Auto Gallery

My daughter needed a new used van because her car was costing to much on repairs … The biggest mistake of our lives was going to the Auto Gallery they have a 30day warranty and after the warranty was over the van ck engine light went on and nothing but fucking problems so she making payment’s on a van that’s parked in the driveway thank-​you Auto Gallery for a junk van… I don’t recommend this place to no one they SUCK BIG TIME. Had to give them 1 star to post this review but I give them no stars

Jose is a liar. Fire him. Bought a 2013 Hyundai and 2 months later check engine light comes on. NEVER BUY A CAR FROM HERE

I would give a 5 star, but Hamid the owner wears the most UGLIEST shirts on the planet. I purchased a car a few months back from here and can tell you, they buy the cars right and pass good deals onto the customer. This is not a place to purchase if you want to negotiate hard, as the prices are fair already. They do things a little differently than some of the other dealerships, and can be a little slow, but that being said they do try to get the best financing. This dealership Is a family owned and operated business, and they do take the time to explain everything that is relevant to your card deal. Ella the Finance/​GM is always on her game and all business. I would recommend this dealership to my friends and family, or to anyone who wants a easy transaction. They also do Carfax reports, but keep in mind a majority of the cars they sell are lease returns, or prior rental cars and may not have up to date information on accidents or body damage. They do disclose this to you which is much more than can be said of some of the other dealers in the area. All in All good place to buy a car, great selection and nice people.

I bought a used car from them on 10÷8÷2015. They told me their mechanics had serviced it and it was in good condition. I wanted to have it checked, before I bought it, but, apparently, no local car repair shop would look at it without a reservation (according to the salesman who made a show of calling around to places, but I have no proof he ever really called a repair shop or talked to anyone). Because Corona is so far from my area, I chose to buy the car and have it checked the next day by my mechanics.
I was told, by my guys, that the car needed $ 837 in repairs. I called Auto Gallery to ask if they’d cover 50% of the repairs, as an agreement I signed said they would. (I’m unemployed. The cost of the car took most of my money. Another $ 800+ was a LOT) They insisted they only cover 50% of repairs if they’re done at heir facility. Because they’re so far away, I had the repairs done by my mechanics and ate the cost. But, I’m upset.
I can tell you, I’d NEVER go to Auto Gallery again. I hesitate to use the word fraud, but they represented the car to me as being in good condition. Just sayin’…buyer beware.
Update — It’s now 90+ days later and I still haven’t gotten my registration from them. The DMV informed me that there was a lien on the car I bought there. Auto Gallery never told me that! I wouldn’t have bought it if I’d known. They didn’t act in good faith. So, I put in a complaint with the DMV Investigations office in Riverside.
Most current update (4÷15÷16) — It’s now 6 months later and I STILL haven’t been sent the Registration by Auto Gallery. I also found out (from the DMV) that the registration was expiring in a matter of a few days after I bought the car — something ELSE AG didn’t bother to tell me.
Emma, of their office, called me last week, YELLING at me, calling me a liar. I can prove everything I’ve said/​posted. They lied about the car I bought, all the way down the line. And I’M a liar??? They know nothing about honesty OR customer service.
Now, they’re trying to charge me what they said they’d allow me on my old car (as a trade-​in), AND a storage fee for my old car, claiming that I didn’t give them title to the car so they couldn’t do anything with it. They NEVER gave me papers to sign, to transfer title, they NEVER contacted me — it’s been 6 months! — to tell me what they needed (although Emma lied and said she’d tried to contact me but couldn’t reach me. Why not? They certainly had all of my contact info… I bought a car from them! HELLO!!!) She called, yelling at me and threatening to charge me for things they made up (revenge for reporting them to the DMV Investigations office, I believe).
Out of necessity, I’ve been in contact with the head of the DMV in Sacramento (as well as their Legal Department), who told me what forms to get to AG, to transfer title of my old car. I sent those, promptly. Now, I’m waiting, in case AG tries to pull anything else.
If I ever hear from Auto Gallery again, I’m not only going to get my lawyers involved (I’ve already informed them about the situation), but I’m going to report AG to the District Attorney in Riverside — they investigate fraud. AG should NOT have a business license!
Believe me, NEVER GO THERE!

