Total Woman Gym + Spa – Woodland Hills

Very busy location, it’s very hard to find parking there. Overall Gym is great, clean, convenient location.

I’m so pissed about my first spa experience here. Had a massage with someone named Opp. I was never told to get their early to fill out the paperwork so by the time I did that, undressed, and laid down on the bed, it was well over 5 minutes from the hour park but Opp still stopped the massage right at 50 minutes. I hated being jipped like that. So angry.

Wow! Black Friday was good to me! This gym has a great special through tomorrow, the 30^th! If paid in full the membership breaks down to $ 55/​mo for the gym and spa membership! Amazing! The gym is great! And actually smells good! The staff is great, Lucy was very chill and Ana was awesome! and the best part is, I just booked my first facial — cannot wait to take advantage of my monthly spa service! And the lockers, showers and hot tub is so peaceful! I just worked out today at the northridge location and let me tell you, it feels good not having guys there looking at you! The facilities are super clean as well!!!

Massage Therapist Maloree is the BEST!!!
Her touch and pressure was perfect! I will definitely book again with her.

If you like to have an intimate women only spot kind of Gym this is the place to go you can get in and out and get your workout done it is kind of busy parking lot but overall it’s a decent gym

I LOVE this gym– amazing trainers like Bridget, Kim, Michelle, Judy make this place wonderful. Yes, it’s small but other than for a few times where I’ve had to use other machines until the elliptical was available, I’ve never had issues with waiting for machines. I’ve used the spa once or twice and that was good too. I used to go 5 times a week just for the classes because they were wonderful. The front desk staff, like Carla, were awesome. Others would ignore customers and play Solitaire on their computer instead. This didn’t bother me as much but I felt like there should have been better customer service.
So why the 2 stars? Because their corporate office is horrible. I was moving from CA to WI so needed a refund because I paid for the year up front. I contacted corporate and was told I had to handle it with the Woodland Hills office. So I went in and was told Corporate had to handle it. So I contacted corporate again and was told I had to provide info about my move– like an offer letter from my new place or something. It took many emails to get responses from Frances Schulthies, the Operations Representative I spoke with. I started this whole process on May 7 and finally had to walk in to the Woodland Hills office, make a complaint and get Kyla Dickerson, the Assistant General Manager to intervene because Frances was not replying to my mails. It took 17 emails just from me and many phone calls and a bunch of emails from Kyla (and even then, Frances denied that she’d received these emails), for me to finally get my money back! Like I said, I started the process on May 7 and after much pushing, I finally got a positive reply on JUNE 11!!!
It’s a shame that the trainers work so hard at the gym, just to have corporate screw it up. Beware if you need to get a refund or a reply from corporate because it will take FOREVER! If you’re looking to pay by the month or plan to live in the valley, then this is the gym for you!

I am a member of the TW in Westlake Village, but I prefer to get my spa service at the Woodland Hills location because, quite simply, Valencia is the best massage therapist I have ever had, hands down (no pun intended!). She is amazing — always exactly the right pressure and she manages to unkink my tired and sore muscles in a way no other therapist has ever done. It is totally worth the drive on the 101 even in rush hour traffic for me to go there and get my monthly massage, she is that good. Love her.

I really like this gym. I starting going with my daughters. It’s all women, so it’s very comfortable. The machines are easy to use. They have good classes also. It’s been easier to work out when you have good company and a nice gym to work in. I’m hoping to continue going a couple times a week.

Tonight I had a massage with Dora, she was OUTSTANDING! She has a firm touch which I like very much. She asked me for my preferences, if I had any injuries and kept conversation to a minimum, which I like as well. What was most amazing is that she fixed my left shoulder which had been bothering me for the last 3 months from an injury at a previous job. She has a sweet personality and is a hard worker. I look forward to coming back to her soon! Hope she likes my tip! ;)

I’ve been going to Grace all year for facials at both Westlake and Woodland Hills locations. She is great! Knowledgeable about products for your skincare concerns. Also very thorough at cleaning my pores. My skin has never looked so good. I definitely recommend her as your new esthetician. She’s always welcoming and makes you feel very comfortable. Love Grace!

