Chamberlain Property Management

I had the privilege of staying at an adorable property in Carlsbad managed by Chamberlain. Unfortunately, I had to move very last minute and am working with a new property management company and am quickly realizing they don’t even come close to Chamberlain.
The maintenance guy, I am drawing a complete blank on his name, has been amazing since day 1. Very professional and literally there the next day following a service request. We had an issue with our place that caused us to vacate for a few weeks and Mike Chamberlain was nothing short of generous and went a great deal out of his way to make sure we were comfortable while waiting to move back into our place. My property manager, Cynthia, was wonderful as well. Always easy to get ahold of, responded quickly to emails and took the time to listen to any concerns.
In the future, hopefully sooner than later, I definitely plan on going through CPM again and would highly recommend them to anyone looking for a property manager or a place to call home.

Chamberlain has been the most responsive, respectful, and human experience I have ever had with a landlord or management company. Greg G. has been on top of any maintenance request or association issue. He goes above and beyond the call of duty. He always responds immediately and is there to listen. Thank you Greg and team. I feel like a VIP all the time. It makes a person want to be the best tenant they can be.

Nothing but great things with CPM team. Ashley is amazing to work with! Whenever we needed a repair they were literally there the next day to fix it. Very easy to pay bills online with their system and submit maintenance requests. I highly recommend them! In the future if we need a place to rent, CPM is who we will use!

We have only been working with Chamberlain for about six weeks now, but so far I’ve been impressed with everything about them. Their responsiveness has been off the charts! Our leasing agent Ashley has been super responsive to the very few concerns we’ve encountered so far. We had a small problem with the water dispenser on our fridge and we had a service tech calling the same day to set up an appointment to fix it!
From our experiences so far, I’m surprised to read some of the reviews on here. Completely opposite of what we’ve experienced to date. Hopefully when the day comes the move out goes as easy as the move in.
Thank you Ashley and keep up the great work!

It’s not always easy to be a tenant! Chamberlain Property Management makes it a pleasure. They are professional, responsive, polite and caring. If you’re looking for a new place to live start with a landlord you can trust to keep your safety and interest at heart.

They are the most unethical people I have ever come across. Period. First, our place had the CHEAPEST linoleum installed in the bathrooms. We lived there for 3 years and now they want to charge us to replace the flooring because of «discoloration.» That’s what happens when cheap linoleum is exposed to the sun! Second, although we payed monthly fees so that we could use the club house in our development, we were told that we could no longer use it due to the fact that ANOTHER tenant had caused some damage when they had some sort of party. I could go on and on. Our leasing agent is extremely disorganized and rude. She can’t find any documentation in her notes from when their pipes were not cleaned properly, thus causing our laundry hookups to leak. Although she ASSURED us three years ago that we would not be charged for that, they are now deducting it from our security deposit. Do NOT rent from this company.

To renters: from my side as a landlord, I know that CPM has been very responsive with my tenants – I see the work orders & bills ;-). My tenants were there 8 years, leaving only because they moved out of the area.
To owners: We have used several property management companies over the past two decades and three properties. None has come close to the quality and responsiveness of CPM. We’ve used CPM all 8 years that we’ve owned this unit (house in O-​Side) and never once considered changing. CPM is proactive. For example: recently aware that our tenant was moving out, CPM conducted a whole-​house review, made recommendations for improvements, cleared them all with me, and had the work lined up to start as soon as the property was vacant. They had all the work completed and the unit rented in LESS than one month. At first I was nervous because they wanted to do so much work, but CPM has developed strong ties to service providers with good quality and reasonable costs. So it all paid off. The subsequent bump in rent will cover the improvements quickly, and the higher quality of the unit brings a higher quality tenant. Credit goes to our current manager, Jennifer, who stays on top of things and is very responsive to me and to my tenants. With Jennifer and the CPM team on the job, I don’t have to fuss with rental property anymore. So rare to find such competence today.

Chamberlain Property Management has been great! I have been living at the Merrywood Apartments in Carlsbad for 6 months now, and absolutely love it! It is in a great area right by the village, and the pricing is one of the best I’ve found in Carlsbad. I have worked directly with Orval the property manager here, and he has gone above and beyond to help me with any problems or concerns that I have. I would recommend anyone to live here!

