Lowe’s

If I could go zero stars I would! I’ve tried to like this Lowes Location. Ive been here many times and each time the service gets worse and worse!!! This last time I even asked for the manager so I could share my thoughts on what is going on and they took so long to get out to see me, I had to leave! OMG! You cant even have a manager on the floor??? I rest my case.

I don’t really build stuff. I am also not very handy at fixing things. But sometimes I need something for the house, like a new hammer, or a ceiling fan. Lowe’s has these things. The place is clean enough. The Employees are friendly and helpful enough. I guess that’s all you really need out of a hardware store. It’s exciting stuff, I know.

I never write reviews unless it is really something that others may need to know. I am so frustrated with Lowe’s on Shoal Creek. First, be advised — never buy appliances at this store. They are lazy. They don’t care if there is a problem (my situation). After spending thousands on appliances, I finally realized that the Lowe’s appliance service staff prefers to stand around the appliance department socializing with each other, and that is how they roll. They will never get back to you if you need a response and have zero interest in helping customers, who seemingly are in their way. I’m done!

We came into the store with all of our appliances picked out and just needed to buy them and schedule delivery. It took over an hour and then on the delivery day the stove never came. No one from the appliance department called and told us why. We had to call over 20 times before we got someone to actually answer the phone in the appliance department. It’s insane! We have to wait an entire extra week for them to ship a new stove since the other one went missing.

I am sold, this is my default store now! Great service, great product selections, great price! All staffs are extremely friendly and helpful. Somehow I can always find things here I couldn’t find at Home Depot.

Worst experience of any hardware — home improvement store. Pro service desk staffed with untrained & inexperienced personnel. Has no clue how to enter an order into the system.
After many prompts and intercom calls to someone in store, the salesman finally got a quote for a play set/​gym. Then he said I needed to sign papers for install but he had to ask someone else how to print them. No show for over fifteen minutes. He had disappeared.
Finally I tracked down the MOD and was hoping that he will help me to close the order so that I can pay & get out of the store and go home to wait for installers to schedule.
MOD was so out of it, instead of resolving the issue he was apologizing he just came back from lunch ! Finally I told the man just forget it I was not going through the order, and left the store very disappointed for wasting almost an hour with a group of employees did not belong there.

I recently have had the worst experience of my life in a hardware store at lowes in central Austin at the shoal creek locations. My pressure washer broke on me today so I had warranty on it and returned it to the south lowes for a replacement. The only one they had was a return someone brought back. So I got it. Upon opening up the box the tip was missing for pressure washing. So i called the south and ask if I could bring it to the north store for return. They said that would be fine since that one was closer. Upon bring it back to the central store I was told I would have to buy a new one by a mid 20’s fat blonde lady working the customer service department. I took the one I was trying to return back and had to drive all the way to the south location to get the old tip. After 3 hours of my day waste I could finally use it. As a result I am no longer shopping at lowes. I talk to a co worker and he had the same problem at the store trying to return so hardware earlier this year. I am done with lowes for life. If you need to go to lowes go to the south location.

Two delayed shipments despite guaranteed delivery dates. When it finally came, only half of it was delivered. Had to follow up for the other half. Still waiting on last third of the order. No one apologized or did anything to make the situation better. Now have a hole in my back yard that remains until I get decking. No idea when that’ll be, three weeks later. NEVER AGAIN
Update. $ 1400 in composite decking delivered, but nearly all ruined with uneven stain, spills. Now another two weeks to get product. NEVER!!!

An extremely rude employee is the only person I was able to interface with when looking to purchase laminate flooring. Good luck finding anyone to help you at this place. I will never purchase anything at this or any other Lowes location ever again. If you’re looking for flooring go to The Tile Guy. Very friendly, helpful and knowlegeable staff. Plus it’s a local business and I got a better price than Lowes had anyway.

While I shop local hardware stoes when the project I’m doing allows as to price and time contraints, I give this huge chain store a solid mid rating for speed and convenience for me from work and from home. I used to be partial to their main competitor for the quick stops until that chain made some changes to the way they do business recently which are negative to what I need in a big box store.
I’m a DIY person for many of my home maintenance needs and the large selection of products for the home is a good thing. Another positive has almost always been a friendly and helpful staff at this store. The bad things — it’s a great place to get lost and they seldom have exactly what I need for a specific project, I guess I would say they are too generic at times. That makes sense for a massive store aimed at a wide target audience but it can be frustrating when you have a specific project where you need something yesterday.
I’ve made use of their delivery service to my house on both a large deck and a landscaping project and they were really good at getting what I ordered to me on time and accurately. Like I said … for a huge chain … not bad at all!

Likes: the diverse selection, the friendly people, the return policy. If it wasn’t for the return policy, this would be a 2 star review.
Dislikes: the fact that I’m forced to return items more frequently. The quality seems to be slipping.

I needed some sheet steel to repair my BBQ pit. I received very good customer service and even learned that stainless steel and screws were the best repair for my pit. Good shopping experience.

I have now been waiting on a washer to be delivered for three weeks. I purchased it online, and received a prompt saying I would be called 24 before my delivery. A week later, I was called at 9am on a Monday and informed they were 30 minutes from my apartment. I fly out of work to meet them. I end up waiting the whole day: they never show up. So we schedule it for Wednesday instead. On Wednesday: no show. So that is now 2 full days of work (totaling the cost of the washer in my wages) I’ve missed because of the terrible customer service.
I called to complain and was told I’d be called in a few days to schedule the delivery. Still no call.
They did the same thing to me a month ago when I bought my dryer. I waited all day to be told it was never put on the truck, even though I was told by the representative he was watching them put it on the truck.
I will never buy an appliance here again.

