Downtown Cleaners

I’ve had my all my clothes (pants, suits, shirts) tailored here and they always do a great job! definitely would recommend their services to anyone who lives near the area.

So I brought in an off the rack suit to be tailored. My words to the lady tailor (who was great) was to do whatever she thought it needed. Among other things I mentioned I wanted done was the sleeves of the blazer feeling baggy and to tighten it up. I come back a week later and talked to the owner about what she did to the suit. He explained and told me if there was any problem to bring it back.
I get home and try it on and the sleeves are too baggy. I mean I felt like a wizard. So I bring it back and long story short, we get into it because he wants to charge me again and he doesn’t want to do it. But, at the end of the day he said he’ll fix it for free
Fast forward to the second pickup and I try the blazer on in store. It looked better (ish), but still not right. I asked him what was done to it and he said «nothing». Apparently he was informed by the tailor that the sleeves didn’t need to be tighter (after asking to have it specifically done twice). So, now I’m stuck with a sheep herder’s robe until I get it back to my old tailor, in another neighborhood.

Every time I write a bad review I feel a little guilty as I am a business owner myself. I am prefacing my review with this statement because it emphasizes my point, bad service is bad service and when it happens multiple times it should be acknowledged. My boyfriend and I have frequented this business and each time a new issue arises. Specifically with EXPENSIVE buttons almost always falling off our garments after being dry cleaned here. They do not even acknowledge that the buttons are MISSING. We usually do not notice until we return home. The last time this happened, it was THE LAST STRAW!!! They had the audacity to ruin a QUALITY SHIRT’S BUTTONS AND REPLACE IT with some disgustingly cheap buttons that TOTALLY BROUGHT down the value of the garment. They are very sneaky when they ruin things and EXTREMELY cheap about replacing them. NEEDLESS to say that there are other businesses in the area that are 100% better than this one. DON’T WASTE YOUR TIME HERE!!!

Asian guy with glasses and graying temples was extremely rude to me. He had already rung me up, but I forgot to specify I wanted my 2 shirts laundered (not dry cleaned) which is cheaper. When I said so, he insisted my shirts were «delicate» and needed to be dry cleaned. I didn’t give in, and he got all huffy and finally rang me up again. Then when I asked if my pants were being laundered or dry cleaned, he said dry cleaned. I said I wanted them laundered (I thought it would be cheaper, and they’re inexpensive pants.) He and (his wife?) tried to explain there’s only one price for pants (I think. Neither speak proper English.) Then he said if I wanted a cheaper price, to wash them myself, that he’d give me his pants to wear, and pushed my pants at me. Then he gave me the previous receipt (which charged more for the shirts to be dry cleaned) and said, «There, that’s your price.» I refused and kept the correct receipt. I told him, «Don’t get nasty.» His wife apologized, took my clothes, and pushed her husband away. I would avoid this place. That guy is a nasty piece of work.

I’ve been a patron of Downtown Cleaners for 6 years now. I use their cleaning and the tailoring services on a regular basis, weekly at most, and I’ve never had any issues with any of my pieces: silks, furs, designer labels, etc. Their tailoring is always well done and reliable. And the wife is so sweet!

I’ve been using this dry cleaners for nearly 3 years now for both dry cleaning and tailoring, and my experience with them has been excellent! The wife (sorry I don’t know your name — I feel terrible!) is an amazing seamstress. I’ve had at least 12 items altered — including skirts, dresses, pants, and blouses — and they’ve all come out wonderfully. The dry cleaning services are good — things come out clean, nothing has ever gotten lost, and one time when I didn’t think something was clean enough they cleaned it again for free. On occasion I have gotten a discount for paying in cash, especially when I was getting a lot done at once (e.g. 4 or 5 items tailored). A really nice husband/​wife team!

Update: We took the dress back to Downtown Cleaners and they not only didn’t clean up the first stain they added to the dress, they added ANOTHER stain and refused to refund the money for cleaning or clean the new stain. I hate to be That Person, but I’m reporting them to the Better Business Bureau. Do not go here. Seriously. There are a million other dry cleaners in a 4 block radius, and I’m sure all of them would do a better job.

I’ve been a customer for 4 years now and they’re great. The husband/​wife (I think) team are wonderful and I totally trust them. Although their prices are a little on the high side compared to others in the neighborhood, it’s worth it to me. I trust them to dryclean all my clothes, including my wedding dress. I go for alterations and I take my husband’s work shirts for washing and light starching. Very satisfied!