IF YOU WANT TO BUY A QUALITY VEHICLE, SHOP ELSEWHERE!!!
The only reason they’re even getting one star is because they did manage to deliver the van to San Francisco from Corona.
First of all, Auto Gallery employs liars, cheaters and unprofessional people. We are located in San Francisco and purchased a van from them, wiring the funds a full week prior to delivery. The van was previously a rental. When we spoke to Andrew there, he stated that there were «a couple of dings». A 16 inch dent does constitute a «ding». When we purchased the van we were relying on the pictures of said vehicle as represented on their website. The photos of this vehicle were taken at such an angle that the 16″ dent was not visible. Further, there was another large scratch that was painted over with what looks like «Liquid Paper» fluid. This was not visible in their website pictures.
We purchased the vehicle as a company van and as such we logo it. The dent was do deep that we had to have it repaired or the logo would not have laid flat. We spent $ 1300 to have the dent repaired.
After having chased, called and emailed ELLA several times, she finally said we should have had a 3^rd party examine the vehicle before we purchased it. It’s ODD That They Want The Money Before The Vehicle Can Is Seen!
ELLA said Auto Gallery had no intention if reimbursing us for the vehicle damage.
IF YOU WANT ACCURATE REPRESENTATION OF A VEHICLE, GO SOMEWHERE ELSE OTHER THAN AUTO GALLERY

I can not begin to explain how great my experience was here. I called on Friday to set up an appointment with Jose and was walking out with my 2014 Toyota Corolla by Saturday at 3. Jose was amazing and everyone there was so nice and helpful. Free car fax, went over the full inspection with us and best of all… It was a full 1,000 less than ANY dealership or private party. I will 100% recommend anyone to this place. Thank you all so much!

They were helpful in finding the car I wanted. Not pushy but I was sure with the car I wanted.
I recommend!

Honestly this is just another one of those used car dealerships that you expect. But I must say the people were nice and helpful… however the cars are not what you think. I had to take the car we purchased back due to smoke coming from the exhaust. But again in the end they were more than willing to do what was needed to make me happy which was to take the car back. They did offer to fix the issue but I decided against it. If you’re looking to get a car here make sure you FULLY inspect it and get it looked at by a professional if possible.

HONEST REVIEW!!! please read before making your decision
Pros: great selections good prices, nice to you when they think you will buy
Cons:
— liars
— Jose said he ordered me plates for my car and they took the $ 300 for registration but I went to the DMV and JOSE Never ordered my plates when should I be expecting them Jose?
— I was told by Larry (manager) that there’s a referral fee a week after I purchased my 2013 Prius my friend purchased one as well and there was no referral fee a nice thank you that’s fine but don’t say things to have people refer friends and not go by your words
Thieves:
— my friend who purchased his Prius got charged $ 300 for registration not taxes or anything else it was for Registration
— He bought it in July 2015 and next month his car was due for registration August 2015 and he had to pay $ 250 and they told him that the $ 300 will cover him until next year!!! Not true at all
Shady:
— if you set a appointment with them for a car they will not save it for you even if you are on your way from an hour away. They will just sell your car and put you into another car
— they buy cars that were previously rent a cars and they will use touch up paint to fix all the scratches and they wax it and make it look shiny then after a couple months they show up so keep a real good eye out for those scratches
Just be careful with these people and run your hand through the car (hood, bottom of the bumper, corners of the door) THEY are real good at hiding those things where most places repaint those panels
Customer service:
— after you buy the car they treat you like dirt, I just got off the phone with Jose he blew me off the line got cut off and I called back right after then he’s in a meeting and I left a message to call me back and never heard from him again
These guys try to play the victim because of the nasty Unilocal reviews but all of them are true and I am stubborn and did not listen
— on the brighter side I love my car but either way I love Prius doesn’t matter where or who I get it from just my recommendation I will never step foot in this place again and after the interaction and treatment I got from I recommended my friends to another dealership in Fullerton way better treatment they repainted his bumper which cost about $ 300 if he were to do it himself.
Auto gallery corona «smh» you guys should be reported and shut down
I hope you guys make the right choice and stay away unlike I did I will post pictures of the scratches that popped out so if you do make the mistake of buying a car here you will know what to look for

