Lamb’s Tire & Automotive

A little apprehensive about taking my car in for 2 reasons. 1. Being a single woman, we’re sometimes told straight BS when it comes to servicing our vehicles. 2. Lamb’s prices are a little higher than the competition. Since they are so close to where I live and I had to go out of town the next day I said I’d just bite the bullet and take it there. They close at 6, and I knew I couldn’t get there until 5:20 and the services I needed would take a little over an hour, but Mike who I spoke with over the phone said no worries I’ll put you on for 5:20 and we’ll see you then. I get there and as I’m getting out of the car I’m greeted by a man who calls me by name. It was Mike! He was awesome, helpful and great personality! On top of my oil change and alignment, I thought I needed to get my brakes fixed. That would have been a nice chunk of change for them, but they were honest and said «ma’am good news, your brakes are fine» they showed me how much whatever I still had left and I won’t need then replaced for awhile. Mike, the manager Craig and one other guy whose name I didn’t catch were all kind, sweet and treated me more like a friend than a customer and weren’t trying to rush me out the door so they could get home. I’d been going to some other stank attitude place for years because they had better prices, but thanks to Mike Stangle (i hope I spelled it right), the manager Craig, the other nice guys and whoever actually got their hands dirty and did the work, a customer of the Lamb’s at Four Points I shall be. Thanks guys!

Last time I had my brakes serviced on my vehicle, I took it here. I also requested an oil change and tires rotated/​balanced. They notified me that I also needed u-​joints, so I had that done as well. When I picked it up, my vehicle was shaking really bad when I got up to 45 – 55 mph. I called them the next morning and they fixed it. A few weeks later, I wanted to top off my oil for a long drive, and my oil was bone dry. I called and asked them to check to see if the oil was actually changed or maybe overlooked because of the other repairs. They assured me it was (of course.) Now, 60,000 miles later and I am getting my brakes serviced at a different business. The mechanic asked who did them last because my front pads were on the wrong sides, the lines were connected improperly, and something else with the calipers. He said he’s surprised they even worked and has never seen anything like it. I decided after the other issues to never return, but now I feel inclined to share so others aren’t in the same boat.

I went in with my newborn and the team fit me in immediately and quickly found the issue with my tire. Friendly service team to work with. Recommend it!

KENNY JONES. Literally the only two words you need to know there. I was a complete stranger when I called him today, and he went WELL out of his way to provide me with outstanding service. If you want the long drawn out version… Enjoy below!
My fiancé and I are new to town and stopped by for an oil change, brakes, and state inspection.
First of all, Kenny answered the phone on a Saturday before the store was scheduled to be open, and started got everything ready for my car’s service.
After inspection of the vehicle the service guys found my water pump was leaking and there was an issue with my CV axle.
Kenny did everything he could, called all the parts guys in town, and quoted me a very fair price. Around $ 1,300 for the water pump, oil change, front and rear brakes, and the state inspection. Best of all, he said he could have the car back to me by 5. This all happened on a Saturday! A Saturday that I didn’t have any kind of appointment or anything. I just called the guy.
I was a little panicked with all the news about issues with my car, and totally forgot about my bumper to bumper warranty that I still had on the car. I called and let Kenny know I had the warranty. He wasn’t upset at all that all of his hard work on the phone running down parts would go to waste, instead he hooked me up with my local dealership.
All I can say is I’m going to going to him for all future service. He went well out his way for a complete stranger. You don’t see that much anymore. Make sure to ask for him, and try to not to give him to hard of a time!

I have been going to Lamb’s Tire on and off for the past 7 years, have had some bad experiences and some good. I was so happy this summer when I went back in to find Craig back in charge, he is very customer oriented and trustworthy. I know he is not trying to get me to pay for services that are not needed. Today, I went in with my coolant light on, my car is still covered under extended warranty, but he took the time to find out what was going on, and checked my car to make sure I would be safe to drive it to the dealers. That kind of customer service is invaluable and so much appreciated!

Bought tires from this location. I have had bad experiences in the past with other locations. I live in Pflugerville and decided to drive back over here due to the professionalism that Mr. Kenny Jones displayed. As long as he is there I will continue to return. He also help me with figuring out some other problems on my truck that will be under dealership recall list. Thank you Kenny for going above and beyond for me and my family.

I use Lambs very frequently and this particular Lambs has exceptional customer service. Anytime I need anything Kenny and Ken have honest feedback and are always delivering on time for me.

Long time customer. Service has been slipping over time. Today… bad service. Way off on time estimate and inconsiderate help. A once great place just got fired. Too bad, the people here used to be those I could trust and rely on.
Look elsewhere.

Kenny went above and beyond! Met me and jumped off my car so I could make it to their shop for a new battery. He didn’t try to up sell me, which I appreciate, just gave me estimates on issues I had. They did a great job on my tune up. I highly recommend looking him up at this location.

I had such an AMAZING experience at this location!!! Kenny Jones was the first person to greet me when I walked in. I was initially hesitant about my experience because I always feel like people are just trying to «sell» me things I don’t need because I am a woman and not very seasoned on automobiles. He did exactly the opposite. He let me know what I needed while also letting me know the things I could wait on. He was quick with the paperwork and extremely polite. My car was finished in just a few hours while SEVERAL services were being performed. In addition to me walking away a pleased customer I feel I also walked away having formed a friendship! Highly recommended by this HAPPY customer!