Chamberlain has been consistently great. They are responsive to requests, always on time and make it easy to feel like you are in good hands. I have appreciated how smoothly things run and how nice they maintain their properties. Thank you Chamberlain !

I’ve had a great experience with Chamberlain. They have managed the place I live in for a few years without any problems. They are responsive to maintenance requests and the property is maintained well. I like that I can pay rent online instead of using checks and our manager Nicole is always super nice. They are so much easier to work with than the previous company that managed the property, I’m really glad they took it over.

A little put-​off by their smug attitude toward potential renters. I thought the purpose of a management company was to attract renters to properties, not detract them. In my experience with this company, the woman showing the house had no problem entertaining the older couple viewing the same unit at the same time but when it came to us, she was less than inviting. Her tone was very unfriendly and she appeared to be disinterested in my being there. She also proceeded to speak to me as if I’d never rented a house before and then proceeded to say the unit we were standing in was essentially taken. THANK YOU FOR WASTING MY TIME! It was clear there was a bit of judgement and discrimination going on (and I don’t use that term lightly).
I can see why other renters have had less than positive comments about this company. If you are an owner though, I do hope that you will take this into consideration before letting this company manage your property. Good relationships are key in establishing a beneficial rental relationship and this company clearly lacks interpersonal skills and humanity.

We rented 2 properties (houses) managed by Chamberlain over the course of 6 years. Pros: things are fixed in a fairly timely manner. Cons: they completely ripped us off upon move out of our 2^nd property. Out of our $ 1900 deposit we got back $ 250! They completely nickle & dime the tenant for charges like «$ 300 for 1.5 hours replacing light bulbs». Our property Mgr told us the owner should have painted & replaced the carpet BEFORE we took residence. Well, they were able to BS through a list old items & charges to help cover that cost. Totally criminal! You’d expect the place to be destroyed for taking almost all of our deposit. That was def not the case! When did all these little expenses of wear & tear become the tenants responsibility? Isn’t this why they over charge you in rent each month? DON’T RENT FROM CHAMBERLAIN! They’re business is taking advantage of the average hard working family.

Just venting my frustration with this company charging me $ 75 late fee when I paid my rent before midnight of the 3^rd day… I owned 2 houses in the past and had 1 condo rental and for my mortgages I usually had a 7 – 15 day grace period before I had a late fee, how can a $ 75 late fee be justified? Also by accident my son dropped some small bottle in the toilet and they charged me $ 85 for fixing something that would have taken some family member one minute to remove; they were there to fix something else for me, if they told me that it would have cost me $ 85 I wouldn’t have made them fix it but I wasn’t given a chance to decline their service. My previous experience with them in the past proved to me that they were unyielding and money grabbers, when I first rented I believe there was at least a 5 day grace period now they send you a text telling you a $ 75 fee will be charged if you don’t pay your rent by 5pm on the 3^rd day, wtf??? Chamberlain contact me I live on 5149 M… say what you must, stick by your anytime you are late past 1 day we have the right to charge you a late fee, etc. mantra and I still say your policy sucks, taking $ 75 from hard working people when neither the owner or you incur a penalty but because you can do it you enforce it. I could understand if I was 5 days late but 3 days? come on…

I rented an apartment with 1 roommate in Carlsbad and the process could not have been easier. The lease approval process took no longer than a week. Chamberlain is very good about communication and is even available for calls on weekends (for prospective renters).
We worked directly with Cynthia S. who I have to give a big shoutout and thank you to. She always responded to our inquires by email or phone within the same day or within 1 day if we contacted her late. We had a couple of minor repairs needed in the home that were routine, but we contacted Cynthia about them and she was on it with a repairman that week!
In short, Chamberlain made the renting process very easy for us and I would definitely recommend this company for those looking to rent a home or apartment.

