NeuroAustin Neurology Associates

Dr. Raymond is the rudest doctor I’ve ever met. I have been to see her several times with my father. Dr. Raymond is extremely rude to my father and argues with him when he explains his symptoms. I tried to stand up for my father and Dr. Raymond told me I had to either keep my mouth shut or leave. She said something along the lines of «This is my office. I can kick you out if I want.» I have seen maybe 20 doctors with my father in the last few years and I’ve never encountered anything remotely like Dr. Raymond’s behavior. The last time I went with him we were supposed to have an appointment with the PA (I even asked at the front desk if the appointment was with the PA and they said yes — the office staff is not stellar), but Dr. Raymond came in anyway. As soon as she saw me she said «Are you going to stay in here or do you want to leave?» in an incredibly rude tone. Way to start the appointment on a good note! She is so rude I almost wonder if something is wrong with her. Maybe she needs to see a neurologist herself. Normal people do not behave like that — especially if you want people to come back.
Hands down rudest Doctor I’ve ever met. I strongly recommend avoiding Dr. Raymond at all costs.

Horrible customer service. Let me just start off by saying that I really like Dr. Raymond and Ashley her PA. But the MA/​nursing staff is something to be desired. I’ve had issues in the past with prescriptions refills not being addressed and not ever being able to speak to a nurse to resolve the matter. Recently I was given a new prescription that I had a very bad allergic reaction to. After several days of trying to contact staff with no answer or call back I called the receptionist only to find out they were closed for the whole week for the holidays. She was very apologetic and told me she would have someone call me back that evening but no one ever did. That was over two weeks ago. This is unacceptable as a practice. I work for a doctors office and never would we blatantly ignore our patients. I will be looking for another neurologist.

I decided to attend a Doctor’s appointment with my mom after she received numerous test results and I hoped to help keep the process clear and organized for my mom. We expected Doctor Raymond to be there but the PA ran the appointment. I understood as we had 5 detailed tests to go over and it would not be cost effective for a doctor to explain the results. The PA was kind but disorganized and the appointment dragged on a a bit. I know my mom had some cognition issues so I was there to help and take notes. I tried to keep us on track and noticed after almost an hour the PA had not gone over the test we were most concerned about. I redirected the conversation to that test and the results were upsetting. I then had questions after she suggested a second seizure med for my mom who does not have seizures and it dragged on a bit more as she had to leave to ask the doctor about that. Soon after we wrapped up and got up to leave. Then the doctor came in as we were standing in doorway to leave and I smiled and said thanks for stopping by. She then went on to berate us for taking too much of the PA’s time. I sat there is shock as the PA was not managing the time and if she was over she could have moved through the test results faster. The doctor had previously told us to wait to get all results so the appointment would be most productive. We were absorbing upsetting news and I was truly in shock at Dr Raymond’s aggressive tone. I told her I was disappointed with how she was treating my mom and that her tone is upsetting both of us. I had displeasure in my voice but it was no way raised as I later verified with her staff member. Dr Raymond escalated the situation greatly and said we needed to leave instead of simply apologizing — a big no no — showing she has no training in customer relations. I just stood there quiet in disbelief trying to regroup. When I did not move immediately she threatened to escort me out– WHAT! I have no idea how she is in business. I later read other reviews online that said she was verbally abusive. I certainly felt abused and kept on replaying how I could have handled it better but some people are just toxic. I am so glad I was there for my mom as a witness to this abusive behavior. This is especially important as my mom has history of abuse and violent crime and sometimes blames herself. I understand the doctor has a business to run but have no idea how she achieved anything by berating my mother for her lack of understanding. I saw a hearing impaired person at check out and wondered if she was berated for not hearing. Do not send a family member here?

No one wants to get the diagnosis of Alzheimer’s. That’s what happened to a close friend of mine under their care. As I’ve attended each visit, I’ve been amazed by the compassion and professionalism of every staff member, from the front desk to the PA to the neurologist. Highly consistent. Highly proficient and knowledgeable. In general, doctors deal in the world of human suffering. NeuroAustin often deals with brains that aren’t working normally. This is a real challenge medically and socially. What I find striking is that they don’t talk down to someone whose mind is confused or slow. They show great respect and patience. They help their patients make healthy choices. No pressure. I am quite impressed with this team and their effectiveness.

