Tradewinds Heating and Cooling

Charged me $ 75 for dispatch. Then the guy said he worked an extra half hour to figure out what was wrong with my furnace and charged me another $ 75 to tell me that i needed my filter replaced. Never again.

These guys were awesome! Fred came to my house, diagnosed a particularly complicated problem, and got everything fixed for me within 24 hours. Fred was smart, respectful and generous. Trustworthy in every way. I would recommend them to anyone.

All I can say is these guys are Awesome.
I use them for all my Business HVAC needs. They are so Honest and Dependable I set up Planned Maintenance with them for 5 of my Locations in Denver Metro.
Nicholas is the so easy to work with scheduling appointments and Invoice inquiries.
I wish I had to guys as my HVAC contact in our other states!

We’ve had the pleasure of working with both Ronnie and Fred. We use their company for both our home and our business. They offer the personalized attention that you just don’t get with the big companies. Fred once swapped out our home thermostat when it wasn’t working and he was both fast and courteous. Great team, and highly recommended.

Pedroza came out quickly during the first cold week of the year when the furnace in my new house didn’t work. They were always on-​time, very polite and professional, and when the tech couldn’t handle the problem, the owner came out on a saturday without an up-​charge to make sure things were done correctly.

These guys are the best. Had an issue with my AC in a condo I just bought, so I called up Fred Pedroza to have a look at it. After 3 days of tracking down wires, cutting into drywall, filling AC units on the roof with coolant, and getting stung by wasps, they found my AC unit was wired to the wrong dwelling (thanks a lot Centrury Builders). Long story short, these guys got me sorted out, and treated me very fair. I will use them again if I need heating and cooling services.

I found these guys on Unilocal and due to the good reviews, trusted them with my business. Since I rely on Unilocal,I feel compelled to add my review here. I must have looked just before the review on ¹¹⁄₁₄ which sounds familiar…
Fred came out for my first issue of potentially moving a furnace and water heater. (That was at least three weeks ago and I still don’t have a quote, but I don’t want one now). After this initial consultation, I needed someone to re-​vent my stove before getting a new roof so I gave him another call to come take a look.
He came (about 4 hours late this time with one phone call in there and some BS excuses about traffic on I70 which I can easily check that on my CDOT app — stupid lie, just apologize) to take a look, and came up with a solution, didn’t know what it would take but said he would do time and materials, not to exceed $ 500 – 600. Fine. He schedules his guys and because I work from home it isn’t a big deal… except when after they are 4 hours late, I call the office. Oh, they thought Fred was going to call me yesterday to reschedule, blah blah blah, they aren’t coming. Reschedule for 3 days later. Luckily this will work because the roofers are also delayed.
Guys show up — to take a look, not do the work as I was told (even though Fred already looked… clearly they aren’t on the same page). As he’s leaving and telling me he will be back on the same day the roofers will start, so there aren’t any leakage problems, he also tells me it will be time and materials but probably about $ 600. Convenient… I ask him their labor rates which he doesn’t know.
So, because I feel that I am about to get screwed, I call the office and ask Nick what their time and materials labor rate and markups are. He doesn’t know but Fred will call me back. Rigggght. So the day comes, several days after my last phone call, no one has called to tell me when the guys will be here and what I can expect to be charged for time and materials. Call Fred who says they just decided to bill it at lump sum for $ 600 but if that’s a problem, that I can just find someone else. Sure, because the roof is coming and I’m basically out of options. He also tells me their labor rate is $ 150/​hr and they had already spent time looking at it (when they were here the first time and supposed to do the work?), plus, they might have to put a guy up in the small attic.
They give me a BS bill with a BS arbitrary number pulled out of some flat rate pricing book for «vent modification» ($ 450…) plus a truck fee, a «diagnostic fee», materials, etc and «discount» that comes to the magic number of $ 600 (this is not how you bill time and materials). Still waiting for the actual detailed time and materials invoice but I doubt I will see one.
As far as I know, the work was done correctly but we will see. Poor communication (both with their customers and apparently internally) is the biggest problem and had they been clear, I wouldn’t be feeling taken advantage of. But alas…

