RighTime Home Services

People are usually interested in reading the bad reviews. So, I’m saving myself some time and effort and just rating this company 5 stars with their work and that is all she wrote.

1. Well let me see where to start. In July 2014 we had our ac unit go out. We called Right time to come fix it as they were the company that installed it. When they came out they said it was 8 yrs old and using the old refrigerant and that that refrigerant was going to be obsolete soon. The Technician recommended we get a new unit. So after looking at all the options we decided to get the top of the line ac unit. They said they would have it installed in a few days. Two weeks later they were still working on getting it right. Two months later we had them back out to try to fix an electrical problem, the technicians could not figure it out so they sent the field supervisor David to ensure the job was done correctly. David said that we were having a problem because the amps from teh new machine were too much for our box. He said that he was going to home depot to get the part. He came back, installed it and left. Summer passes into winter and we don’t use the ac much at all, so no issues. Come summer July 2015 we started having issues with our electrical parts of the ac. we noticed we had to keep resetting the box to restart the machine every few hours. So once again i called Right time to come fix the issue. The first tech came out and said itg needed a hard start kit and it would cost almost six hundred dollars to repair. so the family paid. When i got home from work i noticed what had been done i did some looking into it and found i didn’t need the hard start kit. this was not right. I called Right time back to come back again to check the problem. This technician Gunner (very good) said it was not a hard start kit that that was wrong but he said we needed a bigger amperage on the home box. I explained that David the field supervisor told us that a year ago and said he was going to put in the correct amp into our box. we thought this was done already. Gunner said no let me show you. he said there is a box on the machine showing the number of amps it puts out. It was showing 36 on the l;ow end and 60 on the high end. our box amp was 30. Fail… nGunner fixed the part showed me his work and left. GUnner was great. so this all started in julyt of this year again and we are still trying to get it right. I have spoken to Patrick the Los angeles Operations Manager, he said i would get a refund for the hard start kit. I told him we deserve the 700 dollar no disappointment fee He just brushed past me. i am reading the Right time OUR PLEDGE TO YOU… What happened to piece of mind? I HAVE YET TO HAVE PIECE OF MIND WITH THIS MACHINE. what about the disappointment free guarentee??? WE HAVE GONE WITHOUT OUR UNIT FOR TWO DAYS BECAUSE THEY DIDNT HAVE TIME FOR A TECHNICIAN TO COME OUT OR THEY GOT HELD UP OR SOME LAME EXCUSE I HAVE YET TO HAVE BEEN ASKED IF I WOULD LIKE THAT PENALTY FEE OF 700 DOLLARS FOR MY TROUBLE! How about the Complete Comfort Guarentee? I KNOW DAMN WELL OUR MACHINE HAS BEEN OFF MORE THAN THREE DEGREES BUT TITFORTAT! and finally what about the: TWO YEAR RIGHTIME MONEY BACK GUARENTEE. I AM UNDER TWO YEARS I THINK AT THIS POINT ITS TIME TO HAVE RIGHTIME GET THEIR SHIT AND GIVE US OUR MONEY BACK SO WE CAN GO ELSEWHERE AND MAYBE GET SOME QUALITY SERVICE. P. S. WE HAVE ONE ROOM IN OUR HOUSE THAT THE AC OR HEATER DO NOT WORK IN. I DO NOT RECOMMEND RIGHTIME HOME SERVICES.
2.Well i wrote my first review on Nov 19^th for Rightime home services. I was called the next day and they immediately asked if i would take my review down if they could fix the problem. I said i would when i was sure my unit was right, as we got the unit in july of 14 and have yet to have the issues resolved.
The Tech came out to the house and he said it was a bad thermostat, and that we had a book shelf too close to the thermostat so it was blocking air flow to the thermostat, he also said we couldnt have our vents closed off in other rooms. My response was the book shelf has been there from day one, how come no one has said anything til now? the vents are closed because my 91 yr old grandmother gets too cold and the first technician said to close the vents so we did. Why am i being told now that we shouldnt close them?
so after pretending he was going to install a new thermostat and getting a battery from mee to put in it, he said that my filter was too clogged and that is what caused the issue. The tech said i need to change my filter once a month??? really? wish i was told that at the time we spent $ 24,000 dollars on this top of the line unit. My old unit never had this problem! anyhow the tech told me it was fixed and asked again if i would remvoe my review. I said not until i know its fixed and he said i guarantee it is fixed!!!
Today 11−26−15 i go to turn my heater on and the thermostat just shuts down. I can not get it back on. Hopefully this time they will send a supervisor to the house. Lets see wish me luck

I had no problems with the service. Came during the window they said they would, did a maintenance service on the furnace, installed a new thermostat. Robert was friendly and polite. I’d recommend them.

