture for our logo and she said «your items should be ready in two weeks and we will give you a call.» Two weeks went by and no call. Now it’s been three weeks. So I call Mirna and I ask her what’s going on with the order. She tells me «because the weather back east is bad the logo is taking a little longer than expected but it should be here by the end of the week.»
We are already going into week 5 and now I’m getting pissed because even though the weather back east is terrible I have been getting my orders from NY so now I know I’m getting BSed. So I call at the end of week 5 and Mirna says «I’m sorry we can’t put your logo on your order. We can refund you the money, we can refund you the engraving or you can chose a logo from our book.» WTF! After you said you could do any logo 5 weeks later you come and tell me you can’t! So I try to get details of why I can’t have my own logo on and she begins to give me attitude.
So me and my fiancé decide to go ahead and just get the engraving. So that took another week. Finally when I went to pick the items up. The flutes were not color filled and Mirna said «o I forgot» but you didn’t forget to charge me for that did you? The flutes lettering was completely bunched up and real deep and she did not place a space on the date. Mirna had to redo them so I had to wait an additional hour on top of the already 6 weeks. Not to mention driving almost two hours round trip everytime. I thought I was going to get exceptional customer service but all I got was exceptional disappointment

Along the lines of all the others… this place is HORRIBLE! I ordered a gift online from another store, but was advised they were sold out and that the order was transferred to another store… unfortunately for me this one. I called to see if it was ready for pick up and was on hold for 20 minutes. I gave up and drove to Culver City. The girl at the checkout said here handing it to me. I asked to see it… she opened the box and it was AWFUL. The font was crooked I mean OBVIOUSLY CROOKED. She said it looked fine and would hang nice on the tree. I said no it needed to be redone it was a gift. Her response? Well they can take it and have it redone if they dont like it. SERIOUSLY??? NOOOOOOOO… she said it would be at least an hour till it could be redone. No apology at all! So on New Years Eve im standing around for an hour waiting for the corrected ornament. I go back she said here… STILL CROOKED! I gave up… I didnt have yet another hour for her to make another crooked ornament.

This place is officially a ripoff joint. You pay the overpriced item price then it’s $ 3 per word. The catch is that the standard font is invisible and its $ 5 more so you can see it (see pics!)
We are here today they have about 6 people working and the one assisting us says I’m sure you heard, yes because her manager was shouting in the store for her to clock out!!!

Bad experience… What started as a $ 20 item turned into an $ 80 dollar bill. there were two employees in the store, one was super busy, when I asked the other for help in picking up my item she told me to wait for the other clerk. really? I’m good.
OMG! I just figured I was charged an extra $ 11 for premium font and color fill, I didn’t ask for either one. I’m calling their cooperate office.

Eek is right… I love Things Remembered and have gotten many gifts from them, but I couldn’t believe my experience at this location. The girl working there was rude, unfriendly, lazy and incredibly unprofessional (she trash talked another employee right in front of me!!!). I really wish I got her name so I could report her. it was BECAUSE of her that I didn’t buy the item I had wanted.

This place has the worst customer service ever! The female manager is very rude and unprofessional! I had my stethoscope engrave here and she was not helpful at all. Has an attitude and the fact that they charge so much is ridiculous. I don’t mind paying for something but if I am not getting the type of service I want, it’s not worth it… Don’t ever come here… I suggest they replace their manager for poor customer service.

I would seriously give them negative stars if I was able to. I don’t know why these people even got hired. All we’re rude and unprofessional. A guy and a woman were crushing and talking about mushrooms while I was there waiting to get helped. They wouldn’t even look at us and when we asked for service the girl was rude so we just left. She didn’t seem to care just like all the other employees. Terrible service. Go to the one in Cerritos cause this place seriously lacks costumer service.