Unfortunately I have to update my review. After that first positive experience, it’s been completely downhill from there. We got upsold $ 500 to clean our heaters (because it’ll make it last longer and run for a while! Insert sales pitch here). And… our heater promptly breaks down right after. Literally right after. We called them back and paid more money to fix heater.
The next winter, we turn heat on for the first time and it promptly breaks down again. At this point, we’re getting irritated, if the heater needs replacing, just tell us instead of telling us to fix a bunch of things that doesn’t work and charge us a bunch of money that never actually solve the issue.
By now we’ve sunk about $ 1000 into heater repairs. This winter, we turn on the heat and behold! It’s not working YET AGAIN. We call them back and it’s another $ 200 (but this will fix it they said) Literally 2 days later, it stops working on the coldest night of the year. Now we’re getting pissed, I think we’ve been pretty understanding up until now. We were understanding when they showed up at 3pm for an 10am appointment without the parts and had to come back the next day. We were understanding when the very next day, they show up late again at 11am for a 9am appointment… We tried to be patient when we rearranged our work schedule to be home and then sit there for hours waiting without a call to tell us they are late… Now we’re done being patient. (And by the way, the heater’s still not working but they did leave a nice $ 1000 bill)
What they sell you and what you actually get is such a drastic difference. BEWARE!!! I wish we had gone with our gut and hired another heating company after the 3^rd «this will fix it» and it just doesn’t. We’ve spent a lot of money on their recommendations because we trusted them and all that money should have gone towards a new heater if that’s what we needed.
We have friends visiting tomorrow who will now be sleeping in a freezing room which we cannot allow so we’ll now be paying for a hotel for them to stay in. After 3 visits in the past two days and paying a butt load of money, heat still doesn’t work and they have not returned our calls when we called to tell them that our bedroom is still freezing and heat isn’t on.
DO NOT HIRE THEM!

Fred and his family are incredible, professional people! I have been using them for maintenance for the past few years. This week, my furnace made a horrible noise and stopped working. Mike and Ricky came out, on time, and fixed the issue in a timely manner! They communicated through the whole process. Once they diagnosed the issue, they gave me a quote to approve before they started the repair. I am so impressed with this family business! They are the ONLY ones I will trust with my furnace and air conditioner! I HIGHLY recommend them to my friends, family and neighbors!

I’m new to Denver and used Unilocal to find someone to help me with my heating problem. Great customer service on the phone and Ronnie was fantastic when he came out. He was friendly, efficient and fixed the problem pretty quickly. He also pointed out something that could be a problem in the future with no hard sell to fix it.
I highly recommend Pedroza!!!

Excellent service!
My air conditioning unit stopped working on one of the hottest day in Denver. I had the company who originally installed the Air conditioner come and look at it. They advised me that the whole unit needed to be replaced. The unit I should add, was not old. They were just trying to scam me. I called Pedroza and was so pleasantly surprised that being a new customer, that they would immediately attend to my situation. Everyone I spoke with was very professional and did what ever they could to fix the air conditioning. They did not try to sell me anything I did not need and guess what? I did not need to replace my whole air conditioner. With a little repair it was up and running beautifully. Thank you for your patience and the personal care. I will not use anyone else. I highly recommend this company.

I recently had Pedroza come out after another company gave me a bid I thought was way to high. Pedroza was prompt, friendly, professional and half of what the other company was trying to charge me. I would highly recommend them.

One more positive review for Pedroza.
Mike came out to check on our air conditioner, which was leaking freon. He explained the different procedures for analysis, then started small and worked his way up until he identified the problem. He was quite thorough as he went through the system. Their prices seemed extremely reasonable and he was careful to walk through each item step by step before performing the work. He also knocked the travel fee off for being a Unilocaler. I can’t imagine I’d find anyone to do the work for cheaper, and I’m confident that his work was higher quality than you’d find elsewhere.
I’m quite happy!

