The Ritz-Carlton, Hong Kong

Ritz Carlton Hong Kong is THE BEST hotel I have ever stayed in. Pure luxury and elegance.
Everything from the décor, staff, service, food and the view… Unbeatable! Whoever is in charge of management is doing a fantastic job.
Derrick (or Herrick? I am bad with names!) was on top of his game. From escorting me to my suite, to planning my dinner reservations, to presenting me with non-​stop recommendations… He did it all! He went above and beyond in making sure my stay was memorable and money well spent.
All of the staff are extremely attentive and personable — from the doorman, front desk, house keeping, servers, managers — all are well trained and very professional.
They also have two amazing Michelin star restaurants in the building — Tin Lung Heen and Tosca. I highly recommend Tosca over TLH
Last but not least — Don’t forget to check out Ozone bar at the roof top… It’s only one of the best and highest roof top bar in the world!
10 000% highly recommended to anyone willing to spend that extra $ for extra comfort!

Just finished high tea and the service was horrible, despite paying over hkd 700

In a word: Wow!
I’ve been lucky enough to stay at some fine hotels, and this was not the first Ritz-​Carlton I’d had the opportunity to stay at, but this hotel is truly in a class of its’ own.
Physically, it is a visually stunning and awe-​inspiring place to stay. There is a surreal element to staying in a hotel so high, which gives the stay a special feeling. When the «lobby» button in the elevator brings you to the 103^rd floor, it’s safe to say you are in a special place!
My experience with the RC, HK could not have gone more smoothly or been more enjoyable, from booking through arriving home.
I was visiting a friend in Taipei for about two weeks, and decided that on the way home I would extend my layover in HK and leave the airport, both so I could say that I’d «been» there and to break up the trip home a bit, before boarding a nonstop 15.5-hour flight back to Boston. Shortly after booking, I received an email from the hotel welcoming me and offering me information regarding hotel policy, check out times, airport transfers, etc. I responded, requesting a room on the highest possible floor, an airport pickup, as well as a reservation at one of the hotel’s several restaurants for the evening I would be there (with a window seat, if possible!). The staff responded quickly, and confirmed my reservation at Tin Lung Heen, their Chinese restaurant on the 102^nd floor, as well as roundtrip airport transfers in a Mercedes S-​Class (a Tesla Model S and Rolls Royce are also available).
I received an email the day before arriving in HK, with detailed instructions on where to exit the customs baggage area to meet the hotel representatives. I had no trouble finding them, and was warmly greeted and escorted to the limo waiting area. The greeter not only took one of my bags, but advised that if I needed to use the restroom, I should do it because it is at least 35 minutes to the hotel. That’s service!
The car was waiting for me as soon as I arrived, although it had just circled past as we stepped to the curb, so I had to wait an entire 30 seconds before seeing it again. I was given one of many apologies for things that normally wouldn’t have even registered with me as something worthy of complaint! The car was an immaculately clean Mercedes S-​class, with comfortable and reclining rear seats as well as bottled water and candy– as well as WiFi.
Although the car transfer isn’t exactly inexpensive, I’d say it’s worth considering– It’s much better than a taxi!
I was driven up to the arrival lobby, on the 9^th floor, where I was met by Camiel– from The Netherlands, studying hospitality management, and getting some experience at the RC. He was very warm and friendly, greeting me by name. He escorted me to my room on the 115^th floor, where check-​in was done. He had initially been given the keys to the wrong room which resulted in us having to go back to the lobby, for which he apologized profusely (although it wasn’t a problem at all, and was resolved within a minute or two). After in-​room check in, Camiel explained to me the benefits of the Ritz Carlton Club access that came with my room. I had a dinner reservation at 8 PM at Tin Lung Heen, so I changed and freshened up in the beautiful bathroom. I went down to the lobby and took the escalator down to the restaurant, on 102, where the hostess informed me there would be about a ten minute wait for the window table I’d requested. She also offered to seat me elsewhere immediately. I opted to wait, since traveling alone meant the view would help keep me occupied. I was escorted to a very comfortable window seat in the bar area, and they offered me a free cocktail to apologize! I ended up spending about 15 minutes enjoying the view from the bar before I was shown to the table. The menu was explained very thoroughly, and all members of the waitstaff were happy to help in any way they could. After being seated, I needed to use the restroom so I asked where it was. I was escorted to the door of the restroom, and escorted back to my seat as well. Since I was dining alone, they brought me a few magazines to read. A small gesture, but thoughtful! The food was incredible, and I ate more than I should have. After dinner, I decided to check out the club lounge. I had a glass of wine sitting by the window, and Camiel appeared and said hello. I next decided to check out the Ozone bar, on the 118^th floor– the highest bar in the world. I had a quick, strong margarita (they were closing) and headed back to the room.
The next day, I used the convenient mobile checkout and spent the afternoon in the club lounge, snacking and reading while waiting to leave for the airport. The clouds finally started clearing, and sitting by the window looking at the busy city of Hong Kong 116 floors below is an experience I will never forget. Before I knew it, it was time to head to the airport to board my 15 ½ hour flight back to Boston. I know I will return to HK, and I know exactly where I will stay!

