Marc’s Plumbing & Rooter

Shame on this company. I was more than patient trying to get this situation resolved, they have done nothing but treat me with disrespect. I gave them a check made out for more than the job cost (check came from a realtor after buying new place, a common situation) and they promised prompt reimbursement. Over 6 weeks of excuse after excuse for why they haven’t mailed it. Finally, they say it was mailed… and that someone else with my last name came in and requested the first name be changed.
The brilliant office manager or whatever her title is apparently went ahead with this request. Why would she do that after speaking to me a dozen times — why would I come in and ask for the 1^st name to be changed? Did she check ID or call me to see? Bother to notice the phone #‘s were different? She refuses to give me any information so that I can even file a police report against this person who supposedly came in with a check made out to me. On top of it, I told her I was 8 months pregnant, she apparently didn’t notice the person who came in wasn’t.
They promised resolution. Instead, they refuse to give me my money back, refuse to cooperate so I can file a police report against this person — if it’s even true. They won’t reimburse an 8.5 month pregnant woman based on their own ridiculously, dumb mistake.
Lastly, they gave me a fudged work order with the wrong amount for the job to cover themselves. Fraudulent business practice left and right. Customer beware…

We needed our kitchen faucet & garbage disposal installed & called Marc’s plumbing. We called @10 am & they said they would send someone between 1 – 2. Kimmy showed up around 12. He was great & did a great job. Reasonable price & got his work done. Would recommend it. Way better than Mike’s plumbing.

This company had completed the repiping of my house within the time frame that they promised. The quality of the workmanship meet and exceed my expectation. Homeowner from city of Diamond Bar, CA