Thank you so much Pedroza Heathing & Cooling for coming out to the rental property I am selling to do my HVAC checkup to make sure it was in good shape!
My unit AC/​Furnace were given a good bill of health (unlike the last company that did it when I had a property management company managing my place that charged over $ 300 for the basic service, then charged for a filter, and then Freon). Mike said that all looked good and just needed a blowout for the dust/​particles done for $ 141…which I had no problem doing. They waive their «visit/​Diagnosis» fee if you have them do the work, and for Unilocalers they waive their trip/​truck charge.
There customer service and phone presence were excellent from the first contact with Fred, to the office manager Nick who told me who was coming out and payment/​invoicing review, to Mike who was on time, was great with communication, and explained the good bill of health.
I felt they were very professional and now that my condo unit is sold I will definitely use them in the future for my residential property instead of using the big boys that my husband used the last time. You will not regret using Pedroza for your HVAC service needs!!!

What a great company! THE BEST CUSTOMER SERVICE WE HAVE HAD, PERIOD!
From the initial telephone conversation with Fred to the wonderful service provided by Mike and Ricky, we can’t say enough about Pedroza Heating and Cooling.
They arrived on time, were totally professional, friendly, informative and thorough. Our air conditioning is functioning again, and their charges were fair and reasonable.
We agree with their terrific Unilocal reviews… you will not regret using Pedroza for your HVAC service needs!!!

These guys run a really honest business. I thought that I was having an emergency cooling issue (I wasn’t, I’m just an idiot) and Pedroza got someone to my door within a couple of days by squeezing my appointment into a cancellation slot. The repair tech inspected my AC unit and told me that there was nothing wrong with it that he could tell. They could have easily told me that something was horribly wrong and I would have paid for it (like a lot of other HVAC repair reviews on this website), but they were completely honest with me. After inspecting my fan inside the condo, he suggested that I change my air filter (which in my defense didn’t look that dirty) and that fixed the problem in a matter of hours. Also, reasonable pricing for the diagnosis and new filter. Go to these guys. They know what they’re doing.

Highly recommend! These guys know how to do business right… they treat their customers like friends and are very flexible. They diagnosed my AC issue and fixed it all
in the same day. Nick was very responsive to my calls and questions. I came home from work, the work was professionally completed, and I had a comprehensive bill waiting for me to call (at my convenience!) and pay. This made me want to pay immediately the next morning. Thanks guys!

I love Tradewinds Heating and Cooling! They fixed my heating issue the same day that I called and installed a furnace for my mom this winter for an awesome price! I would recommend them to anyone because they treat customers like family and are very caring. They are also very knowledgeable and professional. Give them a chance and you won’t regret it!

I’m a commercial customer.
I was screwed over by another HVAC company (not naming names Laguna’s heating and air) they left the job undone and wouldn’t warranty their work. I called around everywhere and couldn’t fit into anyones schedule for over a week.
Was given Pedroza’s information and called. Fred told me he could be out the next afternoon and he was. Took a look at my problem and began to fix it. An hour later we were good to go or so we thought. The crappy company before him switched my refrigerant and didn’t label it. Fred called me back after researching what could be the possible problem. He came back in and fixed a problem I had been having for 2 months in 3 hours!
Fred and his son Mike were very prompt, respectful and professional men. I can’t recommend this company enough. Prices were very reasonable especially for commercial work, they were prompt and very knowledgeable.

This local, family-​owned business is EXACTLY the kind of local business that I love to support. I can’t say enough great things about Pedroza Heating & Cooling. Every aspect of my experience with this company was outstanding.
Two and a half years ago I purchased my first house. Not knowing much about maintaining my air conditioning and heating systems, I called Pedroza to ask about what constitutes normal maintenance. First call, Nick answered immediately. What a pleasure to get a real person! Nick was kind, patient and gave me all of the information I needed. He was able to send a technician out to my house the next day, which was great for my schedule. When I asked the name of who would be coming to my home, he said that it would either be his brother or his father (now that’s a real family business!)
Mike, Nick’s brother, showed up on time the next day. He was GREAT. He completed a thorough maintenance of both my air conditioning and heating system, all the time explaining to me exactly what he was doing, and what he was looking for. He cleaned out both systems and gave me several pointers on how to maintain my systems myself to avoid problems in the future. I had lots of basic questions and Mike couldn’t have been nicer in answering all of my inquiries.
Pedroza has been a family-​owned business for more than 30 years. It is clear that customer service, fair pricing and expert service have been their priorities.