Roth Heating & Cooling

I have purchased and installed a new furnace ($ 3,789) along with a new thermostat ($ 225) by Roth Heating & Cooling Co. The installation was in spring time so I thought it was working properly then.
Now it’s winter and I started noticing some intermittent issue. I am not sure if it’s the furnace, thermostat, or the installation, the heat sometimes fails to come on. I would often feel the house is cold then check the thermostat, it’s set to 70 degree but the room temp is 68. To force the furnace to come on, I’d repeat 1) set the temp below the current temp (will make a click sound), 2) bring up the temp (will click again). 3) hope it’d kick the furnace on. As you can see this is quite annoying.
I called Roth Heating & Cooling assuming this is under warranty but they said I’d have to pay $ 79 for them to come out and diagnosis. They could not tell me it’d be covered by the warranty. Technician would have to decide. I asked the rep. in what case it would NOT? He sounded bothered by my question and could not give me an answer.
I made an appointment next week. I’ll see what they can do about this. I will update my review then. But for now, 2-​star is all I could give as my old furnace worked better and am regretting I should have fixed the furnace instead of buying a new one or could have bought something else. I also did not notice any difference in «efficiency» of this high efficient furnace they sold me.
*** UPDATE ***
Someone from Roth Heating & Cooling called me next day and apologized for the mis-​information. There is no charge to come out and diagnosis. On the following week, the technician came out and we both diagnosed together with Sensi thermostat tech support on the phone. That did not fix the issue. The very next day, the heat failed to come on again.
This time I called directly to Sensi. Their tech support walked me through to diagnose. After 50 min on the phone, we finally found the issue. The thermostat was not set up correctly for the furnace I have. It was set up for 1-​stage furnace instead of 2-​stage.
I am glad the issue was easily fixed but since both furnace and the thermostat were installed by Roth, they should have configured the thermostat correctly then. I’m adding one more star for the follow up but no more for the mis-​configuration at the installation time and the lack of knowledge about the product they sell and install.

Kory and all of the people at Roth are exceptional. They always respond immediately to our needs and Vance is especially courteous and professional. He went above and beyond on the latest service, replacing the memory chip in our downstairs unit which has failed due to a power surge. Vance made sure to get all of the settings back to the original install, which we greatly appreciated. We have been working with them for years and have had nothing but impeccable service.

We have been using Roth for about 8 or 9 years to service & maintain our gas furnace. This furnace was installed in 1994 & Roth has been helping us baby it along until we could afford a new unit. This was the year. Roth’s bid was slightly higher than the others (~$ 200) so we decided to go with them because of the quality service we have always received from them. The install went smoothly without a hitch. They worked with our schedule, completed on budget, finished early. They kept me informed of everything they were doing, discussing it with me & making sure I approved before they proceeded. I would recommend Roth to my friends.

We purchase a new home knowing the HVAC would soon need to be replaced. We just didn’t realize how soon. Of course, the A/​c went out on a 100 degree week. I scheduled an estimate and when he arrived, he replaced the capacitor and at least got us functioning. I shopped their bid and found them to be competitive with the best servicing contract. They are also one of the few companies that will give you referrals on duct cleaning. Oddly, others won’t touch it. New system installed and working beautifully. Minimally invasive and very tidy job. From Angela to the techs, everyone is professional and courteous. Extremely satisfied with this company.

Nope. Tried calling Costco and Roth was the vendor who called. Worked with #### over the phone and was quoted 6300.00 more or less for the install of our selected unit. Total. Of the 5 different bids this was the highest with a low of 15,000 and a high of 18,000. Our friends went through Costco for the exact same model and ducting total cost was 6800.00. Different company. They are price gougers and be aware or predatory sales tactics. Will recommend everyone steers clear of this company. Do not recommend.

I’m very pleased with the recent A/​C installation by Roth/​Eastman Heating and Cooling in my Lafayette home. From the initial consultation, pre-​installation measurements and engineering, to the efficient, quick and clean team of HVAC professionals who worked at my residence. I would highly recommended this company to any homeowner who wants to install or upgrade the heating and cooling systems in their home.
Kudos to Lyle for his guidance and spot on advice. To Matt who measured and designed a custom installation. And to Kody, Kevin, Jose, Jeff, Mike and the entire team who were on time, on budget and totally professional during the entire process.
The Goodman Earth Smart 10 year compressor and parts warranty is the best in the industry and will add to the comfort of my home for years to come.

