The UPS Store

Very nice owner, and very nice employees. I brought in a very heavy, very awkward item. They helped me package it and not pay an arm and a leg. Not sure why the low ratings on here. Everyone seemed very helpful!

Extremely rude!!! Rachelle is beyond rude! The several times I’ve gone to this store, to include today, the customer service has been down right awful. They way they speak to you raises my eyebrows. During the time I waited in line I noticed they’re nice to those who are getting their mail. But if you’re a walk in customer, be prepared to be treated horribly.
UPS needs to know that their brand is being not be well represented by these employees.

For MONTHS, My mail, was handed to me With out me asking for it. By the owner ! I thought it was pleasant customer service. Never had a problem Till all of a sudden out of no where ! I walked in I asked for my mail the owner gets this nasty attitude nd treated me as if I was a inconvenient nd if I was breaking the law !!! She refused to give me my mail she started threatening me. her husband came in nd got nasty too … I left extremely upset ! They can’t treat people any way they want nd not care cuz there the owners … I told them I will file a complaint. And he said there the owners nothing will happen to them. I advised them I have rights, which he told me to take him to court for !!! Rude disrespectful !!!
Poor customers service ! From the owners !!!
Every one else is kind professional welcoming ! But these too are horrible people ! They will treat customers horrible with out a care in the world…
Here is my advise to the owners DONT START PROVIDING SERVICE THATs AGAINST THE LAW!!!

Rude unprofessional insults the customer. I had a name change and came in with my Id to fix my personal business. Not only did they state my judge ordered County stamped name change affidavit was NOT a legal document they illegally held my Dr license until I could produce a Dr license in old name. They charged me $ 3 to pay for two pieces of paper as a surcharge for me to get my Dr license back. This is ILLEGAL. period. Defamation, Wrongful seizure of property. I will be talking to my Lawyer.

Rude, Rude, Rude! UPS is doing themselves a disservice allowing this store to use their name

DO NOT GO HERE…
TOTAL RIP OFF.
Because it is independently franchised, this place’s owner wants to make the most money out of it.
So when I went, I told one of the employee (Her name is MARY) I needed a box to ship my board. They brought one out and I told them it’s perfect. and they asked me if I wanted them to put bubble wraps and papers around it, I told them this one exact word, «no».
They apparently don’t understand what no means and decided it’s to dangerous to ship it without it and they just took everything to the back and wrapped up my board with WHO KNOWS WHAT. and just sealed it where I couldn’t see.
She did NOT notified me of the charge of $ 10.00 dollars packaging fee when I brought my own tape and scissors to avoid that.
when we were transacting the final cost, she SAID, «it’s $ 2@.@@» and so I slided my debit card and when she gave me the receipt it was «$ 30.00» because of the packaging fee.
she didn’t notify me ANYTHING about the packaging fee the WHOLE 20 minutes I was in there.
Secondly, my board in a box weighted 4.5 lbs at home. When she brought out my shipment with her junk in the box, it weighted 5.05 lbs.
When I checked my receipt after the payment, it states «6.00 lbs»
speechless… she needs to get fired. (Mary)
I’m almost shocked that people can be so thick faced to rip people off right front of their face like that.
Do not go here. they’re just money-​crazed, careless scammers.

If I could give zero stars I would. Customer service here is terrible. Do not go here if you want good service. Drive the extra of couple of miles to the next UPS store… It will be worth it.

Bad service and unprofessional. They should look into better training for their employees

Have you met Rachael? I own a business and as a result I send and receive more than my share of packages. I do business with both UPS and FedEx and the clear winner is UPS. I’ve been in this and other stores and on occasion there’s a line and you have to wait. That’s where Rachael is this locations secret weapon. Besides being friendly and polite, she is quick and accurate. When Rachael is working I can count on getting in and out?

Agree with the below reviewers. Not the friendliest to work with. But unfortunately it’s the only one around this area.

Rude and horrible service by the owner!
I regularly went in there to buy stamps (lots of them, I spent $ 300 last week).
I usually go in after work and buy my stamps. Well I happen to be off midweek and needed to ship a package. The box tops were open and I needed a piece of tape about a foot long for both boxes.
She said that is a $ 1 each!
I at first agreed then, gave her the $ 2 and took my business elsewhere.
I spent quite a bit of money there and will never do so again.
Unfortunately for her she didn’t recognize me as the business person that is in there regularly and chose to be cheap and treat the tattooed guy that walked in there like crap (both people are me if you have not caught that).
I make well over six figures a year and run 2 large rental properties in the area.
I will tell everyone I meet of the horrible discriminating service I received.

Went there yesterday to ship back my busted AT&T U-​Verse receiver. As soon as I walked in, the lady working behind the counter took one quick look at the pre-​paid shipping box & barked at me, «Do you have the paperwork they gave you? I need your customer ID number, blah, blah, blah.» I was so upset by her demanding attitude that I felt like asking her if she also needed my business because she sure wasn’t acting like she did. So I took my box and went to the other UPS store on Magnolia who treated me like GOLD. I will NEVER go to that UPS store again & I strongly urge no one else to go there either. Attitude city!

Shipped the bike today… ACTUAL size, weight and cost… 58 X 8 X 29…36 lbs, shipped via UPS ground cost (will go out tomorrow and will be delivered Friday) $ 42.94 and that was because I added insurance on the package. If I didn’t insure the package, it would have been $ 35.06. The place I took it to wasn’t even a UPS store, it was an authorized location! And this store wanted to charge me over $ 200…just for shipping! This store is a TOTAL RIP OFF!!!
I contacted UPS corporate office after I shipped it… my question was: Are your UPS locations allowed to charge whatever they want to ship out a package? I was at the 60 W Foothill Pkwy Ste 105 Corona, CA 92 882 location and the lady there wanted to charge me over $ 200 to ship a bicycle to zip code 92 880. I checked online and then went to my local postal store and the actual cost was only $ 43…
Their reply: The UPS Stores are independently owned and operated franchises that offer convenient shipping locations, certified packaging experts, and published UPS shipping rates. Published UPS rates are offered for both freight charges and miscellaneous charges (except for declared value).
The UPS Store locations may charge additional fees for other shipping services such as packaging and document preparation. The fees for additional services vary by location.
First of all, she would not show me the «published pricing» and second, it was not additional fees for «other shipping services.» If you include that, she would have charged me close to $ 300. So I guess this means UPS doesn’t care that their company looks bad when an independent owner is trying to rip people off…

I go here when I have RMA package to send back to our vendors. If you have pre-​paid label you can ask them to give you a tracking receipt. This place comes in handy during the holidays if you do not want to go to USPS and wait. You pay a bit of premium tacked on to normal rates, but then what is the time worth to you. They have a notary on site and they also have PO Boxes. UPS stores are nice small franchises to have in the neighborhood.