We have used these guys for years to do maintenance on our heater and AC units. We would pay for the pre-​paid service and they would always call to schedule appointments in the winter (for the heater) and in the summer (for the AC). However, this year it was almost September and nobody bothered to call to schedule an appointment. I then called and made an appointment for the following week. That appointment had to be rescheduled because they said that the technician sprained their ankle during another visit. The following week, they said they would arrive between 10am and 2pm. At 1:30pm, they called and said they wouldn’t be able to make it until 4:30pm, which didn’t work for us, so we had to reschedule again. The following week, on the day of the appointment, I received a call saying they wouldn’t be able to make it AGAIN. I told the person that this was not acceptable and that they needed to keep their promise to show up on the day and time that they scheduled. So he apologized and said that they had an opening for the 30^th (which was the following week). The day before the appointment I called to confirm the appointment and the person said they had scheduled me for the 30^th of the NEXT month. I complained again and they finally sent someone to do our maintenance but it took a month’s worth of headaches to get them to fulfill their obligation for something that I had already paid them for.
RighTime runs a service-​based business that comes to people’s homes during hours when many people are normally away from their home. Therefore, even though their technicians are good, it is equally as important that they keep their obligations with regard to appointment timings. This is something that I have zero confidence that they will be able to figure out so I will never use them again. I don’t know why their service has become so bad but I would recommend not giving them any of your hard earned money!

This is a top-​rate, outstanding company. I have had my share of heating and air conditioning guys in the past, but none hold a candle to Rightime. The technician was John, and he was the utmost professional. He was courteous, thorough, extremely knowledgeable, conscientious, honest, presented himself neatly, and aimed to please. I will be calling Rightime from now on in the future whenever I have any heating, air conditioning, or plumbing needs. I highly recommend this company.

We picked them up through Costco. They sent David, who was very friendly, thorough, and knowledgable. He mentioned the annual contracted services but wasn’t pushy about it. He even showed us how we can do our part as the homeowner, to keep up with our own maintenance & prolong the life of our system.
I’d definitely recommend them, just ask for David when taking care of your HVAC.

Ouch, what an experience! Our technician was named James. Our air conditioning stop working yesterday and these guys were highly rated so we called them and they were able to come out same day to check thinks out. My wife stays at home and deals with all of the home engineering things. She has contracted everything from whole house hardwood to iron railings to garage doors without my help in any way. I work all day so this setup works best for both of us. While James was a very knowledgeable person about the AC and furnace systems, his tone and demeanor were completely unacceptable. When he started looking at our unit he started becoming aggressive in his tone and mannerisms. He would holler things like [paraphrasing] «What do you mean you haven’t service your furnace filter!» Each time he had to look at something in the furnace he would grunt in the way an 8 year old grunts when you tell him to do his chores. He yelled at my wife because we had water on the coils and dripping here or there. Very aggressive and perhaps a bit put out at having to do this work. At the end of the discussion it was determined that the system could be repaired for a thousand dollars (22 years old, no thank you) or completely replaced, a 10K to 20K investment. My wife started to get into the quoting process of a new machine. James did not want to quote my wife because he needs to have a husband there before he would quote anything. Are you kidding me? My wife had to actually explain that she does not need my approval to work with contractors. I was floored when I heard that too! So once he felt «comfortable» that she could talk to him they went into the different levels of units and 1 stage versus 2 stage, etc. Like I said, he was very knowledgeable. At the end of the quoting process we had a number between 16 and 20 thousand. Since we are not ones to spend that kind of cash without at least two bids my wife said thank you and we would have to let him know. He actually said that he knew she would have to ask her husband. She went on to explain that we are not the type to spend 20 grand on a single bid without doing any due diligence whatsoever. He accepted the answer and they parted ways. He would not leave any of the quoting paperwork so in the end we have a business card that we will not use and no quote or bid to speak off.
Perhaps this is a quality company but I would avoid James at any cost.

