Capilano Audi

My husband wanted to upgrade his baby, A5 to Q7. This dealership provided great service compared to Open Road in Bby. The sales rep who’s helped us was very knowledgeable, didn’t push us for up sale and recommended the model for our needs.

As far as new car dealers go, the service at Cap Audi has been pretty great. I bought an A4 from here and it has been back for A LOT of warranty work, and I have been treated very well by Dan and Richard in the service dept.
This is not a car review, so I won’t go in to the details of why I’ll never buy another Audi again, but if it’s an Audi you want I would HIGHLY recommend the guys at Capilano for your purchase and in-​warranty service.
They have installed a new transmission and performed an engine rebuild in the past six months. I’m glad I had these guys to deal with, because otherwise it could have been a very painful experience. Highly recommended!

Dan in service is always great, got me in when i was desperate and took care of all areas that needed work quickly and efficiently, highly recommend

I used to love this dealership before and they used to provide me excellent service. I was their customer for about 2 – 3 years and every time I went there, the experience was beyond expectation. They open early, provide pickup service and give rides as well if necessary. My service rep, Dan, was a super awesome and professional guy. I could have given them 5 stars but there was one incident that made me never go back and deducted two marks.
I left my car to check my break there and went to work. I asked them to call me for a quote before they start anything as I wasn’t going to get them fixed if the price was too high. I had a different service rep this time. Two hours later, my husband found somewhere else that offered good price, I called Capilano audi and ask not to change my break. The service rep called me back and said he has already done half way through it. I said I am sorry but I didn’t want him to start until I agree on the price. He sounded upset but said ok he will put them back on. And he did. I was first upset that he didn’t call for an agreement.
What made things worse was that when I came back from work to pick up my car, it was parked outside the dealership and had a huge scratch on the side door. I went into the store and asked why this happened but what they all said was «we didn’t do this and we are not responsible». I wasn’t saying that they did it, but at least, you don’t expect your car to have a scratch when you pick it up from service. I felt like if I let them fix my break, I could have picked up my car without a scracth. Maybe I was just unlucky that day but it was very unpleasant experience.

Pardon this wordy review, but I had such an unexpectedly spectacular experience at this dealership, and want to cover everything!
I am shopping to purchase my first car, but I’m shopping way-​way-​way in advance. I discovered Capilano Audi through my aunt, who bought her Audi there years ago. Since purchasing her vehicle, she has faithfully kept her patronage with their service department, and has never had anything less than a shining experience. She’s a prudent person, so I value her loyalty to this particular dealership.
As soon as I walked in, I was greeted enthusiastically by the receptionist. The sales people were busy with other clients, as can be expected in a busy and successful dealership, but I was offered a coffee and enjoyed looking around the clean and modern dealership at all the cars I could only ever dream of affording. :)
After a short and pleasant wait, I was greeted by a well-​dressed young salesman. I was apprehensive, at first, because I know that salespeople are there to make money, and most wouldn’t want to deal with someone who is just laying out the groundwork for a purchase, but he gave me a friendly and patient vibe. I let him know that I wouldn’t be buying anything that day, or for many days, but that I wanted to get familiar with the process, and explore my options. Here is where the 5 stars were earned!
Not only did he walk me around, and tell me about all the cars in my future price range; he took the time to allow me to ask questions, and answered them in a clear and honest way. I forgot that he was a salesperson, and felt like he was just a friendly person who wanted to help me out. He even gave me tips on getting the best deal at OTHER dealerships, and how to talk to salespeople. He really demystified the car-​buying experience for me.
I let him know that the dealership, the service department, and the entire staff is important to me because I place a heavy value on customer service. I want to feel secure with such a large purchase that I will be just as supported and respected down the road, not just before they have my money. He went to the trouble of introducing me to the service manager (not sure what you call the official role), who gave me a rundown on the costs of general upkeep for various cars, and what to expect down the road.
Since visiting the dealership, I have already recommended it to my coworkers and a few friends. I can’t wait to return in the future and get that salesman the commission he worked so hard for. ;)

Audi is putting out some amazing designs these days.
I’ve gone car shopping with two friends and both of them ended up at Capilano Audi. It’s a new store and the experience was always professional. They let us browse freely on our own, sit in all the cars, and envision a life of leisure.
The sales rep asked relevant questions to locate the best product for the monthly budget. Working out the business terms was straight forward. This dealership doesn’t have the biggest lot but I’ve heard they sell the most cars per sq-​ft out of any Audi dealership in Canada.
Suggest you request Derek by name. He has the product knowledge and is the decision maker on any deals.

On my second Audi, this time a Stasis equipped S4. Love the car and really appreciate the service received from sales rep Ken Ko and Service rep Dan Gyra.

My search for a new A4 ended here. James was so easy to deal with: pleasant and straight forward. As he said, «may take the fun out of the haggling but I don’t see any point in making you go through that». Agreed wholeheartily.
Not only did James offer the best deal out of all the dealers I’ve visited (Audi Richmond, Open Road Audi) but a deal that offered us the flexibility and structure that worked. He conducted himself with class and honesty, which wasn’t often the case while searching for a new lease. He didn’t try to sell the extra insurance and when asked about it he gave us his honest opinion; he didn’t try to sell the car based on the car but asked and listened to our habits and driving needs before making his recommendation.
All in all, it was a very pleasant and comfortable experience. It was quite a bit of hassle getting here and dealing with James but it was worth the end product. To take TD’s motto and revise it: «Car shopping can be this comfortable»