See’s Candies

One of sale is sooo rude. My friend and I each of us bought one box of chocolate. And she put the wrong chocolate in the box, so I went back and told her. She gave me an angry face… and still put the wrong chocolate ?! My friend got a lot of sample from the other sale, but I didn’t get anything without a annoying face

I really love sees candy product, but this is the worst store! They don’t put the parchment cups in the bag with the chocolate so they all smear all over the bag. Plus my last visit I ordered around 15 chocolates, but when i got home they weren’t in the bag! My boyfriend and i were pissed, all of his fruit truffles were missing and my nut clusters were missing. Extremely upset with the service. When you pay $ 15 for a few pieces of chocolate you expect them to be all in the bag plus service to match.

I went today to the mall to walk around (pregnant) and I got a craving for some sees candies. Their associate Karina is by far the most amazing at her job. Her customer service is unmatched. I have three weeks left in this pregnancy and constant swollen feet so I’m not exactly the greatest person to be around. She was so kind and patient with me and suggested things I might like — which I did. She gave the best customer service I’ve gotten in a looooonnnngggg time! I am definitely gonna make my way over there the next time I take a walk to get this baby out of me.

I love going because you can always get a free sample. This time however I was 2^nd in line and the woman was gift wrapping for someone else and it was taking forever. And when I say forever I mean I was 2^nd in line and there for 25 min. The woman working should have acknowledged that it was going to take forever and offered up the free sample just to make the time go better. She had no sense of time or urgency and I feel like if you’re a sales person, you have to work the customer service better.

So annoyed!!! I am beyond frustrated, called to order Valentines gift fir my Autistic son. I am currently in Australia hoping to be home soon. Sees previously had an International number to call. Now I called 5 times, Long Distance in 2 days! Gave all my info! Placed in hold for 20 minutes longest time 12 minutes shortest time while the figure out how to input a POST code from My AMX! Never ever had a problem before! Now none of these people know what they are doing. You need 5 people and how much time to process a simple order? What a waste, not one of these people exhibited even a remote knowledge if phone etiquette! No I didn’t get my gift to my son! FYI put the dedicated phone number for International Orders back on your Website! Or train your employees on how to input a foreign billing address! It is not a big deal! My order was simple-​I was told it was on its way got an email confirmation! Then sent email to call with info. When I did call back 15 – 20 minutes on hold Silence on the line! Twice I called 2 nd time hot someone said transferring to a sup got the same original Karla as tge first time! She did the same B/​S again transferred to dead air for 20 min! She never came back on the line, no music! She told me originally not a supervisor there. Then second time I was supposed to get a supervisor, I get her again. She did the same thing as the first time! It was deliberately done to me! If these are the people you have working for you forget it. Oh yes, I sent numerous emails while I was on hold! FYI I doubt her name was really Karla too… B/​S

Not my favorite See’s, mostly due to the store being understaffed when I visited. I didn’t have that personal feeling as with other location. Just a hello, may I help you, here’s your sample, and no smile.

I have been a customer of See’s Candies for over 20 years.
This See’s is simply tragic!
The customer service is disorganized and inefficient and there is always an unnecessary long wait!
During peak periods they should have more people working.
They need new management/​leadership in this store!
STAY AWAY FROM THIS STORE!

Let me just start this review off by saying I absolutely LOVE see’s candies… I have never walked past a store without going in and buying a few of my favorite butterscotch squares… I love everything about the store, not just the fabulous chocolates but they usually (key word: usually) have such warm and welcoming service. Today, my boyfriend and I went into the see’s candies at the Westfield shopping center and received the WORST service we have ever had anywhere. The woman working was on her phone the WHOLE entire time. We didn’t get a «hello» when we walked in, and when we stood by the counter waiting to order, she actually didn’t even bother to look up at us. I couldn’t believe how rude she was being and it almost seemed intentional. I would have just walked out if I wasn’t craving a chocolate so badly. Then the good part comes… when we ordered our chocolates, she still had her phone in her other hand when she went to grab them. It was almost comical. Then, I went to pay with a gift card I had and I ended up owing 50 cents more in cash. I hand her $ 1.00 and she goes on to saying that if I want change, I’m going to have to wait because she can’t get back into the register, yadda yadda yadda. By this point I was beyond frustrated. She could have just offered me one extra chocolate instead of telling me I can’t get change, so I stormed out of there. I come to this See’s all the time and will not be returning due to my experience there today. That lady should not be working in hospitality.