We worked with Alex Gabler to get a quote to add AC to our house. He gave us the quotes, walked us through several options and we went with him. The crew he sent out (Alex and Alex) were professional and had everything installed within two days of the quote.
Overall, everyone was very professional, courteous, and easy to work with. My wife and I appreciated the effort by the three Alexes.

Got the reference thru Home Depot. They called me to set up appointment. They then called to verify appointment. They tried to change date and time. I had already juggled my schedule for the original date and time. They told me then that original date and time would be ok. They than called on the set date in the middle of scheduled time and said tech couldn’t make it and wanted to re schedule. I told them that I was here and waiting. I was told that they couldn’t do anything about it. I had read that this is their MO not keeping appointments. So if you want to use these guys and waste your time be my guest. I told them I was going to call Home Depot and also give them a bad rating on Unilocal.They didn’t seem to care.

Emanuel from ARS, was great. very professional and informative. I trust and would recommend Emmanuel for any HVAC job.
Ben

Ridiculous service. Not trustworthy at all. I was told that it will take 2 days to install AC and furnace but turnout it took them 8 days and still they are not completely done. They will say they will get back to you but they never give you call back. They lie on a lot of stuff to get your business. I wish they were a quick as taking out money from your card.

They are great!
I called in the morning to get my ac fixed and the guy was at my house in the afternoon. It was a quick and plainness fix. I really appreciated the service man’s honesty and telling us what we needed and didn’t need. He also took time to educate us on our home and system. I LOVE that they wear those shoe booties to prevent outside dirt on our carpets.
The lack of star is b/​c i think the service man felt a little too comfortable with us that he comfortably sat himself (after rubbing up against the bushes outside by the a/​c unit) on our clean couch to write up our order. That made me cringe. My husband and I had to clean our couch after that.

Elias was very professional very respectful far above the rest!!!

James came out on time this morning as Stephanie had promised. He came with a quality control observer Justin. Both were were courteous and very helpful. I asked them to come when I saw the sales rep at Home Depot to check on my 36 year old heater for safety reasons. I was impressed by how thorough the inspection was and how they explained what they found. Fortunately no need to stop using the existing furnace yet but it was obvious it will need to be replaced sooner than later. James gave a quote on a few options which will be helpful for our budget. I will be calling them. When the work needs to be done.

We signed-​up for central heating and air tune-​ups through Home Dept. Today Ying C. arrived at the scheduled time, and he went right to work. He explained that our Rheem furnace was 16 years old, and in need of minor service (new flame sensor). Next Ying checked-​out our Rheem AC unit (also 16 years old). Ying found no freon leaks, but he did recommend that we install a compressor saver (the power pack). Since we won’t be using the AC until next summer, we opted to wait until hot weather returns to install the new components, and Ying concurred with our decision. We really liked Ying because he explained the basic operation of the furnace and the AC unit, and which parts were in good condition and which parts were in need of replacement. Ying was patient, thorough and very professional. We will definitely ask for Ying in the future!

They couldn’t even show up on time for the estimate and didn’t call me till they were 45minutes late. Needless to say I did not get the estimate or use their service.

One of the worst experiences ever!
I went to home depot for non related purchase and was recommended to maintenance my A/​C for a $ 89 fee.
I said that sounds reasonable and set up the appointment, ARS was the company that arrived to complete the maintenance. The guy was very nice and spent some time telling me what he thought I should do to keep my unit in tip top shape, so my $ 89 maintenance was turned in to a $ 400+ fix of an A/​C unit I had never had a problem with before. Being a fairly new home owner I was concerned and wanted my equipment to last so of course I agreed with the quote and let him do his thing. He had arrived on time at about 11 am and didn’t finish until almost 9pm. Wow! I thought he had done a solid job and like I said was very nice, but I couldn’t have been more wrong. Less then a week after the fixes, my A/​C unit started leaking from my ceiling on to my tempurpedic bed in the middle of the night… I was so mad! I called and scheduled a new appointment for a tech to come back out and look at it… The new senior tech basically said (I don’t know what this guy did for the whole day) but I need to replace several parts that were broken by the first guy. After that scary conversation he told me not to run my unit and a installer will come replace the parts at no additional charge. Those installers came and replaced the parts 3 days later, upon completion they cranked up the A/​C and left. An hour later the house was 2 degrees warmer then before they had turned it on. very pissed!
I had to call them back again to send out another tech to see what they had done wrong now. come to find out they left a power wire disconnected.
I don’t feel that this company is very professional (speaking of customer service) and quality of work.
I feel like I got taken for a ride and they wouldn’t refund my money until after Home Depot managers called to have them reimburse us
wouldn’t recommend this place to anyone.
This place is a joke!

