Ciao Bow Wow

Just the best. Hands down. Have been bringing our pup her for over a year and couldn’t be happier. Sara and Jacqui and Jillian and everyone are as good as it gets – caring, responsible, kind, and patient. We board our pup here regularly and because he is so picky, Sara and co. even make sure he has his own water bowl (he won’t share with the bigger pups, what a little prince!) Such a special team! We are so happy to have found you guys!!!

Sara responded to my original review and this is my continued feedback:
Sara the owner’s response is a complete and utter lie. Not only was the owner defensive when she called and emailed me but she made incredibly shocking remarks about my ability to care for my dog… who I adore!!! I paid her even though I saw the issues with her nails because I am not an argumentative person. I have not asked for my money back or anything of the sort. I only wanted to inform her of my concerns and her response was shocking. My Unilocal review is an attempt to honestly attempt to warn others that these services were incredibly awful. Please do yourself a favor and don’t fall for Sara’s lies– she has awful customer service and was beyond disrespectful. I love my dog and I would only want to know if this business was worthy and it truly is not. I hope that with the other dog groomers opening in the area, Sara shapes up or she gets put out of business.
My original review:
brought my dog lola to this establishment because I saw the great reviews. When I picked lola up from her grooming appointment she razor burns on her stomach which were bleeding and her nails were clipped so short that her paw was bleeding. I was shocked to see this given the price for the service. I was hoping to make the switch from petsmart, but I realize now that petsmart does a much better job. I felt so sorry for my dog that I put her through that experience. Won’t be using this place again. Though the staff called me after I complained and sent pictures, they were pretty much anemic in their response. Extremely disappointed.

Since adopting my pup from the shelter, I’ve had a really hard time finding the right groomer as he absolutely cannot be crated. Luckily, Ciao Bow Wow is 100% cage free!
When we first arrived, my pup was a bit hesitant, but Sara was amazing and got right down to his level and made him (and me) feel comfortable and at ease. You could tell that she has tons of experience with all different types of dogs and immediately knew how to build his trust in a matter of mere seconds. In the past, I’ve almost felt embarrassed because going to the groomer has always been such a stressful experience for my pup and despite him being a total lovebug, when he’s scared he tends to resist letting strangers bathe him (let alone touch him) which in turn, makes them treat him as if my 25lb furball is a vicious beast.
Once he was ready for pickup, I wasn’t sure what to expect as my prior grooming experiences always ended up with me arriving and my dog looking like a terrified wreck. Instead, I walked in to find him comfortably sitting next to Sara at her desk up front. Not only was he groomed-​to-​perfection, but he looked as though he was happy-​as-​could-​be! We will definitely be back for grooming and I can’t wait to try out the daycare!

We have been daycare, grooming and boarding customers of Ciao Bow Wow for over a year now. We love this place and, more importantly, so does our little yorkie, Casey.
We originally sent her to the Maiden Lane location but switched to the Brooklyn location when they set up shop close to our apartment. Yeah, we love them so much we were taking our dog on the subway from Brooklyn to FiDi every morning before they opened up in Brooklyn.
Services:
— we use the unlimited package here and couldn’t be happier. They offer a number of different monthly packages as well
— they offer pick up and drop off which is great when you have to stay late at work
— they administer medication free of charge which is great because a lot of places in the area charge
— their boarding program is great and offered only to daycare customers. We feel extremely comfortable leaving her with the Ciao Bow Wow crew
— they offer grooming as well
Environment:
— the staff is friendly, they clearly enjoy their jobs and they truly love dogs
— the owner is fantastic and is very responsive
— they are small dog focused
— location is convenient and opens early enough and closes late enough for most
Facility:
— clean and inviting
— there is an outdoor area for the dogs as well
— they have a vet right next door to their location
Casey loves this place. When we walk over there every morning she knows exactly where she is going and couldn’t be more excited to get there. She comes home tired and well exercised.
We tried 3 other daycare providers in the brooklyn heights /​cobble hill /​boerum hill area but none of them really compare to Ciao Bow Wow.
We are very happy we found this place and I highly recommend it.

I just took our little pooch here for a grooming, and they were amazing. Our dog is skittish around new people, and was clearly nervous when I first brought her in. Previous groomers would just strap our terrified dog to a table and get down to business. But here at Ciao Bow Wow, the groomer, Sara, sat down and interacted with our dog for over half an hour, and didn’t start the grooming until she was sure our dog was totally comfortable with her. After the grooming, rather than keeping her in a crate until we arrived, she was allowed to play with the other dogs in the doggie day care section. Everything about this place is awesome, and you can tell that Sara has a special bond with every animal in her charge. I will definitely be going back.

Such a wonderful groomer and small dog daycare! Worth every cent! Much needed in the hood!