I consider myself a pretty reasonable person. I’m not picky, I eat my veggies and I will smile if you come say hi. This dealership had me just about ready to run out screaming bloody murder. My ride and I arrived at 8 am and told our salesman, Craig, what we were interested in. Test drove and by 9:30 we were ready to seal the deal! I had a pre-​approved letter from my bank and all I needed from them was a purchase order to take back to my branch so they could cut them a check.
The manager said «no, we’ll take care of it here for you.» And went as far as sending my ride away (he had to go to work) assuring me I’d drive off with my car within the hour. Come 1:30 pm the finance manager Ella shows up to tell me that nah, they can’t figure out why my bank HQ isn’t releasing the money (…because it’s headquarters and they’re just a bunch of geeks in a cubicle!)
4 hours earlier, I had said I’d take care of it! And they waved me off. I was livid. I asked, then, why was my ride sent home? to what her response was shrugging her shoulders. Way professional, lady. There was nothing else for me to do there.
I had to call someone else to pick me up. I was at the verge of tears. And car-​less.
I go to my branch the next day and get it all figured out within 30 minutes but no way to get back to corona. So I wait yet another day without a car, had to pay $ 100 for an emergency rental to get to work and school.
The only reason I am giving them two stars is because even though I technically «walked out» (even though I just sat on one of their tables to wait for my ride and nobody even came to apologize), Ella took the time to find the contact info from my branch rep and make sure I would still get the car. Craig, such a wonderful guy! He was kind enough to somehow make sure the car was still there for me 3 days later.
I am grateful to them because even after all their screw-​ups, they came through. (Told you I’m a softie)
It’s not even been a week but I hope everything will be fine now. Car was under half the tank full; I feel that after all they made me go through, they should have at least filled the tank a bit more.
So, to summarize, you’ll most likely drive off the lot with the car you had in mind, minus the full tank and a piece of your soul… BUT not before your liver and your heart leave a piece of their life capacity on their floors. If you dare venture into that wretched place, dare smart and go with Craig. You’re on your own when it comes to financing though.

So I went to buy another car at auto gallery and met with the same salesman, manager and arrogant finance person. First of all the salesman Andrew is great guy and showed me many vehicles and was very knowledgeable and helpful. The dealership on the other hand sucks. I went in for a 2015 Hyundai Sonata and made an offer $ 500 less than asking price. The management said NO even though PRESTIGE AUTO across the street had a car same year n same miles for the the price I offered auto gallery. I went across the street and bought the car from PRESTIGE. I felt bad for Andrew the salesman and called him to ask one last time about my offer. He went back to management and again they declined the deal.

OK, coming from a very very pushy car dealership to this dealership was like night and day. The man who helped me was nice enough, but did not converse, and had no signs he was eager to sell. I felt like I had to keep pushing for answers to questions I have and he had no knowledge of the product.

My experience started pretty basic. Salesmen showed little to no motivation when we entered the lot. Did they help us? To an extent yes. Did they know what they were talking about? Sort of. All of their answers were brochure answers. Over all my experience was blah and the main show room smells like a sewer/​gas station bathroom. It also didn’t help any that the receptionist, yes the receptionist were talking badly about customers as they walked away. «Omg that ****hole was the pickiest person I’ve ever dealt with» nice little quote I heard. Well when you’re investing into a $ 30k+ vehicle, you kinda get to be picky sweetheart, call on line one.
Their sales manager was the only personable individual that we could really talk to and get in depth info about on our Chevy Tahoe. He was the only reason we stuck around… Plus the price, the price was better than most.

Horrible Horrible Horrible Customer Service !!!
This company just cut it’s own throat and lost our business.
I was on my way to check out a Chevy HHR panel and was 99.999% ready to purchase this vehicle, but, their was a minor problem with the back door release button. The owner Hamid was too cheap to fix the problem.
He began to lie to me and my brother, saying that is how the vehicle is made. wow, really. He got mad at me and my brother and walked away in utter disgust. All he had to do was have his mechanic fix it for $ 50 or knock off a few bucks to compensate.
Also, the warranty the offer is bogus, it only pays 50% of the cost and you pay the rest.
For these prices you are better off getting a new car from a trusted company or by at a lower cost from a private party
PS: Roy, was a great salesperson, he did a great job on his part, i would rate his professionalism a 5, it’s his boss/​owner Hamid which is why i rate a 1 star.

Just purchased a 2013 Chevy Malibu one week ago and I couldn’t be more happy or satisfied with the over all experience of getting my car. Of course I did my research on the vehicle and checked the prices of the surrounding dealerships. There really isn’t any negotiating the price listed due to the fact there already a lot less then the competitors. I was in and out within a few hours driving off in my New to me Chevy. The environment and the staff are very comfortable and friendly unlike franchised dealerships with flashy colors and smoke screens. If your looking for a great deal without the added pressure call them up and make an appointment you won’t be disappointed.