I’ve been a member of Total Woman gym for 2 ½ years now. Here’s the problem: multiple accounts are set up in my name. When I joined, I subscribed to the 12 months gym membership plus 2 months free. I noticed that I had two accounts in my name when I clocked in to one of the classes using my phone number. I didn’t think anything of it at the time. But when the time came for me to renew my membership, Rochelle — the person in charge of membership accounts — created ANOTHER account in my name. So now I have 3 accounts at Total Woman. I kept on getting emails to renew my membership because instead of renewing my membership last year, Rochelle created a new membership for me in order to subscribe to 12 months plus 3 months free. Also, whenever I would enter the gym and use the barcode badge to log in, the receptionist would always ask if I had renewed my membership yet. After this went on for several weeks, I brought up these problems to the receptionist and her solution was to give me a new barcode badge and delete my email address from my accounts. I wanted the old accounts to be deleted and just have one account in my name but the receptionist liked her idea better.
So cut to a few weeks ago when I went to the gym at 8am, the receptionist Colleen wouldn’t let me work out because she informed me that my gym membership expired a week ago (which was weird because I was at the gym a couple of days prior and no one said anything about my membership expiring) and if I wanted to renew, I would have to wait until 9am when Lexie — the new person in charge of membership accounts — would come in. Last year when my gym membership expired, the receptionist had no problem letting me use the gym and renewing my account after I was finished exercising. I don’t know why Colleen wouldn’t let me exercise for an hour until Lexie arrived. A waste of time and gas for me to leave and come back again. But I’m not really a confrontational person so left and came back later that day to renew my account.
When I arrived at the gym again, first thing Lexie said to me was that I could get the same membership deal that I had before. But when she looked up my account info Lexie said that I couldn’t get the same deal because my account expired last year — 2014. My reaction: What!!! But then I realized she was looking up the old account and that’s the problem with having multiple accounts. After I explained to her the multiple accounts issue, Lexie looked up the most recent account and still said that I couldn’t get the same deal — 12 months plus 3 months free — because they no longer include free months. I could only get 12 months and that was more expensive than what I paid for last year. At this point I was tired and done with the bs so I just paid the new membership fee. I don’t know why she said I could get the same deal when really I couldn’t. Also, when I said that I didn’t get any notification in advance about my membership expiring, Lexie said that the expiration date was in the contract. WTF Lord only knows where that contract is from 15 months ago. Most membership subscriptions that I have constantly send me emails and notifications when my membership is about to expire. I don’t know why Total Woman doesn’t do the same. It would be better service and less of a hassle.
Overall, the gym is pretty nice. I usually go during non peak hours (evenings). When I first joined the gym, the trainer Katie showed me around the gym, took my measurements and did an assessment on my body. My favorite classes are Body Blast with the trainers Laura, Judy, Katie and Lynn; Pilates with the trainer Jenna; and cycling with the trainers Judy and Katie. I sometimes use the spa room’s sauna and jacuzzi — both are nice and clean. The locker room is spacious and clean. I never have a problem finding a locker. The showers are ok — they’re clean but there isn’t any shampoo and conditioner — only liquid soap. Not sure if I’ll renew next year. The management and customer service really needs to improve and get it together.

So far I’m really enjoying the overall experience I have had at Total Woman. While I am slightly closer to the one in Northridge, I find the one in Woodland Hills has a better variety of classes for me (I like the low and pump classes and step and pump classes here). I have never had to wait for a shower, and the steam room and jacuzzi has rarely been packed. I also found that the instructor I didn’t care for at first (class was too fast paced for a newb), is probably the one class I get the best workout in (I sweat a ton in her class more than any other classes).
I do think though they should fix a couple of things
1. right in front of the gym they have a few 20 minute TW only parking. Don’t get me wrong, I don’t care that I have to park further down however, I don’t think it should be 20 minute only IMO.
2. they need to have a recycle bin for water bottles– I don’t know if any TW has a recycle program though.
In any case I made a goal to go take fitness classes at least 3x a week and so far I’ve done that (but it’s only been 2 weeks LOL).

