Bluemercury Georgetown

What a waste of time… I usually don’t do this but my experience at this place lead me to this Unilocal… I was followed around the store like I was of mystery then I was asked «Have you been in here before?» By then I felt overly offended… I let the young lady know that I was fine and didn’t need any help and practically she was on my back while I tried to shop for my last few Christmas gifts and stocking stuffers… I didn’t make a fuss about it, I just left… I was livid! Never ever will I set foot in there again…

Saw their chalkboard sign out front advertising brow shaping & tinting. I’ve been wanting to try brow tinting. I was able to get a walk-​in appointment, which was nice. The back room where they do spa services is really pretty & quiet. Lydia shaped my eyebrows & tinted them. She also did an upper lip wax. All of which looked fab. The reason for 3 stars is because it was $ 75 when I checked out! WTF? For eyebrows? $ 25 for the eyebrow wax + $ 30 for the tint + $ 20 for the upper lip wax. I tipped her 15%, even though I was in shock. I paid $ 87 for my EYEBROWS AND UPPER LIP? I can get my hair cut for that. So yeah, they look nice, but I think I’ll keep going to Dupont Threading where I can get my eyebrows/​upper lip done for $ 18 total and they look just as good. Just have to find somewhere else in DC that does tinting…

I’ve been going to this location for a few years now and I’ve seen it go through its ups and downs. I’m delighted to to let everyone know that this store is definitely on its up and its primarily because of Amanda, one of the best and talented aestheticians in the DC area.
I went in for a eye brow and upper lip wax and it was the most amazing experience ever. Amanda was fast, gentle, and efficient. She knows how to properly shape your brows based on your face shape and makes them proportioned to what is best suited for you. She is so gentle, you don’t even feel the hair being plucked out, or when she applies wax and removes it with the cloth strips, and I got out of her room with very minimal redness on my brows and upper lip. Not only is she an experienced aesthetician, but she is highly knowledgable on skincare products and will choose the best product to compliment the service she did for you.
Again, I’ve been driving from Manassas, VA to this location for years because it was the original bluemercury, and I’ve come here for the service and pampering, but I do agree that in the past customer service was at its minimum, especially the last 2 years. But there is only good things to come at this location– with new, friendly management and staff and with especially Amanda as one of the top beauty experts there, she is definitely one good reasons to keep coming back at this location for more of everything! I’d highly recommend you make an appointment with her soon; you won’t regret it!

It’s helpful to know what you want before you go in otherwise you are likely to get bombarded by sales associates. I personally like to be left alone while i shop — unless I have a particular question and reach out to ask.
As for the services, they can depend on the person. I’ve had some great services (from people (Angelika) no longer there) but everyone I’ve tried after her has been mediocre. It’s pricey and i get a ton of attitude when i ask for hard wax instead of strip wax. instead of just doing what i ask, i get a ton of push to it their way…

This beauty store is 2 doors down from Sephora, (where they have a rewards program… Blue Mercury does not).
Good selection of house and bath fragrances, but limited on makeup choices.
The store is clean and set up for great makeup presentations, but with the limited selection of makeup brands, I’d head to Sephora.

I walked in at 4pm yesterday, there were 3 associates working: one went on a break, the other was assisting someone, and the other… she walked up to me while I was looking at the Laura Mercier Caviar Sticks and asked if I needed help. I responded «actually yes I do, I’d like some help finding a dark brown eyeshadow that compliments this New Moonlight Caviar Stick.» She said «Ok just one second,» walked away and asked the man next to me if he needed help, assisted him on a product and then went to the register, where she was for the next 15 minutes, never even making eye contact with me for the rest of the time I was in the store. She even left the register to help other people who had just walked in, and never came back to me.

