Firestone Complete Auto Care

Not recommended for oil change services. I was a consistent client until I checked under the hood, all the fluids were on the fill line, that means thst you need to fill them.
I went back to this shop and asked the manager to fill them up to the levels as I was used to on all the places that I have taken my car for service, to have these filled as required and they said that they dont do that because they dont want to mess up with a different fluid. Here is what it makes me think that I wont be back to this place since they dont know how to handle a fluid, imagine with brakes! No!
After he said that, I checked the receipt and I saw that the inspection points were marked as green. If it is on fill you have to mark it as red so the customers know that he needs to refill, not wait until something breaks and then this guy makes money of you.
I wouldnt have given them not even one star!
Not coming back.

I had my 98 Chevy Silverado 1500 towed in from the Northcross Firestone location because the 620 location had the appropriate diagnostics machine to diagnose why my truck was turning over but not staying started. After about two weeks of everyone being totally dumbfounded, it was finally discovered that my truck had a bad «passlock module». Well, there were none to be found in North America and we were waiting on GM to actually remanufacture the part (as they had stopped manufacturing them awhile back). They guys put up with me calling all the time and a part was finally located and installed. I brought my truck in on November 7^th and finally got it back at the very end of December. The guys worked hard to get me fixed and out of the shop. I’m just glad we found the part BEFORE the January 11^th production date from GM (which was originally December 16^th). Thanks Jordan, Joey, etc… I’ll be coming back to y’all in the future.

thanks Ed for taking care of my loved prius — my factory brand warranty had run out four days before (of course), but he helped so much — he gave service with a smile. Hard to find car people to trust.

Congrats to Steiner Ranch Firestone!!!
My tire light came on yesterday so I drove in to Steiner Ranch Firestone. I asked a young man to check all the tires… He came right out, and added air into the needed ties. Juan was very professional, and completed the task in a couple of minutes! And to top it off… This service is FREE… Shout out to this business!!!

I brought my car in the other day for a check of some sounds the car was making. Bret and Armando were extremely helpful, very knowledgeable and very respectful and courteous! They were very quick to have my car looked at and explained to me very clearly what the issues were with my vehicle. Excellent customer service is very hard to come by nowadays and these two gentlemen surely exceeded my expectations and should be recognized for their strong abilities in providing exemplary customer service!!!

Called in and made an appointment to get a lifetime alignment after replacing my front lower ball joints. Waited an hour in the waiting room while my car sat parked in the parking lot. After an hour, I asked if they were going to start working on my car soon and they said it might be a little while because they are busy and I should call and make an appointment for faster service. I informed him once again that I had made an appointment over the phone earlier that day and he said he would check on my car. About 2 minutes later, they pulled my car into the alignment bay. After about 15 minutes the employee came to show me the results of my alignment and said that they could not correct the positive camber on one side because it was an older vehicle and the body was out of shape from years of driving. He suggested I rotate my front tires every 2000 miles to compensate for the misalignment. The toe adjustment was corrected on both wheels, but the camber was the same on one side and ¹⁄₁₀^th of a percent on the other side. I went home and check the suspension for any suspect parts that could be causing my poor alignment and found nothing. Over the past 3 months, the car started pulling to the side more and the wheels started shaking. I thought if I replaced the top strut mounts with adjustable camber plates, then maybe I could get some more negative camber to correct the issue. As I was dismounting the lower strut mounts to install the new camber plates, I unbolted the lower strut mounts and decided to play with the adjustment to see if I could get it to fullest negative camber. I had marked my strut mounting bolts before doing the ball joints as to not affect the alignment and I noticed that they were both in the same position I had marked previously. I loosened both nuts and turned the camber bolt to see if I could get any more negative camber. The adjustment was all the way at the positive camber adjustment, so I adjusted it 180 degrees into the negative camber position. My car is no longer out of alignment, but one of the front tires is totally bald on one side and the rest of the tires are at about 70% tread. This is unacceptable that the camber wasn’t touched at all and that was the sole reason I brought the vehicle in initially. I feel it is also worth mentioning that the previous owner had a lifetime alignment done at a Firestone near San Antonio before and this was the same adjustment that I marked before I replaced the ball joints. He had new tires installed at the time of the alignment too, so I’m wondering if he had the same issue as me. I cannot say for sure, but is seems worth mentioning for this review. If I wanted such poor service, I would have done it lazily myself on my steep driveway with a scissor jack and the tire under the car in case it fell of the jack. That only took me 15 minutes and the car tracks almost perfect. I suspect it is not perfect because of the unevenly worn tire. Next time, I will just do alignments at home and make small adjustments as needed. Sound tedious, but it pales in comparison to sitting in a waiting room for two hours and getting charged over two hundred twelve dollars for a toe adjustment. I feel as if I got swindled.

Just got a set of (4) Firestone Destination LE2 Tires for my Chevy truck. I am happy! Carter mounted and installed the set in less than hour! Superior work and One of the smoothest rides ever in over 40 years of driving. Nice Look, Very Deep Tread, High quality, Fair Value with solid work from friendly staff. Steiner Ranch Firestone-​Earns my 5 Stars! Thanks Carter!

