Yukon Appliance Repair

This is the most unprofessional business I’ve dealt with. If you have tons of time to waste and extra $$ to throw away give them a call. If not, read the following and be warned. I made an appointment and was given a time window of 3 hrs and told someone would call me 30 min before arriving. They arrived 2 hrs past the appt time making excuses about a vehicle breaking down. Only to walk in turn on the dryer and say, «you need new rollers, we’ll have to come back tomoro». So we set the time for between noon and 1, and they left. That time came and went. So At 1:30 I call the main # and was transferred to a voice mail where I left a message. About 5 min later the «technician» returned my call making more excuses and said he would arrive in a few min. I said I have somewhere to be at 3:30, and asked if he would arrive and complete the repair before that. I was told no, that’s about when he would arrive. That’s quite a few min… again I rescheduled for 9am the next morning. The repair guy arrived at 9:30 and began taking my dryer apart. He then determines that he was given the wrong part, it was backwards. He needed to go back into the city to get the right one, which took almost 2 hrs. In the end he hands me a bill for 155 $. When I ask about my service charge of 55 $ that was supposed to be credited he said that it covered my «diagnostic fee». 55 $ for them to walk in and turn my dryer on… That’s the cherry on top in the **** sundae.