Dr. Raymond is a wonderful doctor. I have been working with her for over a year. She always spends a lot of time with me in the room and goes over EVERYTHING. She is very thorough and the office staff is nice as well. I’m not sure why people are writing that people never answer the phones, I have never had a problem. If they don’t answer they always call back the same day. It seems that everyone here is truly concerned with my well being and I have never questioned any of Dr. Raymond’s findings or suggestions. She is also very easy to reach on weekends which I have had to do for numerous hospital stays and different symptoms. Great doctor!

An addendum to this horrid place – I can’t seem to get out of this nightmare with them. After 4 months, I’m still receiving co-​pay bills from the office (BILLS I HAVE PAID!!!) I’m really speechless at this point. This clinic brings administrative and medical incompetency to a scary new level.
One of the worst parts remains that I can’t even get in touch with anyone at the office to state my frustration and resolve the issue. THEY DON“T ANSWER THE PHONE. EVER. Perfect.
I just know now that the idiots are going to turn my paid bills over to a collection agency and I will have to deal with a whole other nightmare (over a $ 35 co-​pay that has been paid, paid PAID!).
Please don’t go to this place. It’s not fair this clinic should be able to go on and keep doing this to people while there are so many other wonderful clinics and physicians in this area.

I wanted to select one star, but I’m trying to give them the benefit of the doubt & not react in anger. For all I know, Dr. Raymond is an excellent doctor who’s helped hundreds. Unfortunately, my experience this morning left me feeling invalidated, dismissed, patronized, & angry.
I was referred to Dr. Raymond by my PCP/​Internist, following an MRI she ordered in December. Apparently something was seen on the MRI that she felt warranted further review by a neurologist. Ok. So, I called to set up an appointment & was told I would have to wait a month to get in. Meanwhile I did my part to fill out all of my paperwork & be sure that my relevant records were sent over. When I arrived this morning I was greeted by very pleasant staff. The front desk girl was friendly & helpful. The nurse who took me back was also friendly & quite thorough. Even the doctor was pleasant, but I felt as though my appointment was rushed through (she was running late) & my concerns & symptoms were easily dismissed. I wasn’t given enough time to even list all of my concerns. Instead she just rushed me through a series of questions about items I had checked off on her pre-​printed list, but did not allow me to elaborate or tell her about relevant issues that were NOT on the list.
In the end, I was told that she thinks I have migraines. Let me be clear… I did NOT go in complaining of headaches. Sure, I get headaches, but they’re not severe enough to warrant a trip to a neurologist & I’m pretty sure I would know if I was hit with a migraine. I’ve worked in the medical & mental health fields for over 15 years. I’ve seen migraines. I don’t have them! But this was her answer to my drastic changes in vision in the last year, my constant joint & muscle pain, my cognitive changes, my vertigo (which she didn’t even want to hear about), severe muscle cramping/​spasms in my legs, RLS, exhaustion, tremors, etc.
She did happen to notice my finger tips turning blue while I was there & asked me about it. I explained that it happens when I’m cold & she said, «That’s Raynauds! Does anyone in your family have an auto immune disease?» At which point I informed her that, yes, it is Raynaud’s. It was already diagnosed by my internist who referred me. It’s there in the records that she sent over. And, no, to the best of my knowledge no one has an auto immune disease, but I don’t know a lot about my family medical history… also, there in the records, as well as in the paperwork I filled out for her.
When I asked how her migraine diagnosis dealt with the pain & other symptoms I was there for she decided she should see me back for some test that will basically electrocute all of the nerves in my legs to determine if I have a spinal problem. I scheduled the appointment, but right now I’m not so sure I’ll keep it. I really dislike being treated as though I’m either over reacting or just trying to get attention.
Oh… she did also suggest I take Trazadone. Google that one, if you’re unfamiliar. There’s absolutely NO reason (short of her thinking I’m depressed or crazy) to suggest such a thing for any of the symptoms I was there seeking help with. She said because it might help with sleep. Let’s go back to square one… if I’m having problems with sleep, it’s because I’m in PAIN!

Dr. Raymond takes her time and really listens to you. She really cares.