Such a beautiful hotel! It is literally so high up you get the best view. Great service and nice rooms. There is also a giant mall connected to the bottom of the hotel and transportation options. Convenient and a great place to stay :)

One of the nicest hotels I’ve ever stayed at. It’s very convenient for shopping since it’s connected to Elements. They also have a market inside of Elements called Three Sixty, the best. The atmosphere of the hotel is very Modern. Kind of a New York feel. The hotel is located right in front of Victoria Harbour. Which means the view from the rooms are spectacular. The breakfast/​brunch was amazing. Dining on the 100^th floor is breathtaking. 365 degree views of Hong Kong. Also, Ritz HK has built the highest pool in the world. You feel like you’re swimming in the sky, literally. The only only downfall of this place is you need to take 2 separate elevators to get to your room. The first elevator takes you from level 1 to 102. Then you exit and walk through the lobby to take another set of elevators to your room. And… You need to constantly have your room key to access the elevators and spa/​pool facilities. Super inconvenient. Who carries their key to the pool area and then needs to take it out to transition to the gym? When it’s like steps away lol… But overall 5 stars. Super luxurious. Oh and I had a fashion emergency and needed super glue. I called room service on a whim and they had it!!! Thank God lollll. Will def return!

You can not get a better view from a city (from a building), than from the top floors of the Ritz-​Carlton, Hong Kong. This hotel exudes luxury. The staff is so attentive, thoughtful, and caring. They take their time, and go above and beyond for every guest. The rooms have amazing city and harbor views. If this hotel doesn’t make you fall in love with Hong Kong, you might be a lost cause. I have stayed at a lot of hotels and this one is at the top of my list. I was here around my ninth anniversary, and waiting in my room when I arrived was an anniversary cake, and the tube was filled with hot water and rose petals. It was such a lovely touch. I also had my best massage here (and if you read my reviews, you know I am a spa junkie). They soak your feet in hot water while they do your consultation, and my massage therapist was amazing. It was the best deep tissue. The Spa lounge has views of the city, and if you go at night you can enjoy all the lights and beauty Hong Kong has to offer. If you are in the area and have the chance, I highly recommend this hotel. I cannot say enough good things about it.

This Ritz is the Ritz of the Ritz… Really! Rocking service, Refreshing Cocktails on the Rocks, Reasonable Red wine pricing, and a Record breaking Roof top Lounge on the 118^th floor called Ozone. It’s the highest bar in the world.
Enough R’s already… The drinks in the bar on the 102^nd floor were reasonable in price, and the views from there were absolutely beautiful as well.
We didn’t order High Tea, but we did see others seated near us enjoying tea. To get the best view, and a window seat the host suggested we make a reservation next time… we will be back for tea… with a reservation!
Everyone working there was friendly, efficient, and so very professional. Background music was just the right volume, and we enjoyed the familiar piano melody’s that our parents listened to when we were young.
With the cocktails/​wine, they bring out a very nice complimentary small snack service, that made our happy hour complete.
Here, you can see all types of people, from business men to younger and older married couples, and small groups of friends enjoying conversation and that wonderful view.
It really is a bucket list place to go in Hong Kong.

