Roberts Mechanical & Electrical, Inc

We thought that PG&E was doing a control of our air conditioner. After calling last night and finding that not to be the case, we called early this morning for a service to fix our compressor. They were able to send a repair person out today. After a quick check of the system they found a simple part had gone bad. Replacement was quick anf the AC is working great again. Very nice and caring employees!

On Thursday December 11, the day of the big Northern Cal. storm, my furnace went down. I needed a Furnace Draft Inducer/​Exhaust Vent Venter Motor, which is a small component (but critical) to the furnace. I called many furnace places and was told I’d probablly get it faster buying it online. Amazon’s expedited shipping 3 – 5 days. The house was very cold. I decided to make one more call to Roberts Mechanical and Electrical Inc. Didn’t know anything about them. A very kind women answered the phone and when I made my inquiry, she promptly connected me with Tom. Tom was
concerned about my predicament and informed me that he was in his Santa Rosa office and offered to quickly call and see if his supplier could get one to me by the next day. He called back right away to inform me that he could get one to me the very next day, quoted a price and said that since he had to temporarily pull his crew out of Ukiah (due to the storm) to help in Sonoma County, I would have to drive to Cloverdale to pick it up at the technician’s residence and would this be O. K? We agreed. He took down my name and address and said that he would send me an invoice.
I am very, very happy. His technician called as promised, we picked up the part,
and the house is warm. Wow! He didn’t know who I was, but didn’t even ask for
money upfront. He went out of his way to rapidly take care of me. Frankly, this is
truly 5 star service. I highly recommend this company.