When your A/​C goes out on a 100 degree weekend, you call everyone you can find in your contacts and on the internet, hoping anyone can come to your house. Roth responded promptly, and had a technician to the house in a few hours. He was friendly, courteous and showed up when promised. For the Sunday fee of $ 200, which I knew and was happy to pay, he diagnosed the issue with my home a/​c as needing a full compressor replace, but due to age of the unit, recommended a full replacement. The advice was to speak with the office on Monday for a quote on a replacement unit. The time frame for replacement was approximately 3 weeks, and a cost of $ 4 – 6000. I understand that it is the middle of summer and people want air conditioning installed, so wasn’t surprised.
As I had called a number of service providers in my attempt to get someone to my house, I took a call from someone I had used before, explained the situation and asked if he could give me a quote for an install and also do a «second opinion» on the diagnosis.
After a little time with the unit, he was able to repair it, and indicated that at its age, a replacement would be in the near future, but wasn’t imminent. He was surprised that the Roth tech didn’t find a way to test the compressor, to determine it was in fact working fine.
Now, like I said, I had no issue paying a premium to have a tech come to my house on a Sunday. But I do have a problem having to pay a second tech to actually fix it. When I conveyed this to Roth, they offered to make it right. They assured me that my A/​C would indeed fail soon, and when it did, I could have my $ 200 back in the form of a credit on a purchase of a new unit. Time will tell.
Thanks Roth, but no thanks.

We recently purchased an older home that did not have a heat pump. After researching and getting several bids we selected Roth Heating and Cooling and their private label Earth Smart system. Their pricing was about the same as other companies we looked at, but their warranty was much better and they had a good reputation in the local area. Their installation crew (Sam Livesay, Miguel and Justin Haworth) were on time, extremely professional and very easy to work with, answering all of our questions and taking time to show us how to use everything on the new system. They took their time, did an excellent job covering up all the wires and pipes on the outside of the house to make it look nice, and cleaned up everything after they were done. The house is nice and evenly cooled now and we look forward to having lower electric bills all year round. Highly recommend this company.

All the guys from Roth are great. We had heating, air conditioning, plumbing and water heater work all over a few days. Always professional, aways polite. Cody was very friendly and knowledgeable. A class act company overall!

Professionalism at its best. Chris Alexis was respectful of our home, he and his crew worked diligently to complete the project according to the preset schedule. And it was finished on time with no incident. Excellent service and representation of Roth!

3 Cheers for Nick M. Our a/​c went out on Friday – the first 90 degree weekend
of summer. Nick arrived in good time – especially since we had 3 people in front of us. He quickly determined the problem (blown fuse) and had us up and running in no time. The only thing worse than no a/​c is a/​c that doesn’t work! Thanks to Roth Heating and Cooling and Nick, we are now back in business. We will definitely call them again.

I’ve used Roth several times over the years and have found them to be fair and knowledgeable. Its usually something real simple. This week their guy came out to look at my pool heater that was broken, he found the problem, a lead in the heat exchanger, let me know they don’t sell pool heaters but showed me the lead and said the unit needs to be replaced. Anyway, he didn’t charge me anything for the visit. He could have spent a lot of time billing me, but instead, did the right thing. I will definitely us them again.

Very happy with our recent a/​c installation experience with Roth! From start to finish, the process was quick and well-​managed. On the day of installation, the crew was on-​time, professional, and efficient. The lead crewman was very communicative, polite, and answered my questions throughout the day. Overall, we are very pleased with our decision to use Roth and would certainly recommend them to others looking for similar services.

Couldn’t have been happier with on time on budget job complete by the Roth crew! Great product they installed and from what I can see, they look to have done everything without cutting corners on their craft.
They also left my house cleaner than when they arrived.

Roth really came to our rescue after the refrigerator jammed up — stayed after hours.