This is quite possibly the worst company on the face of the earth. Reading other reviews I will give you a slightly different point of view. I was not a tenant but an owner of a property that I mistakenly allowed Chamberlain to manage. The management price is reasonable 6% of rental income, however you are literally paying for nothing, there is no such thing as customer service with this company. Over 3 years I was constantly frustrated over unreturned emails, unanswered phone calls, and a lack of communication from agents.
We all know that when you rent an apartment or home the first thing you do is go through the location with a representative of the rental agency and you go through and mark down on a checklist everything that is previously damaged. When my last tenants left, the chamberlain agent arrived with no paperwork on what condition the house was in before they moved in. How do I know this? My real estate agent was there for the walkthrough. Chamberlain stated there was no issues with the house and departed. However there was massive water damage in the kitchen, pet paraphernalia all over, the lease specifically stated no pets. When I presented Chamberlain with this information the next morning they stated that the deposit had already been returned.
Throughout the course of my relationship with Chamberlain I was constantly bombarded with bills to fix various items. I am beginning to wonder if based off of the other reviews if my tenants were receiving the same bills since several items were very obviously neglect by the tenants. Some were typical wear and tear but I am now more convinced then ever that Chamberlain was charging both of us. I was also billed repeatedly for fines from my HOA even though the lease very clearly stated that all fines would be paid by the occupant.
Another issue I have with Chamberlain is when my first tenants moved in after 2 months I was forced to pay for a pest removal process. Now I am 100% positive these pests were not there when I left, I can say that because I lived in the house for 4 weeks after all of my belongings were packed up and shipped overseas. In 4 weeks I never saw a single pest.
This company appears to be all about the bottom line, although I can not prove it I long suspected that they were billing both sides for all repairs, (the reviews here only reinforce this)
I would highly highly recommend not even picking up the phone and calling this company.

Moving to California from another state with a short window to find a place to live, Chamberlain property management was instrumental in making our transition wonderful. This move happened almost a year ago, and every experience with Chamberlain since that move has been a continuation of that first experience.
Their online service, personal attention to our needs as renters, and even their checkout procedure when you leave a property, has been truly a pleasure. Thank you especially to Alicia Trust, who handled our transition into one of their properties and now our transition out of one of their properties with kindness, sensitivity, and most of all, professionalism.
I strongly recommend Chamberlain property management.

My family and I have been tenants at a Chamberlain property (Garrison West — Oceanside) for 5 years and truly have nothing bad to say about them. They have worked overtime to make sure the tenants are happy here and any time there is something that needs to be repaired they respond quickly and it’s ALWAYS tended to. They communicate well with us and have never caused me to feel like just another source of income. I recommended them to a relative who ended up moving into another one of their properties and is having an amazing experience with them as well.
Our property is well maintained and taken care of! We absolutely love having them as our property management company!
Great work everyone and thank you for all you do!

I have had friends decide to go ahead and rent from this company in the past few years. As it came close to lease end, both (separate) parties had the same type of issues with this disgraceful and unethical business. I have also had people contact me regarding my initial review. So, obviously this company has issues it is not willing to resolve.
Regarding the retort that the «manager» offers:
My critique was partly due to the leasing agent that does, in fact, work directly with your leasing reps (mine was Ashley). AND, I do still have a copy of Chamberlain’s proprietary contract that states that the YOUR leasing agent was to be present each and every time the home was entered. She wasnt. Not once. Of course there were plenty of times that she didnt know to be there because the house was broken into and entered without my knowledge. I sure wouldnt fault her for those times.
With regard to security deposits, your company is notoriously known for taking advantage of people. You did this on all of the times Ive rented from you, and you have done it to ALL of my clients that have rented from you. And friends too!
Thank you so much for an «apology» for my frustration due to moving being stressful. What a manager. A true leader. Doesnt take accountability for actions directly pertaining to my rights and your company.
And the «60 day» rule does apply because of the length of time we lived there. If you are confused, you can contact my attorney and she’ll explain it to you. She is the same one that was able to extend my lease with your company — per CA law of course.
I will continue to discuss your lack of business ethics with friends, clients, while networking, etc, etc, etc.
That is how strongly I feel about your company. Its like a mass-​market bank. In business long enough to know how to take advantage of people.

I lived at sea breeze apartments, a chamberlain property for a few years. Kathy was our property manager and she and the property were both excellent. Every maintenance request was promptly responded to and the complex was always kept in top notch shape. I would definitely recommend chamberlain and sea breeze apartments to anyone looking for their next home.

I stumbled across Chamberlain Property Management’s website and I must say that it is done very well and convenient for residents, property owners and prospects.
I like the easy to find homes that are on the market and the pricing available. With our busy schedule it’s convenient that you can schedule a showing rather than waiting during business hours. (I know we all work during the day so it’s hard for me to pick up the phone and call)
I will definitely contact them for pricing and availabilty and update my review once I make contact with them. Well done CPT Property Management Co.