I just rejoined Total Woman and I am so glad that I did. I used to workout at the T.W. in Westlake Village, so woodland Hills is new to me.
They currently have a killer special for returning members, $ 0 down and price matching to old membership (July 2015) which I had no inkling of walking in.
Gym and spa is clean, well-​maintained and staff is super! So far I’ve worked with Lexi in sales and Linda, my personal trainer.
Lexi is no pressure sales kind of gal, which I love, and because she knows her stuff the gym will sell itself.
Linda kicks my ass, enough said, it’s exactly what I need!
I’ve never had a problem finding a open machine or set of weights to use. There are also a ton of classes I have yet to try but pilates, spin and kick boxing caught my eye.
I will check out a class and if I like it I’ll definately beef up my review to a 5 star.
I’ve ran into 4 good friends in just the week that I’ve returned as a member which is telling that they too enjoy T.W.
Work-​it gals!

If you need a facial, Charlotte is amazing. I have been seeing her for a while now and have been so impressed with her service I decided to write a review. Charlotte did my facial yesterday and my skin is glowing. She is always right on time which is very important to me as I am always on a very tight schedule. Charlotte really takes her time and does a skin analysis before she begins every facial. In our facial sessions, Charlotte is always relaxed and painstakingly careful. She never seems rushed or frazzled. I feel so pampered with Charlotte. She is also great at doing extractions and always has proper recommendations for which type to exfoliations, cleaners. toners and moisturizers are ideal for my skin type.

This is a review for Kimberly H. because she’s incredible!!! BEST TRAINER THERE IS HANDS DOWN! Everyone else is also great and the staff is friendly but I go here for her. She also teaches a really intense spin class on Tuesdays that also works out your abs! She’s great! I can’t recommend her enough!!!

Great gym and spa!
Charlotte is great for facial and microdermabrasion!
She is very gentle and just really good at what she does.
For massages Tania and Nina are also awesome!

I really like this gym! I paid about 45 dollars a month and loved using this facility. They have a wet and dry sauna and a jacuzzi. The gym has a spa so it doesn’t completely feel like a gym. I really enjoyed all of their classes especially the yoga and drums. There was also an empty machine to do cardio and I liked the weights room where you can stretch and it’s quite and darker.

This review is for the Spa — I just recently bought a Spa membership and I use it to receive a monthly facial. I always book my facials with Charlotte — she is amazing my skin has never looked and felt this incredible! She takes her time and does not rush. Charlotte truly cares about your skin is always willing to chat with me and give great advice on how to take care of my skin. Last night she gave me a microdermabrasion treatment — which they just recently starting offering — it was amazing! My skin is glowing this morning! If you decide to get a facial there ask for Charlotte!

Just tried the 3 day pass, but I really think you need a week to find out if you like a gym or not.
It’s much smaller than I thought it was. One room for machines, a room for classes, and a tiny room for abs & stretching.
I hate that they don’t supply towels! That’s just ridiculous for a place with a spa! This isn’t the cheapest gym so I think they should have towels for the members.
The upside & the 2 stars would be for the steam room, sauna, & jacuzzi. Never busy and for the most part the entire gym is kept clean.

I recently signed up for the gym/​spa membership. It’s 89.00 a month which is pricey! But I’d say worth it because of your monthly facial, massage, or body scrum that is included in the membership, which would typically run you about 100.00 by itself. So I choose to look at it as if I am receiving a free gym membership included with my spa package.
I absolutely love that this gym does not get overwhelmingly busy. There is usually little to no wait time. The Women are friendly! And there are NO men! Ahhh how refreshing.
I used to be signed up with LA fitness and I hated the «hollywood» attitudes of both employees and members! (Not to mention the man next to me on the stair master drooling and staring down my shirt!)
I did not give them 5 stars only because there are not enough locations throughout California, being that I travel often that is unfortunate. And 2 They do not provide towel service. :(being that they are a spa this kinda makes me sad face.
I really look forward to staying a lifelong member with this gym. I love all it offers and the comfort of just be able to work out!