This is the only place I could go to that I could get a locket for less then $ 100 and get it engraved so I only came here out of desperation. The stuff is not that great and they swindle you into signing up for their rewards program without even asking you!!! I didn’t realize this until I got home and saw a mysterious charge for $ 10 and called to ask about it! I called the Things remembered rewards program directly and am awaiting my refund. HOW RUDE! You cannot just sign people up without telling them!!! I will never come back here again, even in desperation.

Please don’t go! Store manager lies about shipping time TWICE. First I was told my order would be ready on Friday, and then I was told on Friday that it would be ready on Monday, and then when I drove over on Monday she told me it would be ready on Tuesday. And when I called on Tuesday I was put on a 20 minute hold for her to find out if the order is ready. I paid for rush shipping so that I can have the gift ready for an important event and I have never been retreated this poorly by anyone before. DONT BUY ANYTHING FROM THEM!

I’m extremely disappointed with my purchase. I wish there manager wasn’t as boneheaded, I could have probably got my money back considering this whole experience was her bad doing.
I came in to order some champaign glasses for a wedding. I was surprised that I was never approached or greeted after I came in and gave all my «buying signs» to the ladies. (customer service was terrible) after paying & returning the next day for my order, I opened the box to find my engraving was filled in with an ugly silver color. The manager tried to hand it to me either way, suggesting that «all brides use silver» and «I mean it doesn’t look bad» and the ridiculous «at least it was free» comments. It was NOT what I asked for. She said she would «redo them» and would be ready tomorrow. I said okay assuming she would grab new glasses and engrave them once more. I later found out all she did was run a paint remover over the glass. The glass was still not as white as I asked for (an modeled in a display) all they could say was that «it will never look that white because it is from a factory» I mean they could have at least told me that when I ordered it! I could not believe this manager was in charge of this place. I plan to soon call a management office to make a official complaint. A sales associate later offered to remake them on new glass, but I’m sure she didn’t considering it looks exactly the same. (I see the exact same scratches as in the first glass.) very dissatisfied with the customer service but mostly the manager. They should really hire someone qualified for the job.

Spent hundreds here getting gifts for parents and grandparents alike. They’ve got some neat items, like a pocket watch and jewelry.
Yes, service was a bit slow, but it is understandable as the huge wave of people that come to get personalized gifts for loved ones come Christmas. A few take-​away suggestions:
1. Get the $ 5 extra engraving fonts! Yes, it might seem like your order can be completed, but it might be come out readable. we followed the first girl’s suggestion to engrave the pocketwatch for the $ 5 extra and it came out readable. We didn’t the second time on the jewelry and it came out eh. So always ask for their suggestion — they’re willing to help if you’d just be polite about it.
2. Look at their selection online. Most of the times, they allow for in-​store pick up, so as long as you make sure the item that is online is in stores, you’re pretty much covered. It might need a little bit of due diligence on your part, but hey, you’re already going to be spending the money, making sure you don’t spend extra is the key.
3. They can do characters! Still charge the same rate, $ 3/​word/​character, but how cool would that be? As long as you make sure the characters are readable, they can do it for you!
All in all, I“m happy with my purchases and plan on coming back for more!

Terrible service.
I recently had some engraving done here for a coworker’s going away gift. The first problem was when I went to pay and the price was mysteriously $ 15 too high. After a few questions, the lady told me I signed up for their rewards program like she explained. I told her I heard her explanation, but never said I wanted to sign up. The charge was taken off.
The second problem was when I returned the next day to pick up the gift. As I was walking into the store I got a voicemail asking me where I wanted the engraving. So the item that should have been ready an hour ago has not even been started! Thirty minutes later, I received my item and it looked great, but I will not be returning to this particular location. There was no apology for their oversight and they seemed annoyed with me the whole time.

Amazing and great customer service! They engrave onsite so you can order something and get it the same day. They have a great selection of items to engrave on.
They are located right across from Macy’s in the Culver City Westfield Shopping Mall on the 1^st floor.
Hours:
Sunday: 11 am — 7 pm
Monday-​Saturday: 10 am — 9 pm