Be Auto Smart

Kings of the Dishonest Up-​Sell. Took care in for exhaust work and called me later that day with a list of problems. A couple were legit, others were dishonest and all meant more $$$ for them.
Synopsis:
1 — Tried to sell me a expensive transmission service with a false claim that was easily refuted.
2 — Gave me one price on the phone, then raised the price by $ 80 when I picked up.
3 — Up selling is their business model. Don’t send your mother here.
Case #1 — I had just did a full service to my transmission months ago during an engine swap. Included new seals, fluid and new torque converter. When Be Smart Auto called after my exhaust work was done, they stated that the Transmission Fluid was BLACK. Tried to get me to buy a full tranny service because there are «lots of moving parts» and black fluid means metal shavings. Tried to up-​sell me again when picking it up. I have them two chances with «Are you sure the fluid was black?»
I then personally re-​checked the fluid and it was new and beautiful RED fluid. Clearly they are dis-​honest or incompetent.
Case #2 — The only reason I gave this shop a chance was they are close to my work. Quoted on the phone a parts cost of about $ 80 and a labor cost of $ 85. Then at pickup (after the scary up-​sell report) they were charging me $ 160 for the part. (You can buy this part for $ 80 at any auto store) This might be an honest mistake, but we everything in writing before-​hand. They did discount the part’s re-​sell and refunded $ 60.
Case #3 — My listing of serious issues with my care included, (1) beyond the lie about the transmission, that (2) I had rust in my brake fluid, (3) my front end needed the bearings all re-​packed with grease because the hubs were loose (yes grease keeps bearings tight), and I needed (4) front end work done. I wont argue about having loose steering, but please don’t try to convince me I need to spend $$$ if I want to be safe.

Excellent auto mechanic in West Jordan. Finding a good auto mechanic is hard to do. Now that I’ve found Kyle Borton at Be Auto Smart I won’t go anywhere else. He really know cars and will be straight up with you when diagnosing car problems. He’s fair and honest and wants to build long-​term relationships with people. He doesn’t want to just make a quick buck like most mechanics. I have recommended my friends to him and will continue to do so.

If you want your car repaired correctly, this is the place. They won’t tell you things that are not true to get your business. They just do a good job and hope to keep you as a customer. I’m a fan.