After years of being their customer, ARS of Corona up and transferred my account to ARS of Orange County (because of distance). Yet the Orange County location has no record of my monthly service plan even though my account address does show up in their system, and ARS of Orange County has never billed my credit card the monthly fee it was supposed to.
Timothy in the billing department is apparently incapable of returning phone calls or following up. On my most recent call, the main person who answers the phones also promised me a call-​back and resolution, but I never heard back from her, either.
Despite two months of phone calls, this debacle has not been resolved. So it seems quite obvious that ARS doesn’t want me as a customer any more. I will oblige them… that’s for sure!

I called for a tech to get my ducts cleaned in my condo, as we had just installed new windows, and didn’t want gross air trapped in the house. In addition, I wanted the indoor fan tuned up, as it seemed to only blow warm air. James came, and was amazingly friendly and professional. After going up on the roof, he determined the reason why it only blew warm air was because the compressor was completely fused. We scheduled an appointment to get a new air conditioning unit for the roof for a few days later.
The techs come, and quickly determine the indoor fan they brought wouldn’t fit in the (bizarrely spaced and positioned) location in our condo. Why that wasn’t double-​checked, I’m not sure. Angel and Alex, the installers, took measurements and photos, and dealt with the he paperwork (including canceling the crane, which was outside the door on the street). We rescheduled for the next week. Frustrating, but it happens.
New appointment day. Angel and Alex return, and realize AGAIN that the fan they brought would not fit in the space. I had taken 2 days off of work at this point, and my patience was wearing extremely thin. After a series of phone calls from everyone, they drove an hour and a half away to get a different roof unit that would be compatible with the fan already in the house. They get it, come back, the poor crane operator hung out ALL day across the street until 5 PM, when it was finally hauled onto the roof. The techs work until it was literally pitch-​black outside, when they had to get off of the roof, and reschedule for yet ANOTHER day.
For the 3^rd time, Angel and Alex come back, and finish the wiring. Angel and Alex are incredibly professional and friendly, and I know it was not their fault in the least that this situation occurred. I was beyond frustrated that it took 3 days to have the same 30-​year-​old house fan in my home, despite multiple measurements and photos. Don’t think I will do business with them again, despite Angel and Alex.

John and Emmanuel showed up right at 8am on ⁷⁄₁₂. Apparently you need to be the first in line to get service on time or in the window they quote you. I waited a bit to make sure the system was still working properly before posting an update.
It took a little over 10 hours to finish the job — John was by himself. He fixed the leak in the refrigerant line weld, switched the non-​outdoor conduit that was used, and replaced the thermostat that wouldn’t register temperatures below 77.
I’m glad it finally got fixed, but there’s no way it could’ve been done on a Friday at 5:15pm. The communication between the office and the service techs is just awful. The office quotes times for techs, who may take longer than expected either due to extra work or just being slow. But the techs don’t seem to tell the office, or the office doesn’t tell the customer. I don’t know, but the communication in the business is just bad.
The whole problem stems from the awful installation job we had. The installers didn’t weld the refrigerant line properly, and tried to cover it up with tape and foam. The installers didn’t use the proper outdoor wire covering for the electrical lines to the condenser controller. They left a softball-​sized hole in our wall for the condensate drain. The exhaust pipe in the roof was set up at a 45° angle until we told them to get back up there and fix it. Also, our neighbors overheard the installers trying to cover everything up.
Expect pretty good customer service after installation, knowing that they’ll never be there in the time window they tell you unless you demand 8am. But watch the installation team like a hawk.