Siegel Lance M MD

Dr. Siegel preformed my eye surgery in April 2016 to correct my double vision (esotropia). Now I am 5 weeks post-​op and I see perfect! I know that the waiting time in the office is long, but it was definitely worth it. He is a great Doctor that knows what he’s doing.

What a wonderful doctor! My son had strabismus and at age 29, Dr. Siegel, in Upland, California, was able to repair both eyes and with a wonderful bedside manner. MediCal had rejected his claim but Dr. Siegel actually went to the insurance office on our behalf to insist it be covered because it was necessary. I have rarely met a doctor who actually cares about his patients as does Dr. Siegel. His office is very busy and it’s not always easy to get through, it’s true, but he’s worth the effort. Once he saw my son, he arranged for the surgery within two weeks and it has, in one day, changed his vision entirely and his self esteem. I HIGHLY recommend Dr. Siegel!

The most unprofessional staff I’ve ever dealt with. I was referred to them by another doctor and booking an appointment with them is a nightmare. It’s been 2 months already and I still don’t have one, they keep dragging it. The coordinator, I believe her name is Vanessa, is extremely unethical. I am putting 1 star because I don’t have the choice to not put any at all. I DO NOT recommend this place. Doctors need to really reconsider their employees.

WISHED I HAD CHECKED Unilocal FIRST!!!
We went here on a referral from our primary pediatrician. I’m convinced she is unaware of how HORRIBLE this place truly is.
When they said 4 – 6 hour window for an appt. I assumed they were speaking of worse case scenario… wrong. It was 4 hours for a regular examine due to their 3 stage rotation appointment style.
Beyond this, I arrived at 8AM to find a lobby full (31 chairs, 52 people… yes, I had time to count). Checked in, told to wait.
— waited over an hour for the first call back (9:30ish)
–waited an hour for the second call back (10:30)
–waited an hour and 15 minutes «for dilation to complete»
–waited 15 more minutes to see Doctor Siegel
I didn’t end up leaving until 12:20pm…over 4 hours for a standard eye examine for my child.
The wait wasn’t the worst part…
–the need to turn in my license, phone, or keys to use the restroom after I had already checked in was ridiculous
–the restroom with a bloody tampon and urine all over the floor at 8:15AM
— the complete lack of care or concern when I told them about the restroom
–the crushed, spilled food in the lobby floor (yes, right after open) that only got worse as the day went on.
— the black duct tape covering the examine chairs and furniture to «hide» rips
–the black handprints on the walls of the examine rooms
–the missing handles on exam room cabinets
–the lack of handwashing by the doctor or any of the staff when going between rooms seeing patients
On I could go. The frustrating part is this, you bring up your concerns with one of the supervising techs and she blames demographics and their «catering to children with special needs». The Dr. (who was nice and good with my daughter) dismissed it and had the nerve to tell me that I should be thankful because my daughter is the most well behaved and physically well child he has seen all day.
So I deserve a guilt trip for training my children and having a healthy child for your lack of oversight or professionalism in your practice?
Do yourself a favor… never go here.

This is my 2^nd visit here! This place is awful! The receptionist has a poor attitude. He is NOT friendly at all. The wait 4 – 6 hours is absolutely ridiculous due to overbooking! They literally herd you in in an overcrowded waiting room! How are they still in business? I would love to know

For John K your statement is incorrect. Dr. Siegel’s staff & clinic represents him and should do so with professionalism. Please continue reading.
My children have been seen for several years by Dr Siegal and/​or his associates with no incident until this pass week. I needed a report with diagnosis, prognosis, and treatment plan and the office staff became rude, argumentative and unhelpful to provide this, although legally I am entitled to ask for a copy. I spoke with «Tandy» who kept telling me DPSS should provide a form, I explained this was not for Foster Care and she did not understand what I needed and asked to speak to someone in records or the office manager. She ended up putting «Jennifer» on the line who would not confirm her position and told me I needed a letter from my primary doctor requesting info. She also stated I was entitled to requested documents for personal use. Yet refused to provide w/​o primary care request. I then faxed my request along with request I received to the office. Jennifer contacted the signor and said I needed primary requesting info.
Needless to say, requested documents have yet to be received. What I did receive was a letter signed by Dr Siegel telling me to seek a new opthamologist due to missed appointments & not following treatment! I have never missed an appointment and treatment plan is followed because we are dealing with my child eyes! Instead of Dr Siegel making sure his staff treats patients with mutual respect he continues the rudeness he allows his staff to display. The laziness and incompetence of his office personnel far overshadows the service the doctors display. For that I refuse to rate more than the required one star, because the office staff are the first and last people you see and talk with. Clean up the staff and you’ll have a more considerate and 5 star worthy practice.

