lululemon athletica

I’m a newer Lulu Lemon fan but do not have one near where I live so any chance I get to shop in a store I take it! This was one of the best experiences I’ve had. It’s a small store but they have a lot of merch, including men’s clothing. Every single person had helped me in a friendly, personal way. I just thought that was so neat. I can tell the difference between employees being genuine vs saying whatever they’re supposed to say. I just wanted to give all those girls a shoot out and to thank them for being so awesome.

The employees are super super helpful. They are very welcoming, and are happy to help you, despite the store being constantly rushed with costumers. It was my first time at the store and I was exchanging an item that was given to me for my birthday. Since I am somewhat short (5’4), Emma, an employee at Lulu, was very quick to tell me the store has complimentary hemming. She pinned my leggings for me and now I’m waiting 3 days until my leggings are ready! All the clothing is very good quality so you are getting a good bang for your buck. Emma, as well as the other employees, were able to let me leave with a smile on my face, making me happy with my (expensive) purchase!

I absolutely ADORE the lululemon skinny groove yoga pants! They typically sell for above $ 95+ but this particular store doesn’t always carry them so I buy them online whenever they go on sale for ~ $ 70. I get them hemmed here and the staff is always incredibly friendly and welcoming whenever I go in to shop around. I had a pair of pants that saw some brutal cotton pilling, and I went in to ask for suggestions on what to do. The girl at the counter told me to avoid washing the pants with other cotton clothing, don’t use fabric softener, and that Target sells these pilling extractors which work super well. My friend has also had a few items hemmed too short before, and the store has done a great job of living up to their full refund policy when they make a mistake. Great quality, I’m sure to be back soon for my third pair :)

As often as I made walking to Lulu on my lunch break a daily routine, I am surprised that I have not reviewed this location! I love the girls here… they are always conscious of my limited time and they always know exactly what I’m looking for!
Although the inventory here is limited in comparison to other stores, they still get the new releases and they ALWAYS have a good selection of markdowns!
By far, this is the BEST store because of their stellar customer service.

Been wanting a pair of these pants forever but never had the time or energy to go on and try on a pair. I went to try on some at the Pleasanton stone ridge location and was turned off by the snobby service. The hubby bought me a pair for Xmas and unfortunately wasn’t the right size or fit. With the limited return policy, I made the effort to go return it right away after Xmas at the SF Westfield location as we were in the area but did not want to bother with trying on pants & dealing with the long lines after Xmas.
I received store credit and while in Berkeley we ran across a lululemon store. I hate trying on clothes + it was a cold rainy day, but hubby talked me into it. So in I went, feeling fat and bloated from just having ate lunch, I began trying on some pants. The women that helped me was nice and patient. I ended up trying several dif styles and sizes and finally found a pair I felt comfortable in that fit really well. As you know, purchasing a pair is quite an investment so I wanted to make sure I really liked them. It just needed to be hemmed a bit. She got my measurement and took my info down, I went to the front and rung it up thinking I would have to pay extra for shipping but was pleasantly surprised. They told me it would take about 3 days and they were right! I also loved that they used FedEx and I was receiving email notifications updating me on when I would receive my package, including when it arrived. Great customer service is so hard to come by and I’m happy to say after 3 trips to 3 dif stores, I’ve finally found my first (and def not last) pair of lululemons!

Everyone here is super friendly! They were very helpful and told me that if I wanted something they didn’t have to let them know and we could order it in store with free shipping! All the pants were folded nearly unlike some other stores.

Great quality but can’t return or exchange without receipt. Common guys, welcome to the 21^st century!

I’ve been to numerous lululemon locations in the Bay Area, southern California, and Portland, and this store has some of the best customer service I’ve experienced and a great stock of favorites.
Before going online about merchandise checks, go into the store and check it out for yourself; websites aren’t very accurate about specific locations’ stock.
This particular location stocks some favorites year round, albeit it’s a pretty small space in comparison to others in SF.
The employees are always willing to go above and beyond to help you find the right fit and they aren’t just trying to get a sell. A lot of them are athletes in the studio and at Crossfit, so it’s nice to receive various perspectives and opinions.

