MetroAccess Paratransit

I am so disgusted with what I observed. Metro Access driver, female, small, taking up the entire handicapped ramp and blocking it to anyone who needed it, including approximately 10 elderly patients on canes and walkers, at an extremely busy medical office tower in Northern Virginia. The driver was hostile, and almost ran over some nice church lady.
Do you even screen your drivers?
Reprehensible.
I would never let my friends or relatives use your service.

No amount of spin sweetens up this lemon.
What a system. If you have multiple passengers on your trip, you may be riding in one of their buckets for a long, long time, as the passengers board and disembark at different locations. Plan your appointments with that in mind. Perhaps plan a very early arrival time, and sit and read a book somewhere until your actual appointment time comes up. Surely there must be some better system that can be devised…
Riding as an assistant for a nearly 100 year old woman, we advised the business we were visiting to come notify us once the van pulled up. Metro Access had the phone number for the business. We did not have cell phones. The van arrived, we were notified it was waiting, and we immediately headed for the exit to go out into the street. The manager of the business told the van driver where he could safely park, until we hobbled outside. In the few minutes (five minutes at most) that it took us to collect our things and get outside, the driver left without us. The 100 year old was left (with me) wobbling in the street, while we attempted to make phone calls to summon the van back. We were told it couldn’t return, and we’d need to rebook the trip home on a different van, and sit and wait for it to come collect us in an hour or more. If we were lucky.
Lots of phoning, running around, confusion, and misery. Would you describe this as «user friendly»? I wouldn’t. And least of all «user friendly» for handicapped and elderly individuals, who need time to walk even short distances. If no one had been around to assist the 100 year old, she would have ended up stretched out on the sidewalk.
Losers, losers, losers, whose noble calling has been reduced to a mere livelihood in which there is only lip service to politeness, compassion, and helpfulness. Instead, you have, in my opinion, a bunch of hacks who use the «rules» of this organization against you whenever it suits them (they are allowed by the «rules» to drive off after five minutes, I was told). Both the employees and the rules should have had more thorough examinations before being unleashed on senior citizens and the physically and mentally disabled.

Nice service (if it worked like they say it should) and very nice employees but badly inconvenient as they are run by WMATA and anyone that lives in the area knows what a broken system the company has.
Calling to make an appointment the people are RUDE and have ZERO customer service skills, the travel distance is very limited and RANDOM if it’s outside of DC. Literally some places the limit will take people to one side of the street and across it is out of their map!
Customer support is also worthless just like the rest of WMATA.
They show how they barely care enough to look ADA friendly.
I wish I could given them negative stars…

Great service and cost for it price. Make sure you bring a drink or snack with you it may be a long trip.
I needed a bus service to get to work and back. I contacted my doctor to fill the form out and send the form to get MetroAccess Paratransit. Even thou that the cost is great for $ 3.00 thou $ 7.00 in the national capital regent. You have to call 24 hours before you take the trip. Also you can go online to
to cancel, book trip, check your next ride. You have to get to the location of pickup. It a 30 min window before you get pick up. paratransit is a hair ride. You my be in the of a another pick up. You or another passenger will be drip off.
LATE ARRIVAL or LATE DROP OFF. MetroAccess my on late because of traffic or no show maybe anything else can happen. If so MetroAccess will automatic refund to your metro easy pay account. or you my now have to pay. Same as your drop off.
SAFE Safe is number one in MetroAccess rules. Everyone has to buckle up and every wheel chair or scooter also walkers has to be buckle down.
STOP Metro will make no stop for the passenger. Pick up were you request and drop off you request that you made over the day before.
P. S. Only way you can is ask nicely or offer them a drink or something to eat. my or my not. good luck.
All Metro Access come with a wheel chair left. passenger with a wheel chair or scooter my have to put a posies belt. The passenger wood not fall out his his or her chair.
Nice people and staff. There to help and service with a smile