I wanted to treat my wife to a massage for her birthday, and I was near the Bethesda location, so I popped in to see if they offered massages. They told me that they did and sold me a gift card to cover a 90 minute massage. When my wife tried to schedule it, she was informed that they only offer massages at the Georgetown location. Only on Saturdays. Only from 11:00 am — 2:00 pm. No one at the store told me this when they were ringing up the $ 150 for the gift card. My wife works on Saturdays.
I was pissed and felt ripped off, but Blue Mercury is a high end store with a decent reputation, so my wife decided to hold on to the gift card and wait for the next Saturday she had off. The first time she scheduled the massage, Blue Mercury called and cancelled a few days before because they said the massage therapist wasn’t available. So I guess this means they only have one person available once a week for three hours. Why even bother offering the service at all?!?
She was finally able to book the massage a few weeks ago. The massage room is a closet. A filthy closet. There was dirt all over the floor and rust stains on the walls. There were four trash cans in the room. Not sure why a tiny utility-​closet-​turned-​massage-​room needs FOUR trash cans, but there they were. And the worst part, it reeked of vomit. She asked the massage therapist if he smelled it too, and he said that the room pretty much smells like whatever is in the street outside.
The actual massage was fine, but the overall experience was about as bad as it gets. Avoid this place at all costs. Bottom line: the employees only care about separating you from your money.

Customer service is not great.

I had a fun time picking out my bridal makeup here. I found everything I needed and it was all high quality. The customer service wasn’t the best on the day I went, so my sister and I shopped on our own. It seems like some of the staff doesn’t know a lot about makeup and color matching, but I love this store and it’s always a relaxing shopping experience.

Love this shop/​GREAT CUSTOMER SERVICE! I came in with a specific product in mind and asked one of the clerks if she had any personal experience with it. The manager/​owner/​apparent person running the show was on her way out the door (like purse in hand, done for the day) but stopped when she heard my question and proceeded to give me EXCELLENT personalized service. She ended up talking me into a different brand that she said was better quality yet less expensive! Talk about actually looking out for the customer! She also gave me a ton of samples after asking detailed question about my skincare routine and needs.
It was just so great and refreshing that she went out of her way to be so friendly. I ended up with a great product, better than the one I walked in searching for. More than that, I was post-​gym and wearing really gross gym clothes and she STILL lavished me with attention and great service. I had just been completely ignored for the first time at Sephora ten minutes prior to going to Bluemercuty, something that definitely doesn’t happen when I stop in wearing full office attire.
THANK YOU!

Heard about this store from family and friends who live in Georgetown for their unique makeup and awsome facial treatments. Decided to explore the area and find the store. Store stands out on its street and inside was even prettier! Everything was in its perfect place with samples to try, staff was friendly and informative about my skin. They even gave me a little makeover to freshen me up!
There were sooo many products that ive never heard of! I bought a few of the fresh sugar lip treatments, facial scrub, BM’s M-​61 line and even some male products for my dad by Jack Black! I saw they had spa treatments so i read up on them and heard they have a stellar reputation so i decided to try it out a few weeks later. I love facials but am very particular about who touches my face. I made a day out of it and got a purifying facial, brow wax and hot stone massage. IT FELT AMAZING! I love getting pampered and enjoy every minute of it! Definaly returning and heard BM is a chain with locations in a few areas likes NYC! cant wait to visit

Came here on a Saturday night. Taking a lovely walk down the Main st. Low and behold, there was Bluemercury! Cute little boutique but big top brand name beauty & cosmetic items. La Mer, Jo Malone, Trish Mcevoy & more. The customer service was outstanding, super friendly, very informative, and provided a lot of guidance without being too pushy on the sales. They were so helpful and they have this MEGA Sale right before the holidays. Will definitely come back here! The sale is a presale the first weekend of December. Pay now, receive later. It’s SO worth it! When else can you get LA MER on sale? Just loved their store, thanks a million, love your products & love your service!

