Costco Optical

Maybe I was lucky but I went to get progressive lens glasses with my own prescription. Julia told me I was served up in immediately as I had just missed a flock of customers. July a helped me pick out a pair of Fendi frame and a Furla frame. Told her I’d like to have them before my upcoming trip, and I got one pair in a week and the other polarized sunglasses in two more days. Very pleased with how they turned out. People, its Costco, so expect a wait.

In the past, I have not experienced such bad customer service! This time around I have. The manager told me that my glasses would be ready in a week. So I called a week later to see if my glasses are ready and guess what they are not! They called the lab and everything to see when it would be ready and the lab told them another 2 – 3 days. So I was like okay cool and believed them. So I went in to Costco to see if my glasses are ready and guess what again, it is not ready because the lab broke my glasses and had to restart them. At this point, it is getting really ridiculous and stupid that I have to wait this long to get my glasses. So they told me straight to my face and to my mom’s face that it would be ready today (April 24, 2015, Friday). So I called and they told me once again it is not ready and that it would be ready by next week if everything goes well at the lab. At the point, I am really pissed and mad and totally over Costco Optical. I will NEVER EVER use them again for my next glasses. Take your business somewhere cause they will play mind games with you and lie to you straight in the face. Very unprofessional and extremely rude staff!

The reason why I am giving them 1 star is not because of their customer service but for the reason that everyone goes there for. To be able to see clearly with their new glasses. So I bought 2 large frame glasses just to try a different look. One of them was for sunglasses and the other just regular wear. So I first got my regular glasses like a week later. I get there and I notice that I can only see clearly in a small part of my glasses. It was blurry and reddish color when I looked up and when I looked down I saw perfectly clear. The staff kept telling me that you will only see clearly on certain parts of the eye glasses because its suck a wide frame, which I have never had that happen to me before. I even asked the girl that was helping me out if she saw blurry when she saw up down left or right and of course she said no, which is the way glasses are suppose to be.
After like an hour there the optical personal concluded that the focal point was off. So they measured it again and sent them back to be fixed.
I then came back to pick up my sunglasses and guess what? The exact thing with them. I was really irritated by now. I have never had suck poor quality glasses being made ever!!!
I told them that I was not satisfied with the quality of the lenses and they just gave me a paper to fill out and gave me all of my money back.
One more thing, as I was waiting to receive my refund I also heard another one of their customers complain about the exact same thing that I noticed with my glasses and the ladies glasses were not even large. That made me realize that its not just me that is experiencing the poor quality in the lenses they get for their customers.

I gave one of my personal frames for them to work on and the guy didn’t even look at the check list that said they aren’t suppose to accept frames with jewels on. He told me that I would be notified if they rejected the frame after 2 – 3 days. I got a call 2 weeks later telling me it was done. When I arrived, they told me my glasses were rejected. It took 2 weeks for me to find out. Before I handed them my glasses, the frames had limestones on the front of the glasses, and now it comes back with a bunch of missing limestones. They’re telling me that the lab didn’t touch it when I clearly examined the glasses beforehand and it wasn’t missing any. They blamed it on the frames and said it was old and the limestones had been missing for a long time, claiming they didn’t even touch it. I’m not blind, I examined it closely before I handed it to them and it wasn’t missing any. Now I’m stuck with a ruined expensive frame. A big F U to this place. You ruined my frame!
Upon further inspection, there were some nail polish marks on the frames before. Now all of it is gone and the frame looks polished and clean. It just magically disappeared along with some of the limestones on the frames right PHANA? someone from the lab is lying.

Dr. Christina Wong, Optometrist, is EXTREMELY professional. I just want to commend her on her really great service. I’ll be a repeat customer!

I had a fantastic experience here and am not sure why the bad reviews below. This is my experience with both the optometrist’s office, and the Costco optical outside.
I called a week in advance and made an appointment to get an eye/​contact lens exam. I was scheduled to come in five days later. There were plenty of options for me to pick my appointments (morning, afternoon, evening) and I was treated very nicely and professionally on the phone.
I arrived to my appointment about 15 minutes early and was greeted immediately. I filled out necessary paperwork as it was my first time coming here. I was seen soon after by Dr. Cary Tseng who was extremely nice, professional, and very well mannered. He was attentive and made me feel welcomed, and explained everything to me (different contacts solutions to use, different lenses available, what I was comfortable wearing, what the pictures of my eyeballs meant, etcetera etcetera…). After I was done, I paid a total of $ 109 (after taxes) for my contacts lens exam which also included a regular eye exam, a retinal photo exam, got a pair of contact lens to wear for the month, and contacts solution. My experience with Dr. Cary Tseng’s office was absolutely wonderful!
I did see a sign clearly indicating the price of everything:
Eye exams $ 54
Soft contact lens exam $ 89 (however if you decide to get this, it also includes eye exam)
Astigmatism contact lens exam $ 99
Bifocal/​mono fitting $ 30
follow up office visits $ 29
Dilation/​Retinal Photos ($ 35 both) $ 20 each
Red eye/​medical visits $ 59
After my optometry visit, I went outside to the Costco Optical counter and was greeted warmly by a lovely lady (forgot her name). Since I was just coming out of my appointment, I didn’t need to grab a #. She reviewed my prescription and went over price points, packages, etc. with me. I went ahead with my usual Biofinity lens and she explained the rebates/​deals that were available to me ($ 50 rebate!) for my lens.
I was done and left extremely satisfied! My whole visit including both offices was about 45 minutes. If you’re strapped for cash, a struggling student/​young professional looking to save money, you should def make an appointment here!
How to contact the Optical Department by phone:
Call Costco Alhambra at: (626) 289‑7164
Then Press 5 for other departments,
Then Press 1 for Optical
Then Press 2
Your phone call should then be going to the Optical Desk.

Awful! Be prepared to wait for total inefficiency! Mind blowing frustration! Next time, I am going elsewhere and paying a little more

Good service when they help you, crappy wait time because they’re so slow. My ticket is # 27, they’re only on customer #18. if you plan to do something simple like pick up your glasses, make sure you give these employees an hour — like how I wasted last week and how I’m about to waste today.

Ok i’m not sure whether this Unilocal page is for the actual Costco optical that sells eyewear, or the small office next to it where you actually get an eye exam from an optometrist. But both are great if you can get over the constant hoard of peoples trying to get cheap eyecare.
I went to pick up some new glasses from the optical center– the selection they have is great. I paid about $ 163 total for a new pair that was labeled around 80 bucks so for the actual prescription lenses and extra add-​ons, it came to about $ 163. I wish they were cheaper but they were really cute glasses that i’ve never seen anywhere else. I look freaking terrible with glasses but i was so excited to find a nice pair i really liked! Also the employee who helped me with my purchase was awesome– Jennifer! Very professional and friendly.

Eye exams are only $ 49! Cheaper than walmart $ 58, and other asian places $ 50-​$ 68. Dr. Lin was super friendly and great about answering all my questions. The line was very short when I went. I only came for the eye exam, cuz there wasn’t much selection in Frames. I prefer going elsewhere for those ^_​_​^

Prizes are lower than most places.
Good selection.
Discounts for kids.
All three times I’ve ordered I’ve received my glasses in a one week. This alone is the reason for which I will always shop here.