The Oaks of Briarcliff

The worst apartments our a/​c had been messed up for like 3 weeks now nobody has been out to service it at all. Our sink in the kitchen is messed and my bathroom tube is stopped up.

If you can at all help it, do not move here. If you’re a current resident, be careful. There’s new property management and they are supposedly going to do all of these improvements and renovations. They’ve started valet trash – okay, that’s nice, and according to their property management website they’re going to do some renovations inside, but it’s highly likely any improvements will be at the unnecessary expense of the residents in my opinion. I paid this month’s rent on time by check and they stated they never received my check. I’m not sure how the check just disappears, but okay I’ll give them the benefit of the doubt here. The check is essentially lost, yet I am being required to pay a late fee. Pardon my confusion, but how is it that I have to pay a late fee for a check that the property lost (but won’t admit they lost)? Saying you «never received the check» is not sufficient enough reason to stick me with a late fee, in my opinion. You can’t just decide you don’t believe someone and make them pay extra. That is poor customer service. In my year living here I have been late on the rent one time, which I have no problem admitting because the rent plus late fee were paid IN FULL by the requested date. There was one other incident where they attempted to make me pay a late fee because someone in the leasing office credited my check to another resident’s account. That late fee was waived of course because it was made in error, but they never updated the record to reflect that! So now it looks like I’ve paid my rent late twice – very poor «record keeping.» In all of this, what is most disturbing is that no one – from the assistant property manager to the property management company – understands the concept of good customer service. The company is backing the property management in their justification of this RIDICULOUS fee! So I wouldn’t count on having them support you if you ever had a complaint. This company is clearly very hungry for $ 100, so much so that they care very little about retention of their residents and think «I don’t know what to tell you, you still have to pay the late fee» is a good explanation for bogus management. My best advice to anyone considering this property is to look elsewhere, and if you must rent here don’t pay with a check, only a money order because your word means nothing to these people. The customer can’t be right.
This is just one of the million issues I’ve had since living here and I wish I had an hour to run through the list. In short, maintenance is slow, the roaches are everywhere, stray animals roam the property, it’s poorly insulated, and the entire property needs an update. Just stay away if you can

This apartment complex is run by a bunch or idiots! I gave them the $ 60 app fee to process my app and wanted the $ 527 1 bedroom that was advertised on Craigslist, but when they approved my app a day later and I went to sign the lease greg and Jennifer, so called managers of this sorry place, told me that the price for the apt had changed overnight to $ 585! Stay away from this place that are all about cheating folks that are lower income and do not know how to talk to people.