A couple of girlfriends and I came here for afternoon tea whilst visiting Hong Kong. The views are amazing given that it’s quite high up in the Ritz. Definitely check out the ladies restroom! As for the tea itself, we weren’t too impressed (we chose the strawberries and chocolate option). First of all, two of the girls that I was with are vegetarians, and two of the three sandwiches had meat on them. When they asked our server if there were any replacements, she said no. We had a hard time believing that in the kitchen of the Ritz there wasn’t anything else that they could make to accommodate vegetarians. Our service also wasn’t great. The server who took our order didn’t even ask what kind of tea we wanted, so we had to flag her down to order it. Seems like a bit of a no-​brainer for an afternoon tea! I did really enjoy the strawberry shortcake with mint jelly, which was very unique, and the chocolate scone with chocolate clotted cream. Also, the other girls told our server that it was my birthday, so they brought out a special plate with chocolates and a white chocolate bark that said «Happy Birthday, Jana» in dark chocolate. The reason for the three stars is purely based on the service and that, given it’s the Ritz, I expected more!

So usually people would think Ritz and then associate it with a 5++++ stars if possible right? My experience was quite mixed… housekeeping was stellar and Kason was the absolute sweetest! We had to keep requesting a lot of water bottles the first couple of days, but then he just started automatically setting a bunch for us on the counter so we did not even need to trouble ourselves. The views were phenomenal, spa was excellent and I highly recommend Kalpana (despite being pricey… a 2 hour session was ~400 USD incl. tips), and breakfast buffets were above average (try getting a seat at the window! A bit awkward seat height vs table level though). Service at times were a bit lackluster or over the top. Maybe I’m just picky, but it seems the evening staff (where their ethnicity were more European…) seemed to be snootier than the morning staff. There were multiple times where they just ignored us and didn’t open the elevator, greet us, etc. yet they did it for non-​Asian guests. Not a dealbreaker I guess because everything else was pretty good. Love the macarons and chocolates we kept getting for our room! Also noticed a possible trend of them putting the non-​Asians in higher floors and grouped my family into a seemingly China filled lower floor…

This is a review for dinner at Ting Lung Heen, the michelin rated cantonese restaurant on property. The view is exquisite (102^nd floor) and the food and service even better. The décor is also impressive. We were celebrating the last night of our honeymoon and this was the perfect way to go out with a bang. They had some great tasting menus as expected but we opted to order a variety of things off the menu which turned out to be a great choice. I never really take photos of food but there I was snapping pics of every single dish! Things that stood out: the peking duck was the best I’ve ever had with perfectly crispy skin and moist duck meat, the barbecued pork, the pork belly in black vinegar sauce, the custard tarts for dessert. I only drink champagne and was happy with the by the glass selection. 5 stars for everything from the ambiance to the food to the perfect service.

Fantastic customer service. The meal was good it not great. You can get dim sum cheaper and just as good in other places in Hong Kong. But you pay for the experience of being at the Ritz.
It was very easy to get there as well.

This was the best hotel I have ever stayed… Period! I have stayed in quite a few 5 star hotels (Trump NYC & Waikiki, Bellagio, Intercontinental, etc) but this hotel was over the top in excellence.
The staff was very friendly and «out of their way» helpful. I probably could have asked for anything, almost like a personal genie! I believe every staff member that I met, remembered me and my family by name and even engaged in conversation regularly as we constantly were in and out of the hotel.
I recommend a harbor view suite, though it is not necessary, you will not find a better view of the city. This is the tallest building in all of Hong Kong, and all of China for that matter.
The room I had was at club level (just like all RC Hotels) which means that there are daily included light lunches and snacks throughout the day/​early eve.
There is so much I can say but my review would go on and on. This is a beautiful property in every aspect. Top notch swimming, gym, bar/​night club, restaurants, rooms, staff… Everything!

