Tyler Ford

I bought my Ford Fusion in October of 2014 and from the very first time I walked thru the doors on the day I purchased my car, to the other few times I’ve come in for servicing or other issues I was having, they have made me feel important and have been most efficient and quick taking care of it. All in all, I love Tyler Ford!

Bought a KIA there this year (2015). Received my complimentary oil change and tire rotation. I have bought seven to eight vehicles there in the last ten years. Love the staff and service. I can’t see myself going anywhere else. The «service» department is really nice with coffee, doughnuts, fountain drinks, satellite TV, free Wi-​Fi… I kind of hated to leave. All-​in-​all, great service and great communication. I’ll definitely be back!

Great service. Cody was our salesman. He went out of his way to accommodate us and show us the cars of the lot. He helped us find the car we wanted. The finance dept was right on the ball. Brian explained everything to us. No hidden costs or drama. A very smooth & enjoyable experience. Thanks, Tyler Ford

I was getting my Jeep worked on at the nearby Jeep dealer & was getting a little tired of renting a car due to the lengthy time it was taking to fix the jeep (10 days) so I decided to buy a used car. I tried the Jeep used car lot first, but the used car lot rep. didn’t call me back. I went to Tyler Ford & found a used Mercury Grand Marquis with only 43,000 miles on it & it ran great. They only thing was the oil gauge was not working. Cody Fox was the sales agent & he gave me his undivided attention & worked out our fair deal. The oil gauge was to be fixed & to my surprise he offered a loaner car while we had the car fixed. That was so nice!
We picked up the car the next day & I noticed a miss in the engine. I called Cody & reported this to him. I thought perhaps a wire had come loose or a vacuum leak had been accidentally disconnected while being fixed in the service department. Anyway, the car is driving well except for the miss during acceleration. I plan to run some fuel cleaner through the tank. Will advise further if the miss turns out to be a major problem. I would buy my next car here because I did feel like part of the family!
Ok, this is the rest of the story: On July 27, 2015, been driving around in the above listed car & the check engine light came on. The engine is has a miss, so I drive it to Tri-​County Ford in Maybank Tx., & tell them about the car & the check engine light. The service advisor, Scott Kinney says if I can leave the car they can get right on it. I was surprised it was so fast to get the checked out. Within 2 hrs. they have diagnosed the problem being a bad coil, spark plug & wire. I approved the work & picked up the car within 3 hrs. The car drove like new. Kudos to the service dept. of Tri-​County Ford!
So, my car buying experience was not perfect. After the sale was the end of the honeymoon. Eddie

Bought a 2014 Ford F-​150, amazing sales and finance. Found the perfect truck after just a short search, Paul Brooks understand my needs and he listens. The General Manager ronnie Glover went above and beyond with his help.

I can’t say enough good things about this dealership!!! AWESOME OWNER He makes sure his customers are 100% satisfied and then some! Bu

I used to like Tyler Ford. My opinion has changed due to recent events. One, when I bought my new truck there the finance dept. told me I would have gotten a better interest rate if I had bought additional ad on. Gap ins. extended warranty, stuff like that. That is an illegel practice.
Two, last month when I took my vehicle in for repair, which they didn’t do, they also failed to inform me I have a major radiator leak and need my brakes serviced. I found this out yesterday via email. I am currently on a job 400 miles from the house hoping my vehicle doesn’t break down.
Tyler ford puts commercials on TV saying we treat you like you are a member of our family. I’m glad I’m not.

We have bought all 4 cars here and will only shop here. We live in San Antonio and make arrangements on the phone and I make the drive and come sign. Very fair and nice guys. Craig is awesome. Enjoy.

Bought my used Escape from them and have taken it back to them whenever something needs a fix. It has been a wonderful vehicle. They have fixed everything wrong that I have explained to them. The only issue that I can say is that their service department is a little slow. Be prepared to wait even for things such as a simple oil change.

Best sales experience by far. I spent 3 weeks looking at cars and was so frustrated. Tyler Ford worked hard for me and I love my new car.

Service Department.
Do not take any diesel trucks here they have no clue what they are doing. So I drive a f350 dually pickup and we drive a lot. It just turned 190k and well it started to make a sound. Im not a mechanic or a mans man. Im a guy that if the car breaks down I use the cell phone and call AAA cause well looking under the hood and crap I don’t understand is a waste of my time.
When stuff breaks I take it to the professionals. I know nothing about cars. and I know more than these clowns. SAD. so here is the short story. out of town. In town for the horse show. truck sounds bad… Use iPhone look up ford in tyler tx. use google maps get there. Drop off truck. On a thursday.
I explain my situation. that I’m from out of town gonna have to rent a car etc. I am told we are busy and probably can’t look at it until tommorow. That would be friday.
Friday comes and goes. nada
Saturday.same
Sunday.closed.
Monday. I call. Service Manager is busy but I am told the paper work has been pulled and its awaiting authorization. So after 30 minutes on hold. I decide to leave as I have rental car from Enterpirse. I drive to tyler. Ford. wait 15 min someone to assist me. in the meantime. i hear the phones going nuts with nothing but complaints and people just upset about shotty service, missed deadlines, broken promises and missed diagnosis. At this point I while I am alarmed I actually do start to feel better. misery does love company and I now know that the guys just universally suck and are not trying to give me the pop off. So finally I get service manager and I am told. well they are at lunch at 10 30 but. they can’t find anything wrong with it. but they do hear a noise.
I brought it in because it sounded like stones in a coffee can. so the revelation that they hear a noise is not earth shattering but a simple regurgitation of the obvious.
We will call you in a couple hours. that was approx 10 30 415 i get a call and my service manager has gone home sick but blah blah will now assist me. So blah blah tells me that the tech can’t diagnose whats wrong and I need to come in and drive it with him.
We get down there before they close and well. Still people complaining about bad service and missed delays hours later. so they bring my truck around. They start it up without waiting for glow plugs. guy hands me keys and saids she’s ready to rock and roll. There was no number, no paper mat, no seat cover no nothing. These jack offs no more looked at this truck than the man the moon.
Fine can’t look at it aren’t able don’t have the time tell me. but no. made me pay for 5 days of a rental car and then do nothing and tell me to rock and roll. I know Im from out of town and don’t matter but I assure you I am telling every horse person that I know that comes to Tyler that your not only morally bankrupt but that you have the service skills of a speed bump. Tyler ford thanks for nothing. are you guys sure you don’t own the Americas Best Value Inn On the Loop if not one of you should by the other than way you can be awful together.
Update. the coffee can noise continued and it sounds terrible we did make it to Kentucky where the truck is at another ford shop and they have diagnosed the problem as the front hubs.