I went to this store to make a size exchange. All the staff were very helpful, friendly and tried their best to help me figure out my size. Like this store!

Love this lulu location. A smaller store, but packed with the newest inventory and if you’re lucky, you can find some gems on sale. The staff is attentive, helpful and genuinely caring. Thanks again to Brooke and Ally for helping make my day!

Today I bought the mat… I look look look, but l don’t know. Thanks your service, for help me. Very good service, very nice for me.

I’ve been here a few times, and the customer service I’ve experienced has always been positive. The sales people in the dressing room area are very helpful and patient, answering all my questions to my satisfaction and finding different sizes and styles for me to try. The sales associates at the register are friendly efficient, and always make clear that exchanges need to be made within 2 weeks. On one occasion when I was there, they had a DJ playing music. This made the vibe of the store festive, although I think it was a bit loud for my daughter. Parking is kind of difficult to find — I usually try to park near the library nearby.

Warning: if you’re a woman of color, expect crappy service.
I did not appreciate being snubbed by the sales person today. I was clearly there, waiting patiently to pick up my altered pants. When she finally finished with the two women she was chatting with, she immediately turned her back and helped two other women who arrived AFTER me. I was visibly annoyed by the whole thing.
Note: Greeting me with meaningless compliments does not make up for the FACT that you snubbed me in the first place. Get it right, folks!
Normally, I’d let it go. However, this encounter was related to another rude incident before.
During my visit last week (to drop off the pants), I explained that they were older, but that someone at another store explained that I could still have the complimentary hemming. Hence, why I came in (Berkeley is closer to me than Gilroy). When I brought my marked pants to the front, the cashier felt she needed to announce how old the pants were (even after I pointed this out). Was this necessary?!
It makes me sad because this used to be my favorite Lulu store. Sorry kids, I won’t be coming back:/

I just wanted to say that the Lululemon in Berkeley is by far the friendliest and best Lululemon I have gone to.
I went in with pants that were badly damaged and instead of just turning me away, replaced the pants, apologized and ordered them right there. Really makes you feel the Lululemon vision.

It has been about five years since I was at this branch of Lululemon Athletica in this part of the People’s Republic of Berkeley. And I cannot believe I did not review this place then. Cor! I remember how a tad bit confusing it was to move about in this location and a tad bit messy.
When I stopped by today before lunch with a friend, I could not believe it – the place underwent a major remodel – one that was very much needed in my opinion. Much more streamlined and easier to move about. There are more fitting rooms and they are in their own cul-​de-​sac.
One thing that really irks me a tad is that the sale items are mixed in with the regularly priced items – I miss that separation of sale items from the regularly priced items. Some of them sale items were easy to spot amongst the regularly priced merchandise. I was contemplating getting the tote on sale but decided against it as it was faux leather.
I did return with my friend after lunch. She was in the market for leggings. She wanted to check out the Lululemon pants. I informed her that many of the female student population at Cal wear yoga pants, particularly Lululemon ones. She is contemplating buying a pair. I hope she does when she is ready. They are so comfortable, speaking as someone who owns three pairs.
And as for myself, I saw a black skort = shirt + shorts with my name on it. For about the same price as the faux leather bag. Excellent for working out and/​or chilling out. There were other items for contemplation to own yet that will have to wait another time and if the budget will allow.
My friend and I had no problems dealing with the sales associates. They were professional, helpful, and kind as well as a pleasure to interact with in regards to information and questions about the merchandise at Lululemon. I enjoyed revisiting this Lululemon branch here in Berkeley. Totally digging the cool, new layout here.
SYOY! Ciao! Cheers!