What is the deal with this place? I can’t put my finger on it, but it seems to be really unhappy employees. I was looking for a specific drill bit, and I asked the woman in the Lowes vest standing in the drill bit department, and she said, «Oh, I don’t know, I don’t work here.» My smartass response was, «Oh! I guess it was the Lowes vest and name tag that threw me off…» I guess she meant she didn’t work THERE, in that department, but still. The employees are always surly, they usually have almost what I need but not quite, and I always leave crabby. HD is more my type of place.

Recently my wife and I undertook some minor home repairs, and due to some unfortunate decisions that Home Depot has recently made, we’ve decided to give our business to Lowes.
They have a wide selection of products, helpful team members, and easy return policies, all of which make for a stress free shopping experience.
My only suggestion would be to get a larger selection of interior and exterior lighting, and a larget selection of house numbers as we had to go elsewhere for both.

Everytime I come into Lowe’s, I’m frustrated. They never have exactly what I’m looking for. Today was no different. I needed a specific fluorescent light bulb and decided to check at Lowe’s. No luck trying to figure out the hodgepodge of bulbs they had on display. The first lady is super-​helpful and says that they used to carry that size, but no longer do. Maybe not the answer I wanted to hear, but she’s polite and helpful. On to the next store, or so I thought.
Then her boss/​supervisor/​manager comes over and takes the bulb that I brought. He says «Made in Japan? Did you buy your light fixture in Japan?» I explain that we had done a kitchen remodel years ago and this was what’s used in the recessed lighting. Then he says, «Maybe it’s too high end for Lowe’s. You should try the Light Bulb Shop.»
My response, «That’s where I should’ve gone in the first place.»
While I’m not a hipster, attitude like this and a selection that doesn’t do much for me is a great reminder to buy local.

I love shopping at Lowe’s for all my home and gardening needs. Lowe’s offers great deals and are competitive with their competitors. They will match their competitors prices and give an additional 10% off. They also offer military discount to all active duty and veterans. You just need to show them a valid military/​veteran ID card. Their staff are always helpful and know the products that they sell here. They have craft shops on scheduled weekends for kids and parents to work together. This particular Lowes has a variety of ceiling fans compared to the other stores in the area. I was also able to get my safe at this location at the time I was looking to buy a safe. This store is definitely bigger than most of the Lowe’s stores in the area. I enjoy shopping here when I am looking for more of a variety in my home décor or design.
This one also has a hot dog stand out front which one of the things I like when I go shopping at hardware store. Call me weird but nothing like coming out a hardware store and smelling the hotdog stand out front.

After finally getting my windows inspected, I will no longer spend one dime at this store. I’ve had the worst customer service after dropping a pretty dime here.
Yeah, I’m not a happy camper. I went with them when I got new windows. They were very responses during the sale, but afterwords it was a completely different story. They changed the contractor the day before my windows got installed so when I called the contractor about it, he said he wasn’t my contact. After some panic, I was able to get ahold of lowe’s and was able to figure out who my contractor was. No one mention to me anything until I called.
The contractor came and did a great job, but I asked him when he would get the windows inspected. He said Lowe’s will handle it. Yeah, that wasn’t true. A month later and after several calls, they finally got the contractor to pull the permit only to realize that there was another permit pulled that needed to be closed. A month after that, I called them back to get the permit pulled. It took ANOTHER month to pull the permit and several more calls. Now, another month later (we are about 4 months after the windows were installed) and I can’t get them to schedule the inspection.
Every time I call someone they say they l’ll get right back to me. Yeah, more like you’ll get right back to me when I call and complain again about you not calling me. On top of that, the contractor and their Lowe’s people say contradictory information (you don’t need to be there… you need to be there).
The last time, I went in and they told me that i could schedule the inspection myself and deal with the contractor myself. Umm… didn’t I pay you to do that? I called the contractor directly and asked him when it would be done and he said sometime next week but there is no evidence of it. When I called lowe’s again, they said they would get back to me in three hours. Five hours later, I called and they had done nothing.
When I finally got an inspection, I got wrong information about when and what was required. I finally, after a few more days, got my windows inspected.

I came in here today to help my Mom pick out a refrigerator for a new rental she’s moving into and we had a pretty decent experience here. This is a fairly nice store, newer and well stocked as far as we could see.
They had several aisles off refrigerators to choose from — all along the scale from cheap to expensive. We easily found a model that was both within the price range and aesthetically pleasing and acceptable for my Mom — and went up to the section’s front desk to find someone to ring it up. We got relatively lucky here, as the guy was just finishing up with another set of customers and turned around to help us immediately. He wasn’t high pressure on the warranties which was nice, and we got the fridge at a really decent price. It was on sale for the model and color she wanted, then she got another 10% off plus free delivery. Yes, the sales pretty much covered the taxes, but there was still some discount in there left after that and a 3 year warranty plan.
After that, we were off to the check out lanes where the guy rang us up quick and easy and we were out the door after getting some quick questions answered. I’d shop here again, this was an easy and pleasant experience compared to some experiences I’ve had at other Lowe’s and other home improvement stores.

Wandering through the store, I’m sometimes inspired to buy something that I would not have thought of otherwise. For items that I need right away, such as light bulbs, this is the first place I usually go. That said, I don’t even bother coming here any more for advice of any sort. I have been consistently steered to more expensive items, and rarely have I found much expert knowledge about the items I need.
Most recently, I wanted to find out how to safely clean a natural stone shower. I asked multiple people on multiple trips to the store, and received different answers each time. I finally did the research myself on the internet and quickly found what I needed. I purchased the items on Amazon. I will always look on the internet to answer my questions in the future.