This is one of the worst See’s Candies stores I’ve ever visited because the employees are generally unhelpful and unfriendly. I’m not sure if I just happen to go on an off day … but I’ve been to this store multiple times, hoping for better luck every time, and it doesn’t seem like anything has changed. Upon entering the store, I’m never greeted or offered assistance (not that I need any, but just something I’ve noticed) — even if there’s NO ONE in the store. During the times I’ve been in this store, the employees just focus on whatever customer’s in front of them – not paying attention to anyone else in the store – or just talking among themselves when I was the only customer in the store.
The employees at this location definitely need to step up their customer service and be aware of who’s in the store. Even if customers don’t need help or are busy browsing, it’s nice just to be acknowledged or greeted.
Regardless of the sub-​par customer service at this location, I’ve always been able to find everything I needed. Here’s what I would recommend:
«Milk Buttercream»: I think I like milk chocolate and dark chocolate equally, and this buttercream is one of the staples at See’s. It features a buttery, creamy soft center with a touch of vanilla, covered in smooth milk chocolate. The center of this buttercream treat makes it perfect — the slight vanilla taste offsets the otherwise decadent chocolate flavoring perfectly.
«Dark Buttercream»: I think I’ve gotten this candy as a sample before – numerous times, in fact – but I’ve never actually ordered the chocolate itself. It features a buttery, creamy soft center with a touch of vanilla, enrobed in rich dark chocolate. I like the slight hint of vanilla that’s included in this treat, and I love the dark chocolate envelope. If you’re looking for something that’s simpler but still features a sweet, creamy center, this buttercream is the perfect choice.
«Peanut Butter Pattie»: If Reese’s Peanut Butter Cups were flattened out, they would result in See’s Peanut Butter Pattie. If I’m getting just a few treats from See’s, I usually go for the Milk Bordeaux and these peanut butter patties. The feature smooth, old-​fashioned peanut butter with powdered sugar covered in milk chocolate. Though I feel like the peanut butter taste in these candies is not as strong as they are in Reese’s, the creamy peanut butter and velvety milk chocolate combo is still delightful … one of my favorites.
«Normandie»: This is one of my mom’s favorites, and I always remember it because of its unique name. This sweet treat features a creamy soft center with roasted California almonds and special vanilla covered in rich dark chocolate. My mom likes the texture of the California almonds and the sweet vanilla-​dark chocolate combo. While she doesn’t prefer nuts as a whole, she likes the almonds in this chocolate treat and says that the dark chocolate exterior doesn’t make the candy super sweet.
«Marshmallow Goodies»: During Halloween, Valentine’s Day, the summer and Christmas, See’s features marshmallow treats in the specific shapes (Jack ‘O Lanterns, hearts, beach balls, Christmas trees, etc.). Whenever these treats are in season, I’m always sure to get one for my grandma because these are her favorite snacks. They include fluffy honey marshmallow that’s drenched in layers of smooth milk chocolate. My grandma really likes the marshmallow treats from See’s because of their puffy marshmallow layer that’s balanced perfectly by the milk chocolate exterior. I’m not a huge fan of marshmallow, but I’m always on the lookout for these treats for grandma.
«Bordeaux Treat»: This is one of my favorites from See’s — the Bordeaux is absolutely timeless. For special occasions (Halloween, Christmas, Valentine’s Day, etc.) the candy company features larger Bordeaux treats (they look like a giant Bordeaux candy). The Bordeaux itself features a sweet blend of brown sugar and buttercream, surrounded by milk chocolate and decorated with chocolate lace. I love this chocolate because of its amazing texture and sweetness. The brown sugar-​buttercream blend is simply unmatched, and the fine, fine sugar granules almost seem to melt in your mouth. The milk chocolate exterior embodies perfection, especially with the rectangular milk chocolate sprinkles. This treat is definitely one of my go-​tos.
«Dark Chocolate Butter»: This dark chocolate treat includes a creamy soft center with chocolate liquor and butter that’s enveloped in rich dark chocolate. This is one of the plainer chocolates, but I love the rich, velvety taste of the dark chocolate exterior and the creamy, buttery interior.
«Milk Chocolate Butter»: If I’m in the mood for milk chocolate, I’ll go for this no-​fuss, no-​frills milk chocolate butter. It’s pretty much the same as its dark chocolate counterpart except for the fact that it’s enveloped in rich, creamy milk chocolate. You definitely get a sweeter taste, thanks to the milk chocolate exterior.

