A Purrfect Groomer

I’ve been using Dana and Alex for a while now and every time time my husky Nyssa has come back looking and feeling amazing. They have great customer service and love animals. Nyssa knows them by sight now. I will never as long as they are in business use anyone else.

Poor customer service, wish negative stars could be given. Jake had his second appointment in the last 7 weeks with Alex and Dana and didn’t need much done this time around. Our sister-​in-​law made sure he made his appointment and gave them $ 80 for a fee of $ 65, guess we don’t give change and then let people decide to tip. Not professional at all for people supposedly in a service industry, guess they thought they deserved a $ 15 tip for light treatment Jake received yesterday. So much for being a long standing customer, new groomer found and appointment made.

I’m so glad this place closed down. Had my dog groomed, it was the worst job ever. I have never seen my dog so traumatize in my life. I got my refund back however without a threat to the BBB.

I get my dog’s nails trimmed here almost every month. And I am always in and out within 5 minutes. So convenient. $ 10 for a nail trim. Everyone I’ve experienced here is always so friendly. I come here every time leaving satisfied. And my pup too.

I have been taking my cat here for years now. I was happy with this place most of the time. I had an appointment for a certain day (I made 6 weeks in advance). I rearranged my work schedule and clients to get my cat in. THE DAY BEFORE THE APPT I got a call asking for her vaccine records. I work 9−8pm with clients. It’s not easy or convenient for me to chase down her records last minute. Why wasn’t this mentioned when I scheduled her?! I had no choice but to find a new place to take her.

Dishonest and Unprofessional.
I have a Persian cat who is 6 years old. He is sweet, social, and I take VERY good care of him. I called to make an appointment for a lion’s cut because he some matting on his back paw, which I could not brush out. When I made the call, I said over 3 times that I did NOT want a bath, his ears cleaned, or his tail or feet shaved AT ALL. They told me that would not be a problem.
My husband dropped off the cat and was called about 3 hours later to come pick him up. They also mentioned that they would be charging us an additional $ 20 because the work was so extensive. Bull! My cat had one big knot on his back paw. The rest was just long hair. They also stated that they do not accepted credit cards. Only cash or check.
I was not happy about the surprise in the price ($ 90), but my cat was already groomed. When he came home, I was immediately in tears. HIs entire tail was shaved except for the poof on the end, and so were his feet. He was cut and had dry blood in 3 places and immediately ran away to hide. I caught him to get a better look, and he smelled of floral perfume all over.
I called the business, to complain and was immediately greeted with a nasty attitude. Verbatim, the guy on the phone told me that the groomer said that the job was extensive and that he believed his groomer over me. He also told me that cat was cut that way, upon their OWN decision, because I don’t take good care of my animal. I asked him why we were not called before they charged us an additional $ 20 and he claimed that was a mistake. But he was not prepared to do anything about it, until I pushed the issue and he agreed to a discount on my next visit. NEWSFLASH: It is illegal to agree to one price and then miraculously come up with another when it suits you.
If they knew about cats as much as they claim, they would know that a clean cat does NOT need be bathed until they have gotten dirty. And certainly does not need perfume. Cleaning a cat’s ears, is not necessary at all, and if not done properly, can cause serious health problems. This is why I repeated over and over again, that I did not want these things done.
A Purrfect Groomer ignored my requests, overcharged me, and the man on the telephone needs to go back to school to learn how to speak to customers. A grooming business that has sneaky and unprofessional services, is in no position to shame pet owners! It is the business who is clearly in the wrong. Keep your discount. I will not be back.

The main groomer is one of the rudest people I have ever had the misfortune of having to deal with. I was told one price over the phone and another when I picked up my pet. He was very rude and unprofessional. They made me pay in cash and didn’t even give me a receipt. My dogs nails were cut so short they were bloody and when they put her collar back on it was so loose that when we walked out she slipped her neck out and was almost hit by a car. There are much better more deserving places to get your pets groomed.

My four and a half year old kitty just got his first bath today! His coat looks very nice, and he smells great. He came home very happy and relaxed. He’s currently sleeping like a baby on my bed.
The staff were very nice and attentive, and seeing how happy my cat is after his grooming, they got themselves a long-​term customer for sure.

I have serious issues with trusting my furry family to anyone, but doing rescue I got in animals that needed grooming. I came here and will never take an animal anywhere else. Now all of our rescue animals, and my personal come here. My 15 year old cat loves his baths. It is important to trust the people caring for your animals and Dana and Alex have amazing energy which really shows and helps the nervous animals feel safe. Thank you for giving such amazing care to the animals you groom.

Alex and Dana are such caring people. Dana is a former RVT, veterinary technician, and that makes me feel confident that my pet is in good hands. She did such a nice job on my long haired cat who frequently gets mats. One of my friends takes their pomeranian/​shih tzu mix dogs there and they get such cute cuts. I highly recommend them.

Brought my Chihuahua here for a nail trim about a few months ago and decided to go back last week for a bath, another nail trim and teeth brushing. They did such a good job with him. I was so pleased with the service here.
The lady at the front desk was extremely helpful and friendly. I asked her about their Fromm dog food line and she gave me so many samples to try… thank you :)
I will bring my baby here from now one to get bathed and pampered.