The SETTING: 1^st night of Honeymoon, we stayed overnight before our connecting flight the next day… I wished we had longer here.
The VIBE: 5 Stars — If I could offer more stars, I would. Everything about this hotel is beautiful! Modern and refined finish-​out, everything sparkles but not in a cheesy way, the views are spectacular from the rooftop bar (118^th floor), and the clientele is clearly successful and fun. It is also well located (5 minute walk from Kowloon station, all indoors through Elements Mall to the ICC) for those coming from the airport.
The ROOM: 4.5 Stars — We got upgraded to a corner suite, so that clearly helps this rating, but I saw a standard room which still looked wonderful. We had wrap-​around views of the harbor from the 112^th floor, the finish-​out in the room matches the rest of the hotel, the technology reminds me a lot of the Peninsula (which is best in class), and the bathroom had a large bath and separate shower suite.
The SERVICE: 5 Stars — Once again, I wish I had more stars to offer. At first we thought it was just because we were on our honeymoon, but after staying at 2 other high-​end hotels during our trip, we realized how much this place stood out. First, we were upgraded. Second, everyone at the hotel knew our names, from the check-​in staff and maids to the concierge, manager, and Spa associates. We did not call these people on the phone, we just saw them, many times while not in our room, and they still called us by name. THAT IS IMPRESSIVE. They also wrote us notes congratulating us on our honeymoon, left in different spots around the suite (3 different letters). Upon first arriving to our room, they took two pictures for us with the view in the background. Then, when checking out the next morning, we were presented with a card, signed by 9 people we had met during our (1 night!) stay, with the two photos digitally printed on the card. We were given free breakfast, which was wonderful and also had great views. I cannot stress enough how amazing the service was here.
The AMENITIES: N/​A — I do not feel right grading these, as we did not have sufficient time to enjoy the Spa, Fitness Center, or Club Lounge. However, the breakfast was quite good (not sure how much it normally costs) and everything looked like it would deliver a nice experience.
The Bottom Line — My wife and I will be back as soon as possible. If you are traveling through Hong Kong, definitely stay here. If you are connecting through Hong Kong, seriously consider having an overnight connection just so you can stay here for the experience.

Excellent, sincere, thoughtful service. The rooms are nicely appointed and our room with the view of the harbour and city is perfect for our visit. The gym has modern equipment with a beautiful view, as does the infinity pool and whirlpools which are on the same floor.

If there was another star I would have given it to the Ritz Carlton Hong Kong. This is the type of hotel where people would sell a kidney to stay the night, and it would be worth it.
With rooms starting on the 104^th floor of the ICC tower you don’t have a bad view in the house. I was fortunate enough to have a room on the highest floor for rooms, 117^th and was amazed to lookout the floor to ceiling windows and see the Harbour, or close the automatic drapes with a push of the button by the nightstand when it was time for bed.
A reviewer would have to stretch pretty hard to find anything negative to write about this hotel. The check in in seamless. If you are stay on a Club Level floor you are taken directly to the Club Level Lounge for Check In which is very relaxing.
The room itself is a Zen masterpiece. Spacious for Hong Kong standards with a bathroom that is almost as equally large featuring a separate rain fall shower, soaking tub, double vanity, and water closet. As with all Ritz Carlton’s the Hong Kong location offered amenities that make traveling easier. Razor, Mouthwash, Toothbrush, Sewing Kit, etc; besides the regular shower gel, shampoo, and conditioner — which these are Asprey of London brand so a cut above the Bath and Body Works that some hotel offer!
The Commissioner and I have stayed at numerous Ritz Carlton Hotels, but I have to say that Hong Kong outpost is a step above. Apart from your room being in the clouds, the staff at the hotel make a point to learn your name. No request is too difficult for one of the Ladies and Gentlemen of The Ritz Carlton to handle. In particular, the staff of the Club Lounge. They were helpful with recommendations for actives, places to go, and even where I could get a suit made.
The swimming pool on the 118^th floor as well as the Bar, Ozone, on the 118^th floor should not be missed — if only to say you have swam in the tallest hotel and drank in the tallest bar!
Of course, this being the Ritz Carlton, luxury has a price so be prepared to spend some money, but at the end of the day I think you will say to yourself, you only live once!

The Ritz Carlton is one of the highest hotels in the world. The lobby is on the 103^rd floor, yes that’s correct, you check-​in on the 103^rd floor! Hard to top that. The Ritz’s lofty perch above the ICC gives stunning views if the harbor and the skyscrapers of Hong Kong Island. I’ve been in many a high tower, but the views here are truly unmatched.
The world’s highest bar sits atop the Ritz on the 118^th floor, Ozone, and yes there is a outdoor terrace that high in the sky – perfect for viewing the nightly laser show.
My highlight at the Ritz though was the scrumptious buffet breakfast. It’s not everyday you can have dim sum while looking down on 80 story buildings:)
As for the rooms as expected they are opulent and have the requisite rainforest showers and floor to ceiling windows. I was only staying for 1 day in transit from Europe to Australia so was given a complimentary upgrade to a corner suite which was larger than most apartments.
Although The Ritz is located on the Kowloon side, the location above Kowloon Station and the Elements Shopping mall is very handy. It’s an easy direct route via the airport train. Note you can even check-​in your bags from Kowloon station, no need to drag them to the airport. There isn’t really anything walking distance apart from the shopping centre, but with cheap taxis and the metro in your basement, you won’t feel isolated.