Two words: NEVER EVER!!! What kind of medical professional establishment has their patients waiting AT LEAST 4 hours to be seen?
I have a 4 month old and literally within the 4 hours we were there, I never saw the Dr.
The waiting room is small, over crowded, disgusting. The bathroom inside the waiting room was gross with the damn key not even working! C’mon! The front desk staff, clearly you hate your job.
They have you going in and out and in and out. Why not do your first and second assesment together then have the patient wait (for the solution to dilate your patients pupils, which doesn’t take long btw) then do your full and final assessment!
They told me your child eyes are fine, might need glases, will monitor, but you still have to wait for the doctor to see him. why?! To tell me the same thing so they can charge the insurance companies more for their lack of services?!? That’s BS!
We weren’t the only ones who left. There were so many names that were called once their turn was up and clearly they all left. I’d rather drive to a further location just so I can experience some professionalism. The WORST patient experience ever!!!

I wish I could give negative stars!!! This place is literally HELL ! Image all of the following with a toddler: Insanely long waits (4 – 8 HOURS), rude staff, dirty bathroom, over crowded over booked, NO toys or play items just torn books and one poorly placed TV set. The second I walked in I felt like I was in some welfare free clinic that hadn’t been cleaned since it was opened !
I will be taking my daughter to a real professional out of the area where we can be treated like people instead a cattle!
I also made an official complaint with my insurance and the pediatrician who sent us there .
If you care about your child or your time you will stay FAR FAR away from this place.

There is nothing sadder than a little four year old coming out of anesthesia… Unless it’s the Physician who schedules 11 small children for surgery at 9:30 in the morning. Apparently, the discomfort of a toddler, who has had nothing to eat or drink for 18 hours by the time His Majesty gets to her, means nothing! If a parent didn’t give their child anything to eat or drink for 18 hours, DCFS would be at their door. I’m so disgusted. If anybody has the opportunity to work with a Dr. Lance Seigel… DON’T. I can tell from the other reviews that his Office is run with the same philosophy as his surgery schedule. Just a disgusting human being.

I’ve called to make an appointment because my son was referred through his pediatrician and so far they hung up on me twice, put me on hold for 30 mins, and just had a horrible experience trying to make an appointment. I will not be taking my son there reading the rest of the reviews.

This place is an absolute joke!!! If you plan on coming here for an appointment be prepared to wait about 5 hours plus. Totally unacceptable. The staff up front does not help you whatsoever. If you decide to subject yourself to such horrible service make sure you bring two meals with you because you will quickly deplete your calorie storage for the day if you do not.
I would rather visit the DMV nine days in a row than come back here.
Screw this place!!!

The wait here is anywhere from 2 – 5 hours. The doctors and back office staff are great. Front office staff is usually rude, but that’s probably because they field complaints all day about the wait. If I could go somewhere else, I would, but this is the only children’s eye specialist around.

Rude staff, never get to see the doctor. Very unprofessional. Wonder how they are still in buisness.

