Spring Roll Kitchen

This place is a little tricky to review because the food is really good, but the service is a bit of a disaster. I’ve been to this restaurant 3 – 4 times because it is conveniently located and the food doesn’t disappoint, but each time the service is worse and worse!
First, I’ll talk about the food — I’ve had the spring roll vermicelli bowl, the beef ball and steak phở, the green onion cake, and the chicken vermicelli bowl. The green onion cake was one of the best I’ve ever had — crisp, yummy sauce options, perfectly cooked and flavoured. Their vermicelli bowls are generously served and plated well — spring rolls cooked very well! I like that each table has a whole platter of sauces to choose from, however the nozzles on some of the bottles are a little unkempt, and on two of my visits I’ve seen sauce spray out at all angles (read: Sriracha on canvas!).
The service at this place is pretty ridiculous. Every single visit I’ve had, once the food has come the staff doesn’t come back to the table. No water refills, no asking if we need anything else. No interest in customer satisfaction. One time I visited, I had to ask the owner to take my order (after waiting 20 minutes, I’m not impatient. There were only 3 other guests), and she sighed dramatically. When I asked for extra napkins, she gestured to the table next to mine, as if I should take the napkins off of the table. Every time I’ve gone I’ve always had to go up to the counter to ask to pay my bill, after waiting a large amount of time for someone to come to the table. On my most recent visit, when I arrived the owner was yelling about some customers not paying their bill before leaving. She was audibly yelling at someone in the kitchen (from the restaurant area) in front of everyone. When I asked if I could sit, she told me that the restaurant was only for paying customers (obviously?), and then mentioned to everyone very loudly that maybe she should take a deposit before taking people’s orders. She locked one of the restaurant doors, and then sat down at a table and started watching videos on her phone. I would never eat somewhere without paying, but to be honest I can see how this would happen. On this visit, I waited over half an hour for my bill to come, and when I went up to pay she was behind the counter watching videos on her phone.
If you can handle bad service, the food is great. Probably not worth the dramatics, though. I’m hoping to find a new Vietnamese place nearby!

Been here a couple of times and only went back because the only decent thing about this restaurant is the food. The service is poor at best and I seriously question whether the conditions are safe in that kitchen. I have seen a waitress touch the ice in our drinks with her bare hands as she was filling the cup and I very much doubt that she washed her hands. The last time I went my mother found a bug in her food and we haven’t gone back since we were so horrified. This restaurant is very unprofessional and needs new management that will consistently hold it’s employees to a higher standard.

There was a lack of communication between the employees that my phở was for takeout, then the owner yells at me because my order was prepared for dine in. She truly is crazy. No sense of customer service in this restaurant, the owner pretty much fights and yells over customers.

I’ve never eaten here, but I can speak about their customer service. IT SUCKS! While my wife was going into the nearby bank, I stepped inside and asked if I could use the washroom. The lady behind the counter asked, «Are you going to eat here?» To which I replied, «No.» Then she said, «Sorry, washrooms are for paying customers only!» I replied with, «I guess I’m never eating here then,» and promptly walked out.
I understand this rule for busy places like Whyte Ave during popular bar hours and such, but this was at two in the afternoon and there were only two people in the entire restaurant!
If this is how they treat random people walking in off the street then they have proven that they are not good enough for my hard earned money! Funny how the Starbucks across from them doesn’t have such a rule. Maybe that’s why they’re so busy and this place is not!

We came here for dinner last night. The inside of the restaurant looks really nice, really fancy. I had two appetizers: fried shrimp and shrimp/​pork egg rolls. The food was pretty good, just not anything to write home about. My husband said he enjoyed his food though. Our food was brought out quickly, but after that no came back to refill are water glasses or ask if our food was okay. It was an okay experience here and I’m willing to give it one more try.

Worse Vietnamese food ever!!! So bad that it turned me off phở for a while (and I love phở!). The broth was full of msg that it gave me a headache.
Restaurant is dirty. I kept smelling the stench of «dirty dish rag» and grease spots all over the booths.
Service is even worse. The guy barely spoke English, so bad that he got our order wrong. When we asked him for another salad roll sauce without the peanuts on top, they just scooped it off with a greasy spoon. I knew cuz there were grease/​oil spots on top of the sauce when we got it back.
If u like Vietnamese food and want to continue to enjoy and crave it, stay away from spring roll kitchen!

SPRING ROLL KITCHEN. With a name like that you’d think the «Spring Rolls» would be amazing; they’re average at best.

What can I say, I’m a sucker for punishment. I decided to visit this place after reading all the negative reviews. But I have to say, service was not bad. I ordered Bun and my order was on the table in less than 5 minutes. Portion size vs price was decent. Nothing to complain about.

This place needs an overhaul with the horrendous service. My friend wanted an item on the menu and the server responded by telling her that it’s expensive, and recommended something else instead. The server also got my friend’s entrée wrong and insisted that she placed the order correctly.

Great food, low prices. Service could be a little better, maybe a water refill. But I’m still gonna go all the time. Love the green onion cakes!

Great room. Food was good. Service was atrocious. We got our food but the three other tables in our section either got the ring food or no food. One table left.
Bathrooms were dirty and cashier was rude.
Not coming back.

