ULTA Beauty

Although full of so many nice and talented workers, Corissa is undoubtedly the one you want to wax eyebrows and teach you how to use brow products. She has been a make up artist for over 10 years and maps out where she will wax before starting. Also, she’s conversational and welcoming but definitely not too chatty. I’m grateful she took her time getting rid of all the little hairs. She recommends the shade that complements your brow color best and puts cooling gel and lotion after waxing. Ulta is lucky to have her so please take advantage of the opportunity before it’s too late.

I am a merchandiser and must say this location has the WORST customer service!!! The cosmetic reps are embarrassing, makeup is done poorly, they do NOT give correct advice, and most concerning, they do NOT acknowledge all customers on the floor. They’re selective and that id not only wrong but absolutely unacceptable.

Zero stars. nt in a couple of weeks ago for a Shades EQ treatment and haircut with Dominque. I dropped another $ 140 in products and gave her a $ 15 tip. Treatment was ok, haircut was uneven, but the best part I discovered after I stopped by Old Navy next door. While I was changing, I noticed that my blouse was stained in the back! I went back to Ulta, complained and was told by the manager that she would have the Salon manager call me. She did and told me that they used my experience as a «teachable moment» and offered me $ 10 off my next visit. When I asked what they would do about my ruined blouse, she gave me the number for corporate headquarters. You ruin my blouse and this is the best you can do? Terrible customer service. I’ll be going elsewhere.

Alissa need to be properly trained to know what it is to give superb customer service. She gave an attitude and staggered to the cash wrap not really wanting to assist in my return while giving me attitude all the way through. I actually work for a well known corporation and I was planning on purchasing multiple products and gift cards for our prize raffle but, we will be going to Sephora instead. She ruined the experience and she misjudged me from my appearance. I had my day off and felt like dressing comfortably with no make up. Maybe in her eyes since I looked like a bum I should be treated as one. She needs to be familiar with your company policy since she didn’t even know what I was referring to and when I told her what it stated, she replied with sarcasm and a horrible attitude. I understand if she doesn’t like her job she really should seek elsewhere outside of customer service. I will be notifying my family, staff and collegues of your ill treatment towards me. Very disappointing. Try and screen your hires next time as I know profit should be a priority, so hire associates that actually love what they do, who are knowledgeable, and like to assist people. Simply put, the worst retail experience of my life. I’ll be sure to pass on the word so other people can avoid this location as well as all Ultas.
Honestly, I would give them 0 stars if I could.
**PLEASE AVOID!!! SEPHORA treats everyone equally and based on the reviews I’ve read at this location, they don’t treat you like criminals. I rather drive farther to Sephora where I am treated with respect and kindness. **

There’s a blonde lady with a darker shade of lipstick who just follows you around and use their walky talky while staring at you to the other sales person next to her??? I felt like a criminal for doing nothing wrong this is ridiculous. If the one Asian lady and fake blonde lady don’t get fired I am never returning again. I will spread this everywhere so hopefully nobody goes there. Go to Sephora instead. This place will make you feel like a criminal. And Honestly, for you experience something like this go up and confront them please. Make them feel stupid.

I go to this Ulta because its close to my job. The nearest one to my house is such a drive so no thanks. So I’ll pop in after work when I need something. From my experiences the staff has always been helpful. They constantly offer help but last time people said the employee picked out the wrong shade foundation for me sO now I feel I can’t trust their opinion lol. I feel every time i go I do wait in line… it’s rare if I dont because they usually only have one register going.
The only part I don’t like is that I’ll usually opt to go into the store instead of shopping online because the shipping takes FOREVER but online I get free samples and gift with purchases. At the store when I try to get the free with purchase items they are always out. It gets me so irritated… I find it hard to believe they are not stocking the store good enough with the gifts with purchase. I’d rather buy online.
And I suspect the employees are just probably taking them home. I wish this wasn’t a problem.

OMG!!! Unprofessional staff. None of them are helpful. It was my first at this location and asked several staff members if they can help me find wax. All of them pointing at different aisles. BAD CUSTOMER SERVICE. I just walked in every aisle. And guess what… They did not have it. So anyways i decided to buy a lipstick and had to wait 5 mins. in the line because there was only one cashier. And finally when it was my turn. She asked me if i was a member with ULTA and i simply told her, this is my first time here at ULTA and I’m nota member here but I’m a Sephora VIP member and I’m not sure if that matters. The cashier Karla told me «WELL THIS IS NOT SEPHORA». And i was like wow. I know this is not Sephora but i do know some vendors mix and match points and thats it. So i went ahead and asked her the points system. And then Karla told me very rudely, «That is what i’m explaining to you so just listen.» I told her «YOU GUYS HAVE BAD CUSTOMER SERVICE, NO ONE IS HELPFUL. AND THE ONE WHO’S HELPING IS «RUDE». And i walked out.
NEVER GOING BACK THERE AGAIN !!!
I wish i can give them 0 rating.