I took my daughter to Dr. Siegel’s office at the high desert location. Upon arrival, I checked in and asked if I needed to fill out new patient forms. The receptionist gave me a bit of a snotty attitude and rudely told me to wait and have a seat. I sat and waited an hour before the receptionist gave me the necessary first time patient paperwork. 20 minutes later the technician called her back. She was really nice and explained everything well and made my daughter feel very comfortable. After asking me a few questions she asked me to take a seat in the lobby again. About 20 minutes later the PA called her back. He was very nice and professional and he explained he would be putting drops in her eyes to dilate them and she would be getting called back in about 45 minutes. He explained that my daughter had chalazions that would need surgical removals on the bottom and top lid. After an hour or so we were called back to see Dr. S. He seemed to be rushed and distracted. He introduced himself very sarcastically and asked my daughter a series of 20 questions in a row without giving her a chance to answer and then said. «Do you even speak English at all? Oh you don’t? Oh well that’s going to be a problem!» I was shocked at this point by his unprofessional bedside manner and racist remarks. He began poking at her eye WITHOUT gloves on! In a matter of seconds he began to squeeze her eye very aggressively with his BARE fingernail! He was trying to squeeze the chalazion out without anesthetic and she began to bleed quite a bit. I right away asked him if he should be poking at her eye without anesthetic. He said yes! I was apalled!!! He then right away stopped explained she needed to have them removed that same day. He had the assistant set up. The technician had only set up enough anesthetic for the top lid. He began to numb the top lid and partially numbed the bottom. The technician asked Dr. S if she should get more anesthetic because she thought he was only going to remove the one on the top lid. He said «No its ok» He then partially numbed the bottom lid with whatever was left of the anesthetic from the top. To make a long story short, my daughter felt the whole procedure. To my horror she was not near numb. She felt when they shoved the forceps in her eye. She was screaming «stop it hurts, take it out!!» I walked out horrified and in shock. Never in my life have I experienced a situation like such. Dr. Siegel obviously is not mindful of spreading bacteria and infecting people because of his lack of cleanliness and carelessness. I will never return to this office. The manager at this office is the rudest most unprofessional person I have ever dealt with. I will never recommend anyone to this office and I feel bad for the future babies/​kids who have to see Dr. Siegel. Parents beware of this horrendous place!

Dr. Siegel knows his stuff. He is very knowledgeable and gave us great advice when my daughter was diagnosed with a minor eye problem. How can babies tell you something is wrong right?
We no longer go here because kids have grown up, and the waiting period is absolutely horrible. And it’s not like we can go to the appointment, grab a bagel and come back. I would have given 3 stars, but the review is for Dr. Siegel, not his staff or clinic.

THis is my last review of this office as I will never ever again in life go to this office. EVER! I called to confirm my 11:45 appt and was clearly told that they were running «on time.» I was not seen until 12:45. When I asked the clerk at the front desk, I was rudely told that appointments can take up to 4 hours. Why did they tell me they were running «on time» Does «on time» mean waiting for one hour??? I was again rudely told that if I was dissatisfied with the service, to tell the Dr. At 2:00, we were seen my the optometrist and I asked her to explain the waiting times and why the staff was so rude. It was as if I was talking to thin air. I got no response. NONE! I told her we would never come back to this office again even if it meant driving a distance to see another Dr. This office is dirty, disorganized, has goofed instructions for an MRI for my son, continuously makes people with kids wait an inordinate time… the list goes on. I called Dr. Seigel after the goof with the MRI and never got a return call. Sorry, this place is just a mess and I cannot and will not be subjected to this mistreatment again.

Unfortunately I have to see this doctor b/​c my insurance won’t let me go to anyone else! When I know I have to go there I literally want to cry. For my first appointment I was there for 7 HOURS!!! I don’t even know where to begin with his office staff, they are so stupid it terrifies me that people are actually capable of being that stupid! I hate calling there, I hate the appointment, and I felt like I had no answers when I left… and I have to go back again in a few weeks… someone shoot me now. This place doesn’t even deserve the 1 star I gave it!

If all you had to do was work with Dr. Siegel, then it would be a great practice. The building is filthy, his people are incompetent and it appears that they truly don’t care about their patients. Think puppy mill. We called him to ask for help several time and he didn’t even have the courtesy to call us back.

OMG RUN as fast as you can, DO NOT GO HERE, unless you have a tent with Breakfast, lunch & dinner in a cooler. I sat there over 4 ½ hours! There was a disabled boy in a wheelchair starving, he was waiting so long, who treats people like this! Give out pagers so your customers can go eat without losing their place. Learn how to book apponitments. 4 ½ hours, !!! the entire waiting room was packed, there was not 1 person waiting not complaining, crying, kids starving. THE WORST experience I have ever had from a Doctor