Ignore the bad reviews. You go to phở with the expectation of grumpy servers. So it’s fine. This place has great food, great atmosphere. Their service is fast, and the menu has a great selection. Definitely would recommend.

I have been here before and I can say that it has pretty much always been ok. Tonight however was a total different story. Three of us ordered the same dish — number 39 — pork and spring roll vermicelli. It was terrible. The noodles were clumped together, the pork was way overcooked and hard. When I mentioned it to the so called manager, she said that everyone else doesn’t complain about their food. I asked her if she would be willing to discount the bill as two of the bowls were barely touched and they could see it. She wasn’t willing to offer any help. I told her that if her service was like this, then I would never return. Her reply was that it was up to me. Obviously they do not care about customer service. I would never return or recommend them to anyone I know. I hope that they go out of business soon and be replaced with owners that may actually care about what their customers thought! One star was even more than I was willing to give. If possible, I would have given no stars at all! DO NOT VISIT THIS ESTABLISHMENT IF YOU ARE LOOKING FOR CUSTOMER SERVICE OR EDIBLE FOOD!!!

It’s sad that this place has good atmosphere and great food. But the staff is slow and unconcerned about their customers.

Major downgrade here.
When they first opened I loved how the place was clean, friendly, efficient.
2 years later and what happened??? «The restaurant skimp» syndrome.
I was craving veggie spring rolls very badly, I can’t eat meat anymore, so I figured I was in the neighborhood for lunch, why not?
I walked in, nobody was there to greet me, after a few minutes a lady that was playing with her iphone at a nearby table asked me if I needed anything. I told her «table for 1». She says to go sit anywhere, which I did.
Then another lady quickly came out with a menu and handed it to me. Boy was that menu in such bad shape, ratty and old, come on maybe time to reprint?
Anyways I looked at the entire menu and there were almost no veggie dishes at all to my disappointment except for Green Onion cakes which I didn’t really want. I asked the lady if I was missing the veggie page or is there a better selection I am not seeing? She told me that Vietnamese restaurants do not have veggie dishes due to their culture.
Ok, that may be so, but I have been to a few Vietnamese restaurants in the past two years and all of them had veggies spring rolls at least and a few others, and there is a reason for this, because more people are going vegetarian so they understand the demand/​supply basics. But I guess not this place.
Secondly, I had my ipad with me hoping to check a few things on the web while I am having lunch and the lady said their wifi had been down for the last 2 weeks and she doesn’t know when it will be fixed.
Ok then…
In any case, since there was nothing for me to eat, I left disappointed and went to another Vietnamese restaurant which had all I wanted, made me wonder why I just didn’t go there in the first place. But I always give a place a second chance and this one did not go well.
The service was not friendly, staff should not be on iphones and customers should be greeted at the door. Picky I am, but it is my money and I choose to spend it where it is appreciated.

My wide & I each had one of their «bowl» dishes, mine the «Five Colors» and my wife’s the «Three Colors». The only thing palatable was the spring roll and the glass of water. The only flavor detectable in the meat was grease. We couldn’t tell the chicken from the pork, both were like chewing greasy little bits of leather. The server did not once come back to check on how we were enjoying the meal. When I complained to the cashier about how disappointed we were, no apology or anything was offered. We definitely will NOT be returning.

We had take-​out from here once several months ago… it was decent, but nothing good enough that we’ve been back.

Good food, standard service. The one lady seems grumpy sometimes while she is working. But I always go back for the food so that says something about the place.

I knew I would be heading down to Century Park today but I was starving when I arrived. I thought to myself, why don’t I try out that Spring Roll Kitchen place I always see but never pop into?
I thought it might be all gourmet spring rolls or something (I’m not sure why I thought that. Now that I think about it, it’s a very silly idea for a restaurant.), but it turns out it’s spring rolls, phở, vermicelli, etc.
The space is incredible — light, open, high ceilings, huge floor to ceiling windows, and an amazing wall mural. They’ve got a great bamboo type centerpiece to finish off the look in the center of the restaurant.
My chicken and spring roll vermicelli was pretty good. At first I thought it wasn’t really worth the $ 11 (it was a bit light on the chicken — which I think might have actually been pork, the wrong order) but I actually couldn’t finish the bowl, it was so huge. For $ 11, it was actually a good deal.
The vermicelli was good, the chork (chicken/​pork/​mystery meat) was just OK, but the spring rolls were AMAZING. Totally made the meal. They were light, crispy, full of flavour, and had the perfect fillings to dough ratio. Plus, hot hot hot!
I’ll definitely be back, but probably only for spring rolls.

Later evening meal (8pm). Was almost attacked when we got in as the restaurant was not very busy.
Was seated next to another couple (2feet away) and moved ourselves to another table so we weren’t encroaching on them in an empty restaurant.
Asked a couple questions about the menu but had a language barrier with the service staff.
Appetizer came out quickly, but then 30 seconds later our meal came out as well.
I really enjoyed the meal, but my wife didn’t. (we had the same thing) but she found hers overlooked and not a warm as expected.
Atmosphere was good, but where we were seated you get beamed with these small lights from the accents on the tables across from where we sat.
Music played was really bad elevator music of 80’s flair.
Wait staff were not very attentive to see if we needed anything or more tea. That said she was very pleasant.