This is probably the best metro-​accessible spot in DC I’ve found to look for perfumes. I’m most impressed by the fact that they have most of the Serge Lutens line, but they also carry Diptyque, Tocca and others.
I generally prefer the hands-​off approach to sales they use here, particularly if I know I’ll be in several times trying out different scents before buying. But it’s a small store, so help is never hard to find and if you ask questions, they’re generally pretty familiar with the products. So recently they were out of the scent I was looking for, but they were able to offer suggestions for alternative sandalwood fragrances in the other lines they carry (without going over to their computer and looking it up).

So I usually get my eyebrows threaded, but thought I’d give this place a try because someone had told me they do a good job. BIG MISTAKE!!! I’m not super picky about how they are done, but he made them so thin!!! My boyfriend (who NEVER notices anything about changes in my appearance) noticed my «face looked different». That says a lot. And he didn’t even clean up the stray hairs. 35 dollars for something i could have done with my tweezers. ugh… so annoyed. don’t remember the guy who did the botched job, but doesn’t matter, don’t go here.

I visit Blue Mercury stores all over DC and I had a great experience with Jamie yesterday in the Georgetown store. She was extremely knowledgeable about the products in which I was interested, skincare in general and actually saved me money by giving me samples of something to try before purchasing to make sure it gave me the results I wanted. Upon check-​out, she made sure I knew about the upcoming sale and made herself available to pull products for me so they’d be available on the sale date. I was very pleased and hope she doesn’t leave that location!

I read some great stuff about Bluemercury about their spa treatments, so I decided to give it a try. The staff were really nice, however, the facial that I received was rather disappointing.
I didn’t feel like the treatment really took care of my concerns.
I probably wouldn’t recommend their facial to anyone nor would I return.

This review is for the Bazilian wax with Melissa. She is the best! She is fast and very thorough, making sure your area is completely clean of any strays. I actually went and got waxed in Bethesda and it was an epic fail, it was a shame to pay good money only to look down and not be completely hairless.
Ask for Melissa in Georgetown!

My sister recommended this place to me for the waxing. I specifically asked for Melissa who is a godsend! She’s quick and efficient and very personable.
The waxing area is located in the back of the store and fairly quiet. Plenty of magazines in the waiting area and the rooms are small, clean and I noticed that Melissa did throw out each tongue depressor with every use.
It was about $ 70 for the wax and I will be definitely going back here!

This is where my friends get me birthday gifts, like special lotions, soaps and perfumes. For example, they have Molton Brown products from the UK. [Try MB liquid hand soaps, like «Naran Ji»: they last for months, so worth the price.] You can get high-​end cosmetics as well: have seen local TV celebrities shopping here for their make-​up. They have special deals and «make-​over» days with renowned cosmetologists. Perhaps my favorite indulgence is their line of Tocca products: body washes, lotions, and — yes — laundry perfume. [My favorites are «Stella» and «Cleopatra».] And, since my birthday is coming up in a few weeks, my friends will be getting reminder calls… ;)

I pretty much never bother with expensive skin creams and for makeup, Sephora next door is a better stocked playground. So why do I bother going to Bluemercury? The perfumes, of course. And candles to a lesser extent. But the day I pay $ 50 for a candle will be the day I stop thinking about how many bellinis $ 50 can buy me. Or shoes. Or friends.
Anyways, Bluemercury has a small selection compared to a full-​fledged department store but what they do stock is the harder to find niche lines, so fair trade off. If I want to know what the new L’Artisan Parfumeur, Diptyque (fragrance or candle), Serge Lutens, or Acqua di Parma smells like, I’ll pop over here for a sniff. They also have the full range of Fresh fragrances, Tocca, and Creeds.
The salespeople are generally friendly and ready to help, but just how much help they can be varies. A really trendy looking guy seemed to know his way around the fragrances, but on a recent visit, the saleslady who helped me was fairly clueless. Oh well. At least no matter how (un)knowledgeable they are, they’re happy to let you spray and sniff, rinse and repeat at your leisure.