Over 10 Years of Outstanding Service
Roth Heating has taken care of our heat pump and furnace on a maintenance plan for over 10 years. They call us every spring and fall to schedule the servicing, making it hassle-​free. My 90 year old father was living with us when the furnace broke down and the technician loaned us a heater, from his own house (!), for a day while the parts came in. When the 28 yr old heat pump finally needed replacing, they did the job quickly and professionally, without a problem. We moved recently and when the Roth’s technician inspected our new furnace, he recommended changing the style of air filter — and saved us significant money in our heating bill. Over the years, everyone at Roth has treated us well and professionally. We will never use anyone else.

Roth Heating did the initial install of the HVAC in a small commercial building I have in McMinnville. The system would not work. Eventually it was decided that we needed to change the operating system. Roth obtained the replacement operating system for ‘free’ but then charged me to install it. The system still didn’t work. After spending 10s of thousands of dollars I had to replace virtually the entire system. I fired Roth. Wish I’d know of Unilocal before I started since it seems All of their commercial reviews are negative. :(

I should have read the reviews before we had our heat pump put in! Their representative Lyle was so nice and he sold us on his company. It was after Lyle that things just went down hill. The unit itself is fine. Their customer service really needs improving… the communication was NOT good. Jon came out to our house and was a nice guy but missed the fact that we needed a plug put in for the pump that pumps the condensation outside. Our last unit never needed one so we didn’t know that would be needed. That was a cost we were not expecting and never told about until the unit was installed. NOT OK. It was frustrating. The plug that was put in was run on top of the wall all the way around to the furnace… doesn’t look the best so that would have been nice to know too. Communication is a huge factor in customer service… their company doesn’t do this well at all.
They have been running promotions through Costco… I really think that it just put them over the edge. They were too busy and didn’t have enough people to do the work…
Would not use them again.

The poor customer service on the back end was a disappointment. Reception was wonderful, Rita was such a pleasure to speak with and book my appointment though. Therefore I was expecting the rest of my experience to be the same.
I was told our appointment would be in the morning so my husband put his entire morning/​work day on hold waiting for a service tech to stop by. We received a call around 11:15 saying the tech was running late but will be there shortly. By 1p still no tech so I called and spoke with a gentleman who really didn’t care, all he could do is offer was an insincere «sorry.» We were referred to Roth by my Mother in Law and parents, plus we were looking to use Roth for our rentals. Anyway, they lost my personal business, rental business and my entire families business. When my husband called to explain why we are cancelling the gentleman I spoke with didn’t want to speak with him and the receptionist didn’t care to hear the professional feedback and gladly cancelled our appointment. My husband and I are HUGE customer service advocates since we run our business that way and expect the same.

We just had «the works» done to our 1922 craftsman house. Garth Hepler was first to come to our house and work up a bid. His knowledge of older houses and how to properly update the system was comforting and accurate. He talked through all the options and helped us create a heating system that fit our needs.
It took three days to remove the old oil furnace and duct work and install a whole new gas furnace, gas line, duct work, supply and return vents… in other words, «The Works!» The crew was led by Kenny E., assisted by Chad A. and Jesse L., who did a fantastic job! Weaving the duct-​work through an old basement like ours was not easy, but it looks so nice now! Every register was a custom fit, which they did such a nice job adapting to the old registers. They showed up right on time every day and were kind and courteous of our house and dog.
Here was the kicker: At the end of day three, the time came to fire up the new system. With a small glitch in the system, a technician was called to figure out the problem. At this point, we had dinner plans that we couldn’t cancel on. The crew left except Kenny, who told me he wanted to stay until the technician arrived and the job was completed. It was a Friday night and Kenny stayed till almost 8pm… keep in mind, he hadn’t left our house since he had arrived at 8am that morning. He ended up locking up the house and texting my cell phone (by our request) when he had finished. Truly above and beyond work displayed by Kenny and his crew!
Our house is warm and cozy and we love the end product. We couldn’t be more happy with the work that was done. Every person along the way, from the people answering the phone at the office to the follow-​up technician, was professional and helpful. We could not be happier with the quality of work and character of people this company employs.