O’Reilly Auto Parts

Came in to buy a light bulb, wound up buying windshield wipers as well. Cody not only offered advice on the different brands and types of blades, but also helped me find the right size and even went so far as to install them in the parking lot for me.
Good guys. They know their stuff.

Last weekend (a Sunday evening) my family was driving home from Seattle to S.F. and had car trouble as we came through Vacaville. Thank heaven the car gave out where it did because the staff at this shop truly came to the rescue. It was hot, we had been in the car for over 10 hours and our kids were exhausted. Alex went so far above and beyond to help us get back on the road. It restored my faith in humanity for this young guy to take the time to help us in our time need. He so easily could have watched us fumble around trying to figure out what was wrong, but he put his expertise to good use and believe it or not after all was said and done the repair was a $ 2.88 bolt. I can only imagine what a repair shop would have charged us.
Alex is awesome. I’m sure he’s got a bright future with his great attitude, work ethic and knowledge.
Thank you, Alex!!!

–RUDE
–PETTY
–ATTITUDE PROBLEMS
I had a lifetime warranty on an alternator, so I ordered a new one in the morning with no hassle from a friendly gentleman. I was told the alternator would arrive around 3pm. Then, 3:30 passes and no calls, so I called to follow up and some lady said that the delivery guy will be 10 minutes late and they will call me back when the parts arrive. Then, 4:30 passes and NO phone call from them. I finally walked in there around 5pm, and a short Latino guy was giving me an attitude, his name was LUIS, and was giving me a hard time about not having a receipt for the alternator that I bought 4 years ago. I told him to check the computer to see that my information would be there, but he still insisted that I should have kept my old receipt. I told him for the third time to check the computer, regardless my info would be in the computer. Finally, he had no choice but to give me the new alternator because my information WAS in the computer! Then, he tells me that sometimes that there computer doesn’t always work and that’s why they need the receipt. However, that’s not my problem, and I’ve worked for an O’reilly store myself when I was younger and we never had that problem. The computers always worked fine, and his computer was working. There was no need for him to give me a «know it all attitude» repeatedly. The guy had serious control issues. I never had this attitude problem at any O’reilley stores. He acted like he didn’t want my business. This idiot jokes about racism to other customers and employees, what does that have to do with his job?
Everyone was friendly there except for that LUIS guy I encountered. The guy seems like he hates his job. His job is to sell the parts, and be helpful to customers not rude. It’s not my problem, that he hates is job. He needs to pay his dues and go to school if he want a better job. This is what I hate about unionized jobs, peons like him ruin businesses.

Rude from the start. Didnt acknowledge me. I brought in a hose and they acted like I was car literate enough to know which hose it was. Then they didnt have it.

I came in after my car failed to start, and needed a new battery. When it comes to cars, I have absolutely no idea what I’m doing — I just knew I needed a new battery. The staff greeted me as I approached the counter, and helped me find the battery that I needed. I told them how I have no idea how to put in a new battery — so one of the guys helped me out with some tools and did it for me.
TIL how to loosen a car battery and replace it.
Above and beyond! Thank you :)

Just about what you would expect. Friendly and about average service. Id go here again for any diy auto parts over a dealership.

This one star rating is not actually for the whole store, just the line of automotive products O’Reilly sells under the «Microguard» brand. When this place was still Kragen Auto Parts, I’ve never had a bad experience with filters. Kragen sold mainly Fram Filters and that was fine with me. I recently picked up a fuel filter for a ’69 VW Bug. It was a Microguard brand since O’Reilly no longer sells the Fram brand oil or fuel filters anymore. I put this new filter on the car and immediately began having problems keeping the engine running. After 30 frustrating minutes, I decided to throw the old FRAM fuel filter back on the Bug… engine runs smooth again. WTF? In my almost 30 years of auto repairing experience, I NEVER picked up a bad fuel filter til now.
STICK WITH THE NAME BRANDS FOLKS! SAVE YOURSELVES THE HEADACHE OF WHAT I WENT THROUGH!