Let me start off by saying before coming to Ulta, my hair was totally destroyed by a «master» stylist at a very large chain hair salon in a mall.
I want to say that Jacqueline at Ulta saved my life (hair)! For us women who keep up our hair, our hair is truly important to us! She fixed my hair back to what I originally wanted and she knew what she was doing. She is what I would say, is the true essence of a «master» stylist.
I found my stylist (home), I’m here to stay.
Thank you Ulta for having Jacqueline!

I loved ulta. And been coming here ever since they opened up this location. The service is usually okay but what happened the other day was NOT acceptable.
I went in looking for a cute lipstick. I actually wanted the ABH lipstain but almost all the colors were sold out. So I asked one of the workers & she said they get shipment every Friday. Then I was looking around, and got this tarte lipstick. I noticed that I kept running into the workers everywhere I went but didn’t think much of it. After, I walked over to the drugstore makeup side. I wanted to get some eyebrows pencil and I notice that they restocked on the Nyx lingerie lipstain that I’ve been waiting. So I put down the tarte & grabbed two of the nyx one. And looked around and got a couple other things then went to the cashier.
As I was paying, I told the lady I have a $ 10 off coupon for my bday. I showed it to her to scan it but then someone was talking to her on her headset/​Walkie talkie that they’re looking for a girl wearing a flower blouse (me). She started going through my items even though she already bagged them. Then she asked «Did u changed your mind on the tarte lipstick» I told her yea I put them down in the Nyx section. She walked away to look and came back not even a min later & said that’s «it’s not there». With all these customers waiting in line. I went with her to look for it. It was literally right there. I gave it to her then she walked away??? I went back to the cash register and paid for my stuff. I was waiting for an apology because they basically accused me of stealing. I was extremely offended and humiliated. People were staring but she didn’t apologize. she started talking about how the Nyx is a great dupes for tarte bc it’s cheaper blah blah. like nothing happened. Okayyy it’s not like I couldn’t afford it, I just changed my mind. I was going to come back for the ABH but ehh. Is this really the right way to treat a customer? accusing them of stealing?!? without any evidence?
I have read some other reviews & saw that this has happened to a couple other people as well. If they still don’t improve, I might have to call customer service and see what they have to say. Driving extra miles to Sephora might actually be better idea.

I came here for the first time yesterday. The staff was really nice, they gave me really good advice. i will definitely be coming back here again.

First timer
I came in for a haircut really last min yesterday and Jacqueline was accommodating and a great stylist. She took her time even thou we we’re pushing towards the closing hours. She was excellent in doing the cut just as I asked and she’s really sweet. Loved it and will definitely be back!

I’d like to preface this review with stating that I am a proud Sephora VIB member and have been for several years. The pace of my life is such that I often run my personal errands on my lunch break and rather than actively seeking out Ulta, I ran in on a whim while on my lunch break (due in part to its proximity to the Target I was at). Walking in I had strong misconceptions about the scope of products that Ulta carried as I remember the Ulta of yesteryear, which carried a plethora of drugstore cosmetic brands. Frankly, I didn’t expect much.
I was wrong.
It’s true that Ulta does still carry many drugstore brands for those on a budget including Maybelline, Revlon, Rimmel, etc.(hello to me at age 21), however they also carry some of my favorite lines of skin care and make up lines including Murad and Tarte. Their staff is absolutely friendly and approachable without being pushy. Case in point: While looking at their Murad selection I overheard a woman looking for a Clarisonic system. She asked a salesgirl where she could find it. Without missing a beat, the salesgirl she had approached told her where the Clarisonic was and told her about a comparable new product by Micheal Todd. This product was not only the same price but had a new, antimicrobial technology that basically helps it clean itself so that the dirt and grime you scrub away don’t come back to visit your face again! This results in you having to change «the scrubby» part less often. Seriously, I was not part of this conversation and yet I remember it, now that is good salesmanship.
After grabbing my Tarte BB cream and a new make up brush I was rung up by Theresa who talked me into joining their own version of the Sephora VIB club, which includes three dollars earned for every $ 100 spent. Muah ha ha… that’s child’s play!
I’ve found my new lunch break cosmetics run store.