I’ve been a customer of Firestone for several years. I used to frequent their Oak Hill location. When Ed, the managing partner at that location, was moved to Steiner Ranch, I followed him. I have been impressed with his honesty and fairness, and have had very good experiences when purchasing tires for several of my vehicles, as well as repair work. I have always been treated fairly, and have confidence that I’m not being taken advantage of. Its nice to have an auto repair place you can take your vehicles to with confidence. The newer location in Steiner is nice… Now only if they would serve Starbucks coffee…

Excellent service and turn around time. Ed took great care of my Ford Flex. The tires were not in stock anywhere in Austin (apparently not a popular model tire). I had a flat/​destroyed tire and he found me a comparable tire. He also noticed I needed a second tire since one was almost near end-​of-​life. He helped me out on the price of these tires since I wasn’t planning on getting a flat or replacing the other tire in the near future.
Very courteous and professional staff all around. This was my fourth interaction with this location and all were positive, thus earning a solid Unilocal review

Ed and the boys are a great addition to Steiner Ranch. Highly recommend A+++.
I must admit, I was hesitant at first, having had a bad experience with a Firestone franchisee near our old home (heavy up sell, go in for an oil change and get pressured to replace every air filter in the car, wipers, alignment, etc), but the store in Steiner is a corporate owned store and is managed with a great deal of attentiveness to the customer. I have not been «upsold» and use them on all 4 of our family’s vehicles, ranging from a 1976 Jeep, which requires quite a bit of care from time to time, to new cars requiring only preventive maintenance. In all instances, pricing was known before the work was started and was very reasonable. Plus, there is free shuttle to/​from home (if living in Steiner). Convenience, price and quality — much needed in Steiner (the quality part, anyway, see my reviews on the restaurants our community offers for more on that…)

I’ve brought 2 different cars here on 3 separate occasions. Every time I’ve been here they’ve blown away my expectations in terms of price, quality, and repair time. The guys at the front desk and the mechanics are service oriented. I hope I never have another car problem, but when I do, I feel good knowing these guys are close to home.

It breaks my heart to give a Firestone location a 1 star review– I wish there was a little crook symbol instead of a star. I have lived in many different cities and always relied on them to be honest and courteous. Hopefully other Firestones in town are not like this one.
I have given this location two chances. The first problem I had was the overselling and condescending «little lady» attitude I received. Really? It’s 2014? Is this a Texas thing?
My first encounter was an oil change. Nothing out of the ordinary, just kind of rude.
BUT, the biggest problem was I took it in a few months later for my state inspection– my regular mechanic is only open M-​F and this was a Saturday. In their system they had me still as CA, even though I have TX plates and had gone there before. I could tell they immediately thought this was first state inspection. So, they took this opportunity to try and pull the wool over my eyes. They told me I needed $ 1000 in repairs to pass the inspection. I inquired why. They sold me BS. I informed them that the reason they were not passing me was not on the list of criteria for a car to pass. It is not. I did my homework. They just stared at me and told me they could give me a credit card to help pay for it but they would not pass it.
I left and went to my regular mechanic that Monday morning and guess what?! Yep, it passed. I also asked my mechanic if what Firestone said needed to be fixed actually needed to be fixed. Nope.
SHAME ON YOU FIRESTONE.

I do NOT recommend the Firestone in Steiner. We’ve been going there for oil changes but will not return. A few months ago they told my husband he needed a new battery. He took it back to the place he had purchased the battery a year before and nothing was wrong with it at all. Then I took my car for an oil change a few days ago and they tried to charge me close to $ 400 to replace the coolant housing, which I had replaced at the dealership a few months ago! I took it to the dealership and there’s nothing wrong with it! It makes me mad that car shops will lie to make money! Such a waste of my time driving all over town, getting a rental car while the dealership checks something that isn’t broken!!!

Love, love, love this new Firestone Center! My first experience was on this location’s third day of business. It had all of the best parts of a new business and all of the best parts of a well-​established business. The facilities were clean and bright, and the staff and mechanics are all professional and highly experienced. They gave me a ride home so that I didn’t have to wait while my car was being serviced, and gave me a return ride from my home when my car was complete.
In addition to regular maintenance, I’ve also had a check engine light issue investigated, and later called back with a question about it. Ed answered my questions quickly, knowledgeably and honestly. These folks have my business for the long haul!

I wanted a specific set of tires (Yokohama) for some new racing wheels I bought. I thought Firestone only sold Firestone, but I called anyway since they are in my neighborhood and spoke with a guy named Ed. Not only was he able to get the Yokohama tires there next day, but he also had the best price of anyone I called in town. Service was excellent and there was not a single smudge or scratch on my new wheels after installation. I highly recommend this place.

Boo: Ruined my rear tire running over a nail.
Boo: Realization of the cost of new tires.
Boo: Estimated time 45minutes to an hr (this is common)
Boo: No Wifi in the waiting area and the tease of DirectTv with zero fun channels to watch.
Yay: Put me in the market for new tires.
Yay: Ordered them from
at a great price and had them shipped to FireStone super fast delivery.
Yay: Less than $ 50 to get them mounted and balanced.
Yay: Friendly staff
Yay: Guy got the job done in 40m and I was happily on my way.
Yay: Clean waiting area with complimentary water, soda, & gatorade.
Yay: Since there is no wifi you can easily walk up to CoffeeBean or grab some froyo close by while you wait.

I came in with a flat tire. I had run over a steel post. The guy from pop a lock scared me about driving over 50 on my doughnut spare. I can’t drive 55 so I went to Firestone as it is in my hood. They did not have my tire but he told me he would check about getting it and call me back. I told him it would be a bit before I could be back as my kids have sport games the next two nights and I work away from home. He calls back while I am at the randalls and says they will get the tire tomorrow and if I want I can leave my wheel and they will put the tire on it. Wow a tire place that does not want to waste hours of my time. Excellent customer service. I have a list of tire places I dislike (Lambs, Discount tires) so this is a major find for me.