AT&T

The staff was very pleasant and quickly got my iPhone set up. I didn’t have a lot of questions but he was able to meet me on my level and I am sure I will be returning.

Honestly this might have been a mistake on my part, but the guy didn’t explain very well about the bills while I was planning on upgrading to a new phone, and I thought I would be paying the same amount, I asked him multiple times to show me calculations of my monthly bill and he fails to do so because it seems like he was just trying to get me to buy and get me out the door not being able to ask any more questions. It was terrible. Now I looked at my first bill and I’m so confused to what I had signed up for and I try to call the billing support and the wait time is like forever.

This store is pointless. After spending $ 850 on an iPhone at the AT&T store my charger stopped working after less than 2 months. I have paid the additional for apple care and is under warranty for a year. I ask if they can replace the charger which they have done in the past at the mall and they say «no sorry we don’t carry THAT charger» as I am STARING at iPhone chargers. They claim since its their brand they can’t swap it out and when I tell them they did it in the past at the same store he says they are not a corporate AT&T store and I need to go to the Apple Store (even farther north) or the at& t store across the street. I drive across the street to a CLOSED AT&T store therefore having to wait until the next day to charge my phone. It’s a little pathetic when you have paid so much money to this company and they can’t even replace a charger that in the warranty says is covered for a year. Hope to never have to come back to this store!

Love this location we were helped quickly and then we were outta there! I hated the one on Campbell. manager was rude and it takes forever to get any help.

Nice store but the staff can be more efficient.
Explaining the customer how to turn on the phone for 10 minutes is just annoying and a waste of time.
Customer service needs to be fast as well.
There are basic things you should discuss and explain while purchasing a phone, it shouldn’t be an hour lecture about how to use it.

If you are looking to buy or upgrade your phone with AT&T — GO HERE! Check in with MONICA. She was awesome and provided me with the best service out of THREE AT&T locations in in one week in the Tucson area.
Here’s why.
I’ve been a customer with AT&T for over 10 years. I had a iPhone 4 3G for three years. It’s been a good phone with no problems. But it was slowing down and I was getting a lot of dropped calls and the charger jack built into the phone was wearing out. It was time to replace my phone.
DAY ONE:
I purchased my new iPhone 5s at the PARK PLACE location. Note — AT&T has «Company Stores» and «Authorized Retailers.» It’s better to go to the Company Stores — more products and accessories in stock I found out after the fact.
The service at the PARK PLACE location was good in terms of getting a new iPhone, purchased it and was able to trade in my iPhone 4 for a $ 54 credit — take care of your phones as this helped a lot when purchasing a new one. However, they gipped me on the 35% discount I was supposed to get on the accessories with my corporate discount. I didn’t notice it until I walked into the ORACLE location.
DAY TWO:
Next day went back on line and found two locations that had the charger items I wanted so I headed over to the BROADWAY AT&T to make the purchase. No such luck. The Rep tried to convince me that I needed to open a BUSINESS ACCOUNT in order to get the discount. I knew this was BS. I’m not a business I’m one person with a premier corporate account. Their review is separate on Unilocal.
DAY THREE:
I called ORACLE AT&T and spoke with Monica and told her my dilemma getting my discount on accessories. She checked my account and assured me she could help me. I walked in and she greeted me with a smile and a handshake and was able to provide me the two exact items that I wanted, gave me the 35% discount — NO PROBLEM! And on top of that she also gave me a 35% discount on the cord and case that I purchased at the PARK PLACE location.
What awesome service! Highly recommend the AT&T ORACLE LOCATION!

I’ve been a loyal customer of AT&T for years. They level of customer service is second to none. They always make you feel like you’re a VIP. The store is clean and full of new technology. They always have the latest iphone available to take home immediately. If for some reason it’s not in stock, they will ship it to your door. Excellent customer service!

I have been with AT&T wireless for the past 10 years and love the service. I have been using this location for the past 5 years that we have lived here in Tucson. I am never disappointed with the service.
My most recent visit was this past week. With just getting the new Iphone 5 I quickly realized that I was going to need a couple extra charging cords. I was having the worst time finding any store that had any new lighting cords. I gave this store a call and talked to Monica she was very friendly and informed me that she had a couple that were avalibe. When I arrived she came out from the back to greet me with a big smile and handshake. She then got the items that I was looking for and got me on the way. If you need a new phone she is my recommendation. Thank you again.

Still no news about iPhone 5. It’s not their fault but it is so frustrating. The staff must be bored out of their minds. There were 3 employees just standing around without one customer to be seen! I walked in and they all jumped like I was so unusual. Anyhow, I am one of those customers that think they can get the skinny on the iPhone 5. I am sure they are tired of explaining that they too, don’t know when the phone will come in. I should just turn to the android and not worry about the timing for the iphone 5. Why are they stalling on the release? I will have to decide when the new phone comes out whether to stay at ATT or move on. DECISIONS DECISIONS!