I totally agree with the comments of some Unilocalers re the attitude of staff at the Lulu Berkeley store.
1. I have noticed that they leave the cashier area for a prolonged period of time and the assigned cashier do not bother to do a headcheck on the cashier area frequently while chatting with other staff or doing some work on the floor.
2. Some of the cashiers ignore the queing order for some reason. Even though I was the first in line already, the cashier was engaging first the person behind me asking if they were ready. Hmm. Could it be that the people behind me shared some similarities with the cashier in terms of features?
3. Not all sale items are marked correctly. Some are tagged; some are not. Sale items are not reflected on the online till/​cash register. We are talking of same style, same color tops.
a. When I tried to purchase one without the correct sale tag, the cashier attempted to pass it off as full price and when I said that it was marked down on the floor, she just arbitrarily took $ 8 off without checking the inventory on the floor which were clearly marked.
b. I told the staff that the sale price which was actually $ 13 off but she said that she can only give me the $ 8 off price.
c. The staff did not bother to check it herself or ask another staff to check for her on the floor. I think that this is poor customer service and perhaps laziness on the part of the staff.
d. I told her that I will not buy it anymore and instead I went to the rack myself to pull another shirt of the same color and style with the correct sale price tag and went in line again (!) and showed her the correct price.
e. Only then did the staff enter the correct sale price for the item that I wanted to purchase.
Yes, this Berkeley Lulu store needs to train their staff on customer service to ensure customer loyalty, retention, and satisfaction.

If you need these clothes then I think it can be worth it — the items I have purchased in the past are performing very well. My oldest item is a shirt that is over 3 years old.
The people who work here are always very nice, and helpful, whether I am buying for myself or a gift for my wife.
The location is thriving, this place just feels alive inside and out.

I came here after trying my friend’s «The Mat» and discovering it was great for my sweaty hands and feet. In my time at the store several employees greeted me but were not particularly helpful. I was looking at one of the lighter colored mats, but was concerned about staining from sweat (which I do profusely while practicing). One employee told me that it wouldn’t stain, and before I could ask any more questions, she rushed away. I flagged another employee who helpfully told me «all yoga mats stain» before also rushing away. Feeling not confident, but in love with the color, I purchased it anyway.
I took my brand new mat home to test it out. During my first downward dog my palms left yellow stains. I wiped the mat down with a vinegar/​water solution, which did not help much. Disappointed, I returned to the store a few days later and asked to exchange it for a darker color. The employee recognized me and said «I thought I told you all mats stain.» He was clearly annoyed, reminded me of their no return/​exchange policy, and grumbled that the return would have to marked as «damaged» when it wasn’t.
Overall it was a very unpleasant experience. Had the employees been more helpful, I would have purchased a darker color and would not have had to come back to exchange it. I’m paying $ 70 for a yoga mat, not to put up with your attitude.

Came here on a Monday, and the store wasn’t too busy. Was greeted by two workers at the store. I explored the store. It was a little small. I wasn’t asked if I needed any help by any of the store associates, which I expected being a first time shopper in the store. The women who greeting each other were chatting amongst themselves, which I don’t think is good customer service. I kept walking around and eventually found things I was looking for. The woman at the fitting room was very helpful and helped size me and grab other sizes for the clothing I picked out. The fitting room was very large and had many mirrors (also toys in a box)?
I tried on some of the yoga pants and they were non-​see through. They were nice but for $ 81 I want too sold on them. The fitting around the crotch/​butt area wasn’t right for me but at least you can get them tailored. I ended up buying sweat pants instead which were very pricey but I really liked them.
I definitely would not have stopped by this store/​purchased anything if I didn’t have a gift card. Maybe if i wasn’t on a student budget I would stop by here!

Great store! I became a fan of their clothing 2 years ago when I first started running again post a long term injury. Their clothing is flattering, performs well and makes a girl feel pretty. Who doesn’t want to feel pretty?
I usually go to the Walnut Creek store since I live in Walnut Creek but I’ll occasionally stop here when I’m in Berkeley. The staff here are warm and friendly and I’ve never felt that they were overbearing or pressuring me to buy stuff like some of the other reviewers have mentioned.
I kind of lost love for lululemon last year when their design team seemed to take a mental vacation and quality as well as design were lackluster and not worthy of my $$$. But in the last few months, I noticed that I’ve started to rekindle my romance with lulu. My favorite new items are their piqué will pant (so cozy and comfy) and dance studio jackets (so flattering!).
I’ve been to my share of lululemon stores and Walnut Creek and Berkeley remains my top 2 favorite stores for great selection and customer service.