Crowne Plaza Newcastle

The team and I were here for two weeks. Excellent accommodation and the staff was absolutely superb. Hands down one of the best venues for us. Being able to walk to town and wharf foodie and beverage places was great. Convenient to all Newcastle has to offer and by my count that is a lot! We’ll be back and this is where we will stay!

We spent a few weeks at this hotel, there are many good things and some bad things to say about this hotel. The location is very nice, along the wharf, close to restaurants, and if you’re into exercising, it is in a wonderful location for that! The rooms are comfortable. The shower in our room did not produce much pressure, it was just okay. Parking is pretty much Valet Parking only, or you will struggle to find street parking each day, and the valet parking is $ 29.00 a day. The valet staff does a great job of getting your car when you need it, they are good at what they do. The restaurant lacked in my opinion. The choices are limited, and the product could and should be better. As for Staff… we experienced friendly and not so friendly. My biggest problem was housekeeping. Our linen was only changed when I requested it. We seemed to have the same few ladies cleaning our room, and one in particular lacked in her duties… in my opinion. I think if you are staying a day or two… this place is fine. But if plan to stay for awhile, I would be looking for another place.

Sewage gas odor from the floor drain in the bathroom took two calls/​visits to address. It’s a bit old and seems to he holding on to a star rating earned long ago, but it doesn’t compare to others of the same rating, nearby. 3 ½ star hotel at absolute best. The breakfast was unimpressive. Runny eggs and a «serve yourself» style. Meals were average and failed in comparison to many local establishments that are in short walking distance. Room was very dusty. I could write my name on my suitcase after day three. Carpet was worn out and stained. TV was sketchy and needed to be fixed twice, during my stay. WiFi was capped at 1mb/​sec, so downloading files for work had to he done off site at a nearby coffee house. Access to the Forum gym was a nice emenity, but I’d rather have had an in house facility for convenience. With exception to one staff member, all have been kind and cordial.

This was a Fab hotel, I got in touch prior to arriving with the wwd group and asked for an upgrade due to my disabilities and also as a surprise for my guy. Well Sam the Manager gave me discount and when we arrived it was first class room overlooking the harbour. Then when the group had arrived I found some were actually in upgraded rooms even tho Sam stated that the contract with wwd didnt allow for this. So I did say I was dumbfounded with my charge and guess what ??? It was refunded immediately and Sam explained he did not realise how big our group would be and it wasnt right I was charged, previous to our arrival one of our friends and co workers had some awful tragic news, out of respect I wont go into detail but it was all over Australian news and on the papers which were in the lobby I explained the gentleman was coming back on tour and could they not put papers out and they once gain immediately took them away and also placed a beautiful yellow bouquet in honour on the day it seems whole of Australia took time out to do the same.
This hotel is fab in a great location for everyrhing newcastle has to offer and so near beautiful beaches …
Thankyou Crowne and Sam for sensitivity and fantastic customer service x

Good customer service. Good rooms.