We were a pain in the ass trying to figure out what we were ordering and Tiffany was exceedingly patient, friendly, and helpful. Kudos!

Great candy and I love the sample. Can’t go wrong here. There are lines sometimes, but the staff is quick and everything is delicious.

I love See’s Candies.
I love See’s Candies in the Westfield Shopping Mall.
I love See’s Candies!
Go away Jenny Craig!
This See’s candies store is a bit small, but it bursts with smiles and sunshine from the employees! Every time I’ve gone in here to buy a treat, the ladies in here are always super friendly and nice. I love it how they wear their Mrs. See’s work uniforms, becasue it makes the place feel like an authentic candy store!
My favorite experience is when the ladies say, «Can I please offer you a sample of…» and before they complete their sentence, I shoult out my favorite candy, «RUM NOUGAT!». With a smile, I always get a free piece!
I got myself six pieces of Rum Nougat and it cost me $ 6+. A bit ouchie to pay $ 1 for each piece of candy, but I’m happy to pay it because the employees are always so nice!
Food/​Product Grade: B+
Service Grade: A+ (Thanks, Amanda!)
Worth the Money Grade: B+/A–
Overall impression grade: A-!

Boutique candy anyone? See’s is excellent for any, and all types of candy. I find that they have an excellent assortment of things involving caramel, toffee, and coconut.
This particular store is always crowded, but the folks working behind the counter are nice, and they also give you samples. BONUS!
If you have never had See’s, it’s worth a try, if you like candy, they assuredly make something that is similar to whatever your favorite sweet treat might be. Most everything comes in a milk chocolate, or dark chocolate version.

See’s chocolates are expensive but delicious. I’d give them a 4 or 5 star review if the people working here were a little less snobby and a little more helpful and friendly.

This is a small See’s store, but the service has been good every time I’ve shopped here. They always have what I’m looking for, and they give free samples which is nice. Definitely worth stopping by if you’re at Fox Hills and need to buy a gift or want to treat yourself.

I suppose everyone has their favorite Chocolate, mine is See’s.
When I walked into the store today I was greeted and thanked heartilty on the way out. My chocolates were wrapped complimentary in a snazzy Spring Orange wrapping paper. The assortment here is large and usually very Fresh. All this plus a free Sample.

I was impressed by their truffle selection, but saddened when I saw a lot of their chocolates were made with vanillin, and not pure vanilla extract. I have a relative with a gluten intolerance, and I know that for them, vanillin is a no-​no, as artificial forms of it can contain gluten. This wasn’t dictated on their labels, either, so if anyone has or knows someone with this medical condition, don’t purchase chocolate here.

Exceeded my expectations. Came in to get my friends back east some treats (one of them requested Café Latte Lollipops) and got a FREE Raspberry Crème dark chocolate candy! What a surprise — the lady said, «Is this your sample?» several times as I shot her back a perplexed look. She then explained — «Everyone gets a sample, free» to which I said, «Yes, Ma’am!»

A decent See’s store. This one gets a little crowded because the store itself is so small. The chocolate is good though you may find better selection at other/​bigger See’s stores.

These girls that work here are lovely! Attentive, kind, and patient. I left with the intent to Unilocal!,and send a letter to the manager.
You know the chocolates are good, and the staff are just as sweet!
This gives me hope, good service can’t be dead.