FedEx Office Print & Ship Center

The customer service here is lacking. I came fora simple job and the employees were not helpful or nice. They seemed bothered to help me and the manager didn’t even acknowledge a question. They seem too busy with larger jobs. I will take my business elsewhere for sure.

This store has the WORST customer service. The front desk kid was nice, but the store manager has no work ethic or willingness to help his customers. The phone is always ringing off the hook and he will never pick it up because he thinks he is too good. I will never do business at this location and urge everyone else to do that same. This location is a joke and when you search for a Fed-​Ex location online this location store doesn’t even come up as an option. So please stay away!

Everyone was super helpful and the woman, Rachel, that helped me even gave me directions to the place I was headed. Totally up and above the call of Fed Ex.
It was $ 2 to copy and send a fax so it wasn’t crazy cheap but it saved me a lot of time to just go in there and send it. There was no line and plenty of people working. I was assured right away! I will definitely come back when I need to send or print something again!

This the second time I have gone to this store to try to ship something and they have attempted to over charge me. This last time I asked for a quote to ship a small item internationally and I told the guy working their (Sat Feb 20, 2016 @ 12:30pm) the cheapest price possible and he quoted me $ 130.00. I was quoted for this same item $ 45 at a small non FedEx store, that ships FedEx. I used the USPS and paid $ 23. This guy that quoted me was the same guy the tried to over charge me the last time I came in. He quoted me $ 65 for and item the was shipped somewhere else via FedEx for $ 47. DO USE THIS LOCATION… Look for another location that ships FexEx like Post Annex or any small mom and pop store. I recommend the same for printing. This same guy over charged a customer a head of me by .09 cents per flyer to have some color flyers folded after printing by the same machine. The guy purchased 500 flyers.

So I walked in with my package with a preprinted label from the factory in which I was sending my product back, and the guy behind the counter said that he was not certified to put my package into a box and that that I had to buy a box with foam and it was going to cost me $ 25, what a fucking idiot! I sure as hell will never be back to this one, all the other FedEx I have been to gladly box my packages and send them without incident.

I was searching on Unilocal for a place to Fax/​Print. I came across this FedEx Office Print & Ship Center location. This place has everything you need to fax/​print/​copy/​ship etc. The staff is knowledgeable and does a great job at assisting customers. Upon arriving, I was greeted by a woman who was busy stocking shelves. I appreciate it when staff prioritizes the customers needs.
I was able to print and fax all of my documents. I suggest printing documents at home as it can get pricey using the stores internet (.35 a minute). Greg assisted me with using the fax machine as I haven’t used one in years! He was attentive and did a great job at taking care of multiple customers in a timely manner. I am glad I found this location as it will be my new «go to» store for handling all of my business needs.

Great work on my print job! I’ve had quality consistency issues at other locations when printing 1000+ double sided color pages.
I notified this location of my concern and they came out amazing! My new favorite location!

Horrible customer service and experience! The day prior I shipped a package and received excellent service. Today the gal working there had a bad attitude from the moment she spoke to me. As the transaction continued her bad attitude excelled. Although the store was empty it was clear that she was irritated that she had to help me. I was shipping a similar package and was using the same payment method as the day before. She refused the same payment method (debit card). Frustrated I returned her bad attitude right back to her. She then refused to service me and told me to leave the store as she was picking up the phone to call the police. I stayed and waited for the police. Three police cars showed up. The officer playing devils advocate and wanting resolution, told her I would pay cash. She added adsorbate fees (after her earlier quote) making it ridiculously high to ship the package. Raquel said the camera is filming the occurrence. Hopefully Fed Ex corporate will review the tape and discuss with her how she could have handled the situation differently.

Dropping off packages is a bit of a nightmare — the staff at this location moves very slowly and arbitrarily makes up the rules.
For example, a package that was delivered by FedEx, opened by us, re-​sealed by us in the same box, and then dropped off at this location — or at least attempted to. They wouldn’t accept it (the box was in perfect condition — not crushed or damaged in any way)… Then we attempted again the following day, and they accepted it, no questions asked.

S L O W don’t go in if you like to have things done in a timely manner. Had to overnight ship a laptop ($ 250 ouch!) and it was just really slow. And none of my wait was in line, it was all being serviced. It probably took close to 20 minutes. Not ok.

i went to this FedEx to ship a package after the drop off time. I was helped by someone that was «in training.» I believe her name was Lauren. Anyways, I had explained to her that I wanted my package to be delivered by Friday because my recipient was leaving the next day. At that time, Friday was 4 days away. She told me that if I chose FedEx ground, that it would arrive on Friday (taking into account the late drop off time). It was the most economical choice for me so I decided to on that option. She even printed out a sticker for the package that stated delivery for Friday. I tracked the package only to find out that it wouldn’t arrive until Monday next week. Wow! I couldn’t believe that I had trusted that FedEx lady. She absolutely misled me… that or she didn’t know anything about FedEx shipment options. This was a BIG time screw up! The recipient was breathing down my neck to get the package expedited while in transit. I had to go through customer service and, at the end, they still failed to deliver my package on time.
I’m not sure if I’ll ever use FedEx as a carrier again for my future shipments, but I know for sure that I would never go back to this FedEx location again. Just by this experience, you can tell that they do not train their employees well on shipment options. They need to get their information right before they regurgitate to their customers.

BAD. There were two guys working. The first guy was outside talking to his girlfriend while the other guy had 10 people in line. I ended up walking out before even being served.

FAX. it rhymes with wax.
Okay I know, wax has nothing to do with Fax, but I just wanted to make a nice headliner up there. This Fedex/Kinko’s provided me with a needed fax this morning, and boy were they helpful. I’m quite the novice to fax machines and had no idea what to do. The workers walked me through with what to do, and provided a cover sheet for the fax too. I’m not sure how much a typical fax is, but mine came out to be $ 2.49 for a one page fax from Corona to Santa Monica. Btw, the workers here are quite cheerful and happy and do everything with a smile on their faces. I never knew faxing could be done with so much smiling. *cheese*
And if you need to do other things other than faxing, such as make some copies, print things out, etc. you can get it done here. Not sure how much it is. But you could go ahead and do it with a smile.
Say Cheese!!! *CHEESE!*