Skaates

Skaates has done two jobs for us and both were expertly done. One job was to install a recirculation pump for a tankless water heater and the other was to reroute some pipes under the house. Courteous, knowledgeable, and efficient — highly recommended!

The cold weather shows up and I find that my radiant heat is not working! Thank you Skaates! You are the BEST. They had the problem diagnosed and repaired in no time and this was right before Thanksgiving. Fantastic customer service and friendly and extremely knowledgeable technicians who explained everything to me. This was after I had contacted another plumbing company who charged me for a service call, and told me I needed to replace more than I ended up needing. I had to call them twice and still was not contacted with an accurate estimate. I only wish I had contacted Skaates first. It would have saved me the cost of a service call and a week without heat.

My mother lives in San Francisco in a home with a radiator-​heater almost 100 years old. When I called Skaates the customer service was great — the receptionist help provided information where I felt that I could trust this company. Well that didn’t end there — their technician who came out to service the radiator heater was just as professional and informative. I especially liked the technician providing us with recommendations instead of trying to sell us their product and/​service. Did I mention that the technician was also very prompt and courteous.
I would recommend Skaates to anyone who resides in a old home with an old radiator-​heater.

I own a small apartment complex in Burlingame. I’m a young property owner and I often find myself in situations where I feel I’m getting «ripped-​off» by laborers working on the building. NEVER THE CASE WITH SKAATES!
The first time I called them I was having a terrible day trying to get a few issues repaired at my building. One issue was a leaking toilet. I had reached my wits end when I called Skaates. I think my exact words were, «Please help me. I’m having the worst day and I’m trying to find someone decent to work on a leaking toilet. I’m a young owner and I can’t take getting ripped off any longer!!!» The man who answered my call (owner?) was SO nice. He calmed me down, explained that this was a family owned and run business and asked me detailed questions about the problem. Wonderful!
His workers showed up within an hour. They were so friendly, funny, well-​spoken, and intelligent about the problem. They knew how to fix it and how to fix it quickly!!! It was a Friday afternoon and they stayed past 5pm. So nice of them to do.
I’ve since used them several times. Each time they send out the same guy (wish I could remember his name!!!). He’s super friendly and doesn’t talk down to me. He explains the problems and always gives me a fair price.
I plan to use them for as long as I own this building. You just don’t find this level of outstanding customer service anymore.
Thanks Skaates… you are seriously the best!