DO NOT SHOP AT THIS LOCATION!
Ulta is like Sephora and a drugstore (CVS, rite-​aid, Walgreens beauty section) rolled into one. They offer discounts once in awhile like $ 3.50 off a $ 10 purchase. I’ve never been to Ulta before and a friend RAVED about it so I decided to give it a try. She says it’s like Sephora but better. When you walk in, the left side of the store is the «drugstore» side and the right side is the «Sephora-​like» side with a salon at the back.
I’ve been to Ulta a few times now (~6) and I’ve come to the conclusion that I don’t like it. Or maybe it’s just specific to this location. I tend to have a hard time finding assistance when looking for products and when the checkout line builds up, other associates do not bother to help. (Scanning through other Unilocal reviews, this seems to be the trend here.)
What happened to me Thursday night solidified my reason for never wanting to return. I purchased a brow pencil awhile back which was recommended by an Ulta associate. I didn’t like it and wanted a darker shade. Although I didn’t have my receipt, I went in because online it said for «a return without a receipt, refund will be on a merchandise credit at the current lowest selling price.» Well this store had its own rules. Since my purchase was not found through my rewards card or credit card, the snarky woman with red hair and bright lipstick said there was nothing that could be done. I couldn’t even exchange it for the darker shade. I called Guest Services on the way to my car and was told that the store COULD HAVE called to get my receipt sent to the store. The call ended with me having to go back within 7 days to get store credit at the lowest price in the last 60 days.
I returned the next day and was told by the same snarky redhead that the lowest sale price was $ 0. Oh wow! I was surprised. they were giving these away for free? Where was I at when this happened?!? Apparently, after using reward points, customers received the product for free. And just in case I didn’t believe her, she even had me look at the credit card machine screen so she can show me that it was $ 0. Thanks but that was incredibly rude and unnecessary. Now, please tell me one person who would not be upset to have read one policy online, to hear a different policy in person, to hear another thing over the phone, to drive back to the store again, and then told «no, we can’t help you» again. As I walked back to the car, I called Guest Service one more time. They wanted me to go back again and I said HELL NO!!! so they sent my receipt to another location. I’m extremely disappointed and will never ever step foot in this Ulta again. It appears Ulta Industry is really great at losing customers. Everything negative that has been said in other reviews, I’ve experienced also — accused shoplifting, no assistance, giving bad makeup advice, long lines with useless employees doing nothing about it, all of it.
The next day, I went to the Rosemead location. Wow, these ladies here are extremely sweet and helpful. a complete 180 of the experience received at city of industry. Everyone, go there if you can! I had 2 ladies help me AND the lowest sale price was actually $ 4.99, not $ 0!!! I was wondering why the redhead at Industry took so long to get the price and if she tampered with it. Looks like a possible ‘yes’ here. Conclusion: Stay away from Ulta Industry and especially from the young woman with fake red hair who wears bright lipstick.

There’s about 8 people in line, and only one person working at a register. And I see quite a few employees just standing around the store doing nothing, except talking. They don’t even bother to come up to the front and open another register, to help out the ONLY actual worker!

I love this store for the great product selection n prices. But one of my biggest pet peeves is being followed around as if I am a thief! I am a loyal customer and I like to take my time reading the products. When you have associates in the store constantly following you around speaking into their mics about products I have and not following me to offer help… and when I go to the register and the associate at the counter is taking forever while checking in with the other associates is extremely rude! Just because I have tattoos and not even carrying a purse I feel discriminated against! To me this is extremely rude and makes me not want to return to this location because I don’t experience that at other locations!
I understand protocol for theft prevention but please be more discreet so that your customers who normally shop at Sephora who are giving Ulta a chance don’t feel uncomfortable!

LOVE this place! Huge variety of drugstore and brand name cosmetics! Also very nice and helpful staff. I love that they have monthly coupons, which definitely helps out for those of us that are makeup/​skincare-​holics ;)

I shop in ulta all the time. I love it there. I always experience good customer service in this location except for today. If I knew this were going to happen to me, I would’ve asked for her name and reported it to her manager.
So I grabbed a new pravana hair leave in treatment. I knew it was new because the spout of the bottle had none of product in it. I go to the cashier to pay. The cashier grabs the bottle and notices that the barcode was scratched. She goes back to get a different bottle. I asked her if that were the used bottle. I pointed out to her how I knew it was used. She goes back to grab the first one I grabbed. After I paid for the rest of my purchases, I said thank you and she didn’t even say a single word. She basically «dismissed» me by not saying a single word to me. I get home and see that she gave me the used bottle.
If this product were worth $ 5, this would not be a big deal. A bottle of the treatment costs around $ 20. I would never spend that much for something that has already been used.

It was my first time visiting this particular location after I moved to this neighborhood. I had no intention to shop but just do a quick exchange at the register.
The girl at the register seemed like she was the only one working because she was greeting, helping and also ringing the register. She was absolutely amazing. Very polite and kind. My exchange was done very quickly and on top of that, I asked her if she can find me something and she was very nice enough to locate them and explain each item.
I will be back here again soon for my future beauty needs.

This review is ONLY for the Benefit Brow Bar.
I live in Ontario and my regular brow girl is on maternity leave. So she recommended a friend at this location. GINA is a BAWWWSSE at brows. She brow mapped me and showed me what she would be removing with the wax before she applied anything to my face. She explained what shape and arch would suit my face. She took her time and was very thorough. I don’t like feeling like my brow artist is rushing through the appointment and Gina made sure I walked out of there with my brows on fleek doe! #benefitbrowbabe Go. Book now. It’s 2015 and life is too short to have bad brows.

I’m soooo glad they opened up an Ulta here. I used to go all the way to the cerritos location because I loved the Real Technique’s brushes lol.
Anyways, this review is solely for Rachel. I came in here looking to trim my hair, but decided to dye my hair last minute. The gentleman working in the back booked me in for an appointment that same day, and I only had to wait 30 mins.
I met my stylist – Rachel, and let me tell you, she is amazing! She was so friendly, and she took her time with coloring my hair. I’ve been to other hair dressers that were so freaking careless with my hair., but with Rachel, it was the complete opposite :)
I definitely recommend Rachel if you’re ever looking to get your hair done :)