Rack Stop

This has to be the lower mainlands best roof rack shop. The entire staff is knowledgable, professional and responsive to their client’s needs.
After a member of the staff tried to solve a seized roof rack component with somewhat limited success, the owner of the shop phoned the next day to tell me they were replacing all of the components and at no charge.
Thank you Rack Stop!
Barrie M.
West Vancouver

Great (amazing) service — small business, you give them loyalty, and they take care of you (like my Infiniti car hitch today). This is the reason I love small businesses — they have soul. I’ve bought cross bars, hitch, Thule box, Thule bike rack from them over the years and in turn, they’ve always taken care of me without nickel and diming me.
Great family run business — do yourself a favour and build a relationship with them and their top quality products (love my aluminium Thule bike rack).

Wonderful experience. Last-​minute plans on my end made me worried about over — filling the car with luggage. Instead I rented a cargo box, easing my travels immensely.
Friendly service, and to top it off, they installed a borrowed rack from a friend. Five stars all the way.

I stopped into Rack Stop after months of procrastinating, an impending MTB trip and a random encounter with their stall at the MEC bikefest. The stars aligned!
I had an idea of what I wanted but needed to make sure. When the dude told me I could go in and get it done in 10min without an appointment I told myself to stop f-​ing around and just do it already!!!
I found the staff at the shop good, but if you go on the weekend (especially in the summer) be prepared to wait a bit. Not a huge deal though. Once I got some help they managed to get the rack on super fast and i was pretty happy with the price.
Only reason I am not giving them 5 stars is because they didn’t explain the limitations of the rack. I got a Spare Me for my Rav4 but no one mentioned that these racks are not great for bulkier mountain bikes or bikes with smaller frames. A single mtb fit ok, but getting two on there, even with the moveable spacers, was a crazy struggle. Especially cause my friends mtb is quite small. After about 20min of blood sweat and tears and random strapping (those extra straps saved the day!) we got both on, although I had to take my seat off… which won’t be an option once i get a dropper post.
All this to say, I’m not sure if they weren’t aware of the limitations of the rack or just forgot to tell me. Either way, it was a bit of a pain.
When I emailed them they responded promptly though. Again… service otherwise is great.