I can’t say enough about A Purrfect Groomer. The staff is so friendly and professional. It is obvious they love what they do. My dogs enjoy going there and I love how clean and soft they are after their visit.

WORST HAIRCUT IN 13 YEARS ON MY BEAUTIFUL STANDARD!!!
I brought my 13 year old standard poodle here for the first time because Wag could not get me in soon enough. I brought pictures of the cut I wanted for him, which was a typical standard poodle cut, fluffy ears, head and at the end of tail.
I spoke to the groomer for at least 10 min showing the pictures and describing exactly what I wanted. I also referenced the sign that if any deviations were going to be made, that I would be called.
The groomer shaved his fluffy head down to ¼ inch but left his ears long and fluffy, Bozo type hair cut.
His face was cut so uneven that my husband and I had to cut hair on his face and around his eyes to make it even, same with his feet. One inch long swatch of hair next to shaved almost to the skin.
Final straw, his typical fluffy poodle tail was shaved closed to the skin except for the very tip where the left a ball of fur the size of a golf ball
Never ever again will I spend $ 125 at this place.
Beautiful dog owners beware. You will not recognize your dog after Purrfect Groomer get hold of them.

I took one of my dogs in to have his undercoat removed and get his nails trimmed. He cam out so soft and clean that I didn’t want to stop hugging him for a week. I was amazed that Dana had no problems trimming his nails because when I try at home he freaks out on me and I can’t get anything done. She said, she had no problems and once he knew what was going on that he was fine with it all.
I am also a volunteer at a rescue group and was foster-​sitting for Dana one weekend. She came by to pick up the puppies that we were watching and my normal spazzy, crazy barking chiweenie was not barking at her the whole time she was in my house. I found this incredible, because there are very few people he meets that he won’t bark at. This proved to me that Dana has great energy and is calm and quiet with all the animals that she deals with. I will always trust my pets with Dana.

I brought my Brussels Griffon to A Purrfect Groomer for the first time today. They really listened to what I wanted my dog to look like and Dana did a beautiful job. My dog is a breed that you don’t see too often and they had experience with the breed, asked all the right questions, and listened. My dog looks great and was treated well. I couldn’t be happier! Their prices are incredibly reasonable and I got him back a lot earlier than expected (though the timing may have been because they were closing early for the holiday). I’m so happy to have found a great groomer in my neighborhood!

We are on extended business so the pooches came along and of course in need of a spa day. I found Dana on Unilocal and I have to say… Dog Whisper step aside… there’s a new gal in town! Wow, I am just amazed with this husband /​wife team. We have two very difficult small breeds to groom (Cocker Spaniel and Chiaw/​Terrior mix) who hate (so I thought) to have their feet touched and have to be muzzled. Dana was so awesome, she literally spent 20 minutes getting to know our dogs and not only made them look beautiful but did so WITHOUT MUZZLING… come to learn they were just afraid of how they were being prevoiusly handled (both are rescues). I am pretty sure in the future I will make the trek from the East Bay out to visit Dana in West Sac for future grooming needs. She rocks!

We have a large dog which can be expensive to have him groomed. He also hates when any other dog is getting the attention he obviously deserves. These guys are reasonably priced and make our dog look great. I am always surprised how fluffy and clean the dog is after just two hours in the shop. I am appreciative that they deal with our dogs jealousy and barky tendency when cooped up in the kennel. We are very appreciative of their prompt appointment schedule which we have timed out perfectly to be able to pick up our monster with out him having to wait too long locked up.

I have been taking my Cocker Spaniel here for years. They always do a great job! I always bring in the same picture and tell them to cut her hair like this. So far so good this is going on 3 years! I would recommend taking your pets here. My mom now brings her 2 dogs here as well and has had good experiences each time.

This is the 1^st time I’ve used them to have my toy maltipoo groomed. After not being very mobile due to me having a broken leg he was in desperate need to be groomed. In the past other groomers just shaved him and didn’t try to style his face so he didn’t look right. Well I was very happy to pick up my glowing white maltipoo that’s face looked just like the terrier on the Cesar dog foods, not to mention, he was as soft as a bunny. He has anxiety issues; especially when not with me, but when I picked him up he was not shaking and stressed out like he has been at every other groomer in the past. That wins me over!

I use A Purrfect Groomer for both of my Toy Poodles, both males. I love the way they pamper my boys. Dana & Alex and the rest of the staff are fabulous. If I think they missed something and ask for it to be corrected they are always happy to take the dog back in and correct whatever it is that I want done. No attitude, no argument.
My youngest dog has no hip joint in his left hind leg so he can get testy when touched in that area, but they’re able to groom him in that area with no problems. Sometimes, it’s not as «good» as the other side, hair maybe a little longer, but I don’t sweat it, I just figure it was a bad day for his hip. I’ve been taking them here for several years, I did take a break and tried someone closer to my house but I went back to Dana & Alex.
They’re great!