NEVER. EVER. AGAIN. I found a car that I loved (at first) and Ella, the B*tch of a «manager» (to say at the very least), pulled some strings to get me a low payment on it. I proceeded to sell my own vehicle THAT NIGHT to make the down payment on the new car.
The next day, i find out from the VW dealer that the car has been in a prior accident but hadnt been reported. I called Auto Gallery to tell them I wasn’t paying $ 14k for a salvaged car. The manager, Hamid, told me that I «wasn’t an expert and that I have no idea what I’m talking about.» I’ve worked on cars for years… I think I know what salvage means. Ella then proceeded to send me a paper that I had signed stating that I was aware of the prior damage! WTF?! She was so shady she slipped that paper into my contract… as a first time buyer, I didnt even notice. At that point I was pissed and called Ella to let her know that she was shady and unprofessional. She has the attitude of a 13 year old girl and hung up on me after telling me that I should have been more thorough and wasnt very smart. Not even an hour later, i get a call that my financing was cancelled and that I had 24 hours to return my new car… leaving me WITHOUT a car. Gee… maybe Ella had something to do with that?
Totally took advantage of a first time buyer, and tried to pull a fast one. When I went to return the car and get my down payment back, Hamid proceeded to tell me that I was «rude and ignorant» and «need to learn to behave myself» and that he and ella purposely cancelled my loan because he «didn’t like my attitude and doesnt respect me as a woman.» (no…im not kidding). He even threatened to keep my deposit and not give it back… i had to call the police.
Don’t ever give these people your business. I bought myself my first car and had it taken away from me the next day just because Ella and Hamid can’t handle a little criticism and couldn’t admit that they were wrong. I cant even express my outrage and I will do anything I can to get this place shut down. Save yourself the trouble and the anger.
Go to VW of Orange instead… way better deal.

Great place to purchase a car. Tony and Ray were very helpful! Thank you far a great car buying experience.

I was very cautious after reading the reviews. Decided to give it a shot and stopped in to test the waters.
I was in the market for a Nissan Leaf all electric vehicle. Had researched for about a month and visited a few dealerships and multiple websites such as
, auto trader, ebay motors, Craigslist and car gurus.
Decided on a 2011 Leaf as the price trend fit in my budget. I was highly tempted to buy a newer model, but stood fast to stay within my budget. I had planned on buying a certified pre owned, but the cost was $ 1500 ($ 15 995) more and 26k on the odometer for a 2011.
Auto Gallery truly had the best price out there at $ 14 998 for the color I wanted and low mileage (16 922). Chris, the sales guy was helpful but rather subdued. I didn’t mind at all because I had done all my research and didn’t want the high pressure sales tactics. Chris did disclose that the car was a former rental bought at an auction. I appreciate that he didnt try to bamboozle me on that fact. He took me on a test drive and after inspecting the tires, brakes and car fax report, I decided to buy the car.
Mr. Hamid prepared the sales documents and there was no room for negotiation. He disclosed what his profit would be. I was pre approved by my credit union and all he did was run a credit check and received approval on a contingency loan and let me drive off with the car. This all transpired Saturday afternoon and he gave until Tuesday to bring the credit union check in which I did on Monday.
Overall the sales experience was pleasant. All of the employees were friendly and approachable. Even Ella, who took the time to pleasantly chat with me about the Leaf. This isn’t a big corporate dealership and that is why the vehicles are priced very competiively. Of course there is a trade off for that. Your not going to get the royal treatment like at a fancy car dealership. The full tank of gas, auto wash and detail etc is built into the overhead of big dealerships. This place appears to be run on a minimal overhead budget with only a handful of employees and web advertising.
I’ll write an update on how soon (or long) I receive my license plates.
Update: Received my registration very properly. One week after purchase. Overall the entire experience was very good. I am happy with the vehicle and I would recommend Auto Gallery for those looking to buy a used car.

Run! These people are the ones others warn you about!
Seemed nice but they make disgusting faces when they think your not looking. Tried pressuring me with a car I didn’t like and got angry because I didn’t let them sell me out. Didn’t want to work with me so I left. Just because we were females that went, they were trying to play tricks.

What a horrible place to do business. The finance girl was the worst. Rude and unprofessional. We were approved but wow, the last time I saw someone behave like SHE DID was on a reality show…
I couldn’t recommend this business to ANYONE.