Phoenix Motor Works

I was having problems starting my car last week so I had it towed to the local BMW dealership– big mistake. After not hearing from them all day, I called in the afternoon and they said someone could probably get to it the following week (!). So, I had the car towed to Phoenix and couldn’t have been happier.
They replaced the starter promptly, took care of some other items that were on my «to do» list, and always called me when they said they would. Oh, and they are very reasonably priced– I’m almost certain the dealer would have charged twice as much for all the work that was done. Michael and Blaise made everything super painless. Will bring my car back here again.

My Acura was having alternator trouble, so I stopped by Phoenix one afternoon last week. I chatted with Michael, and he gave me a great quote on the replacement — much better than the other shops I had called. I said it sounded great and left him the keys. He called me the next morning to tell me my car was ready to go. I went back, paid, and my car was waiting out front. It was perfectly simple and no-​nonsense, I couldn’t have been more pleased.
Phoenix is everything a neighborhood auto shop should be — friendly, reasonable, and fast. I highly recommend them.

It’s amazing how much I save here instead of taking our Mercedes to the dealership!
I told them I needed a 7:30 AM appointment (which is when they open) and they couldn’t be late as my wife has to be at work by 8:00 AM. I just knew they were going to screw it up because everyone always does. Did they? NOPE! Not only were they early, but they called later and gave me a price and told me what was needed. I arrived to pick up the car, they were nice, smiley, the price was still the price (which was ~$ 800 less then the dealer!). I paid and got out of there in less than 5 minutes. Absolutely astonished. GREAT JOB PHOENIX!

I’ve had quite a few problems with my 1999 Volvo in recent years. The latest problem was with the brakes, and I had to get my car towed to Phoenix. Even though it was dropped off after their open hours, I got a call at 8:00 sharp the next morning telling me they would start to assess the problems. They called me back again that afternoon and took less than a day to fix it. Unfortunately I was out of town and could not pick it up immediately, but they were more than happy to keep my car until I could get it this morning.
Great group of guys — extremely nice and helpful, get the job done quickly.

I went to Phoenix when a running light in my ’09 BMW 135i went out. BMW of Austin said it would be $ 140 – 180 to look at and fix. Phoenix did it for about $ 38 and they got it done super fast. I will always go to these guys first!

My car (that I never remember what it looks like) was being weird and making a funny noise.
I was told to take it here, and I did. (Thanks, Robert B)
A couple hours later, Michael from Phoenix called me up and said the (insert automotive terms here) were messed up.
He explains that these (more car talk) parts had collapsed and whatever and broken and needed to be replaced.
He was very thorough, explaining the (car words) repair, and was fair on the price.
Less than 24 hours later, my car (which is some kind of brand with doors and wheels) was ready!
I go pick up my (I know it’s like a tan color?) car, and drive off into the sunset.

Now that I have your attention, let me begin with my story. It was a dark and stormy night in Dallas TX. I had just left Whole Foods, where I just purchased some hummus before heading to yoga. I hopped into my Land Rover Discovery (yes, I am that guy), ready to meet my sweet Lenore. When suddenly there came a tapping. Like someone with a hammer, rapping, rapping. Smashing on the bonnet door. Bewildered, I panicked and began searching for a mechanic. I went to several shops, and got several different diagnosis as to my tapping. One said a new Tran $ 3000. Another said a flywheel $ 2300. But my sweet Lenore said «NO! Take it to Phoenix Motor Works”(lucky our real home is in the oasis that is Austin). I walked in and was greeted by a kind gentile white haired man named Michael., re3minded me of Obi-​Wan. He asked how he could help me and I told him what the other shops had told me. I saw the expression of disgust on his face as to how other mechanics bring shame on their garages with dishonest practices. He said «do not worry young Disco driver, we will solve the puzzle of the tapping» It was a leaky exhaust manifold fixed by the next morning. FOR $ 200.00. Not $ 3000.00 or $ 2300.00. But a mere $ 200. I actually had taken a loan out, waiting to pay for the repairs the other garages had told me. If you see gold chains and pinky rings, flashy attire, and slick hair remember that someone’s got to pay for their hair grease and its not going to be them. But at Phoenix Motor Works on West sixth street, you get an honest and timely job done right. So glad I didn’t pay for a new flux capacitor.

Great place! Fast, Friendly, and great knowledge!

After dealing with that weaselly dealership up North — I wanted a good, Austin kind of place to take my Volvo. Phoenix Motor Works is the place. They are friendly, they do not tell fibs, and they do not overcharge. Dealing with them has been a pleasant experience. Keep Austin HONEST by supporting honest businesses like this one.

I took my BMW 550i here to get a new battery. They replaced it that day (in just a few hours), picked me and dropped me off, and were half the price of the dealer and other shops in the area. Recommend!

My wife took our 530i BMW to this shop because it had overheated on her. Without really checking car out they informed me it needed a new motor and would cost around $ 6000. The car sat in our garage for about 9 months while we figured out what to do with. I decided to get a second opinion and found out the overflow container was cracked and a plug was leaking. I ordered the $ 45.00 part from BMW, installed it and problem fixed. It has not overheated or lost any anti freeze since. It runs perfect. I will never let these rip off’s anywhere near a vehicle of mine.

They have taken very good care of my Range Rover Sport and 911 Turbo. Great Knowledgeable people. 5 Stars!!!

Had a 911 Porsche who was going under buyers review. They told me the car had a coolant leak which I could of gotten a blind man to feel around and tell me the same thing. They had no idea what part was causing it, had no clue what it would cost to fix, and wouldn’t even do the job. Yet their sign says Porsche? Bullshit service I hope the buyer didn’t get charged because if he did he was ripped off. I wouldn’t recommend or allow these people to put grease on a bicycle chain.

I have a Volvo. It’s 10 years old. Things are starting to go south. I used to take my car to the dealer, but now that the warranty is expired, and I found that I can never get out of there for under $ 500, I had to find a new shop. I’ve been to this place too often in the past year, but it’s not their fault, my car is just old. I can say, however, they are awesome, and my car will get to grow a lot older because of this place. Super friendly staff, centrally located, they get the job done, they do it well, they communicate.
One warning: because they are popular, I usually don’t get my car back the same day. But that’s OK b/​c I never have an appointment and when they finally work on it, they seem to do the work fast, don’t think I’ve ever paid more than 1 hour of labor. Check ‘em out.

When I first discovered Phoenix Motorworks, I was thrilled. I am not a morning person, so I can’t be bothered to get someone to drive me to the boonies and then back downtown for work before, say, noon — so Phoenix’s super-​central location, the fact that they work on European cars (I have an old Saab) and their willingness to drive me to work and drop me off was all I needed to know to give them a try.
I’ve taken my car to them maybe 3 – 4 times for various repair services. The first time, I remember that it took them a day longer than they had projected. I was annoyed, but then they detailed my car to make up for it, and I was magically un-​annoyed. As it turned out, though, this problem was not the exception, but a trend — I routinely had to leave my car longer than expected on subsequent visits.
Then the last time I took my car to them, I actually needed a new clutch put in, and they mangled the job so badly I had to take it back to them no less then three times. It’s still not right (my parking brake is messed up), but I’ve given up on them for both this job and all other future jobs. They’ve lost my trust.
Maybe it’s because I have a Saab, which I know is relatively unusual. I know others who have European cars who have been going there for years and swear by them. But their inability to get my repairs done right the first time is sending me back to the boonies.