Ken and Kenny were great to work with. I’d made 1pm appt for oil change and inspection. They didn’t get to it at 1 but I would be ‘next’. While I waited I observed them helping a customer with a tire issue, not even theirs. They went out of their way even contacting another tire company to help. Yes, I was waiting to get placed in line but it was great to observe their sincerity to help that customer. Once my car got «in» about 1:30 all went timely. They took time to discuss issues with my car as well, even looking at brake pads I mentioned had squealed during last rain we had. All in all great service, I’ll be back!

The Dynamic DUO I have meet are the 2 Ken’s (one goes by Kenny Jones)!!! At the Four Points location Kenny JONES & Ken Polivka, These guys should be wearing capes! I have been there several times with urgent issues to me! But within a matter of minutes these two spring into action and knock out my worries and rescue me from my fears of being taken advantage of because they offer options and suggestions easy as you please. Always with a smile even when their own days may be going crazy around them.
I say this as someone who has been abused else where by unscrupulous so called repair professionals. In my 50 years I have never been treated with such genuineness and friendliness. As corny as it may sound, «like family». Seriously satisfied and a Loyal believer in these two guys and Lambs. No longer in fear of my aging auto because now I have a friend in the Auto REPAIR business. You ever have any problems, eh, I know a guy. Yeah, I know a couple good guys, they do good work. Forget about it!

Best place I’ve been. My car died in their parking lot and they had to keep it overnight, but were nice enough to offer me a ride home. They’re wonderful human beings. 5 stars for great service.

Had 1 flat tire, walked out with a bill for $ 500 due to upsales of «needed» repairs. I was also informed that my front wheels were severely out of alignment. At that point, I said no thanks and took my car to my regular mechanic Vineyard Bay Automotive. They checked my alignment for free and said all was within tolerance.

I just got back from here and I’m so glad I went here over discount tire. I’ve had a nail in my tire for some time. I’ve dropped into to discount tire in Lakeway 4 times now. Every time I’ve gone in its 1 – 2.5 hours wait. I’ll write a separate review for them. First I arrived around 930 got right in. Only waited 40 min and my tire was repaired! Not replaced like discount tire wanted to do. What really stood out to me more than anything, they came to me and asked what happened to my rear windshield wiper (it had come off) I explained that I tried to fix it myself but couldn’t get it back on, they just fixed it for me for nothing. So awesome to encounter great customer service. I will be back when my tires need replacing for sure. Thanks guys!

Super busy place. They don’t keep up with their word about timing. Ended up sitting for 3 hours in the waiting area and another 1 hour went into running errands nearby. I was being updated that it will take 30 to 45 more mins and next update will again be same. They are also a bit pricey when compared to local mechanic stores around. I don’t think i ‘ll be visiting them again.

These guys are fantastic, they really go the extra mile — or ten — to help you out.
About six months ago, I got the starter replaced on my very old and worn out Jeep. Then, about two months ago, the starter died again. I had it towed over, they replaced it for no charge whatsoever. About a week later, the starter died again, and again, they replaced it. Unbeknownst to any of us, there was a bad bit of wiring hidden somewhere in the system that kept frying the perfectly good starters they were putting in. In the course of figuring this out, they paid for tow trucks, replacement parts, diagnostics, experts, etc. I never paid one cent, because the original starter was still under warranty. At one point, they even came to my house! (I live in walking distance). The manager himself even offered to give me a ride to work if we couldn’t figure out the issue before I had to get back.
They must have lost a ton of money on me, but they kept trying and were genuinely concerned about getting it right and keeping me safe on the road. Even if it weren’t so conveniently located, they’d have one heck of a loyal customer in me because of this.
It’s not always about being able to zip in and out in a hurry. If you want people who will spend the time and effort to really run down the issue and will stand by their work no matter what, give these guys a call.

Update: The manager called and was very apologetic and explained in detail what happened and definitely made me feel better about the situation. I will definitely be visiting this location again.

I bought tires from Lamb’s a few months ago and that experience was fine enough. My issues comes to when I went back to get my free tire rotation that comes with purchasing new tires. I tried to schedule an appointment ahead of time but all I got was, «Tuesday morning is fine.» Nice and vague. I went in then on that Tuesday morning and found out there was an hour and a half wait. Seriously? Why even bother? A tire rotation takes like 5 minutes. The guy even said, «I know you had an appointment, but so does everyone else.» Wow, thanks a lot. I’m sure this is the service I’m getting because I’m not giving you any money today. Never mind the hundreds of dollars I gave you previously. Lamb’s has lost my business. I’ll pay someone else to rotate my tires and when I need new ones, I’ll go else where.

I’ve had two more good experiences at Lamb’s, so wanted to update my review. I’m truly surprised at some of the bad reviews I’ve read, as I’ve had good experiences here, and do trust them. About a month ago I thought I had a dead battery, took it to Lamb’s, they tested it, and said that the battery was good. They did not charge me anything for testing it.
Today I took my car in because the battery was truly dead, and not only did they replace it, but they also disposed of an old car battery that I took there that had been in my garage for awhile. No charge for disposing of it.
They also take you home if you need a ride.
Once again, service was prompt, friendly, and honest. I trust Lambs.