ClickAway Mobile – Verizon Wireless Premium Retailer

****UPDATED REVIEW****
Since my previous experience with Click Away Verizon Wireless, I have to say that they went above and beyond to make things right. The manager Chau made a couple of attempts to contact me to apologize for the misunderstanding. He even said he wanted to make my experience better by ordering me the screen protector that I had originally wanted. Seeing that I had already gotten the screen protector elsewhere, he was still very apologetic and offered to help make my previous experience better by purchasing my screen protector for me. At this point, I realized that these guys were all about customer service and not just about making a business transaction happen! When I went in for a second time, Chau was not there (as he had let me know in advance), but even then, the sales associate was very pleasant and made my transaction simple and quick. There was another customer in there after me and the associate did greet and acknowledge her letting her know he would be right with her. So overall, my experience with this place was because they know how to make it right. With this being said, I will be back and do recommend this place. I guess this goes to show that simple mistakes happen, but the manager Chau went way above and beyond to make sure that his customers are satisfied!!!
—comment below is the initial experience, but please read the top comment on the true experience that I had!—
So bummed because I called ahead of time to make sure they had a specific brand screen protector that I was looking for. On the phone, the man was helpful and did tell me they had the exact screen protector for my phone. After driving all over Tracy looking for the Zagg Glass screen protector, I finally made it into the store. I was greeted right away, and said that I called earlier for the specific screen protector. The man grabbed one off the wall right away and was getting ready to ring me up. I asked if he could put this on for me, and he wasn’t very reassuring and said he would try. Then look at the product as he was ringing me up, I noticed it was not the exact one I was looking for even though I had called. I’ve been specified that this was not the one I was looking for and he seem to be playing confused, when I know I simply said Zagg Glass screen protector (it’s the only one I know of that offers lifetime warranty). It is so disappointing, because I made my way out here and called ahead of time to make sure they had it, and was told that they had that exact one, and then found out that they never had it at all. So frustrating and it was a waste of my time.

Went there today to see if my iPhone could be safer after it went swimming. But no luck. Very friendly and helpful and will go there again. Even set up old phone I had till my contract expires. Great staff.

I was having issues with my laptop computer so I took it to a different computer shop in Tracy. After 2 attempts, and 2 payments, the issue was still not fixed. I was in getting a cell phone at the Verizon store and casually mentioned this to the associate Kolin. He asked me to bring it in so he could take a look at it. I did, and he fixed the issue quickly, and was a true professional. He was extremely friendly and personable. I will do business with him again!

Went in yesterday with my dead work phone that I thought was Verizon (it’s AT&T). Asked if they could check it on their charger to see if my charger want working or my phone wouldn’t take a charge. He plugged it in and nothing happened. He did a hard restart and it came on with over half charge. They didn’t charge me for their time and they were very friendly.

If I could give them 6 stars I would absolutely do so. I stopped to get my phone fixed after having called and/​or visited a few other Verizon stores on my way down to Tracy from SF. I was literally about to quit Verizon and it’s service all together. Houshmand (hope I spelled that right?!) and Kolin were not only very helpful and accommodating, but they also saved me a ton of time and headache trying to potentially cancel my service. Verizon should be very grateful to these two gentlemen for being the kind of representatives that save business for a company. I’m sure I’m not the only one who has had that experience. Thank you again, guys!

Went in for a phone upgrade and it was surprisingly quick and easy. Kolin was very helpful and knowledgeable and had us in and out of there relatively fast. The whole staff was friendly and courteous. I go there for all my cell phone needs. Thanks.

New review! Restored faith in this location after both the manager Cami and owner made efforts to not only to completely take care of my needs but to change the staffs «greet every customer» efforts. Cami went out of her way to ensure my Verizon family was taken care of. Efficient and good follow through.

I had shattered my iPhone 6 screen. Walked into the store in an absolute panic! Was greeted by Kolin (my life saver) showed him my phone, no problem he said! And he was correct! I can’t thank him enough for the service he provided!

I waited 2 hours to get a new phone

Verizon saw my last review and assisted me with the problem. I am very appreciative of their help and wanting to make sure I had better experiences in the store and with the company. I look forward to giving them my business again.

I don’t go here anymore because the customer service is horrendous! Chris is an 11 as far as employees are concerened. Everytime I went in there he was always helpful, polite and did the best he could with NO ONE else (NICK & African American Girl) ever helping him. It was so wierd! I just got tired of waiting for 1 to 2 hours sometimes just to get a little help on my phone. The AAGirl (when she was there was always over the top rude and snobby and would literally make you wait for ever before she would even say hi. I’ve called in twice that I can think of, to speak to the manager Nick at night. I was told he would be back in the morning when they opened. I’d be there at 10 and guess what? no Nick. When I asked were he was, the employee responded, «he must be running a little late.» The first time 2 hours later, and the second 1 ½. Way to run a store. Very dissappointing.

Chris was extremely helpful getting my daughter’s phone up and running after it had been stolen and recovered. Great personality and service, thanks!

I was told by Verizon corporate that I could trade in my iPhone 5 for an iPhone 6, get about $ 200 credit and pay about $ 400-​$ 500 for the 6.
I walked into ClickAway as my local Verizon retailer on Saturday and wow did I get a surprise! Walked out with a new 64GB iPhone 6 on upgrade for $ 168!
Brett (aka Tony), the Store Mgr, took great care of me and honestly EVERY customer in the store. Everyone was happy and treated excellent.
Chris, the Asst. Mgr, was great with the customers as well.
I will definitely be back as well as referring all of my friends there.
Rare to get such awesome service!
Thanks,
Steve S.
Tracy, CA

Not very happy. Brought an iPhone 5 in for service on Tuesday and was told the phone would be available Wednesday/​Thursday. No call so I showed up Friday and spoke with manager. He didn’t send the phone in in spite of the ticket and charge because he didn’t immediately see an issue. While apologizing for sitting on the repair the phone demonstrated the issue and the manager guaranteed he would have it fixed that night. No call — I reached out Saturday and the phone didn’t move. The support rep provided excuses (too busy with the iPhone 6 orders — they didn’t mind taking my money) and no real reason. Really frustrated to have paid for a simple fix and it’s been more than a week without any call from this place — we have an to initiate all the contact!

We went in on Sunday when it was POURING rain! Chris Booth was working alone and SWAMPED and was very apologetic! He kept apologizing that he was going as fast as he could. We told him what we were in need of and looking for and he was on top of it. While he was helping one person he was helping us. We had to but he did search for the phones we wanted. We had to leave so he called me when he found them and I went in a few days later.
Chris was so very helpful and so nice! I hope he stays there forever haahaa! He is one of those guys that is really nice and like to see the customer happy! He isnt in it for just a «sell». Will refer people his way for sure!

I recently visited this store to move a line from one contract to another and I was lucky enough to have Sabel greet me right at the door and help me right way. She patiently listened to my very long and drawn out story and did every thing in her power to make this experience as painless as possible. I left a very happy customer with a new phone for my daughter.

Nick, the manager makes not so good, into great.

I came back in to try this store a second time after being on phone support for hours because my husbands phone is malfunctioning, they said go to a Verizon store and get a free replacement SIM card. I went in and told them what tech support said and they charged me $ 10 for the «Free» card. They said its only free if they mail it to you. I didn’t have the time to call back to technical support to clarify but it seems a company this large would have set policies and prices. If they are not an actual Verizon store where they would replace it for free I should have been informed. I’m disappointed they closed the Verizon in the West Valley Mall now I guess I will drive out of town to Brentwood for Verizon help.

This store is awesome as it’s manager, 5 stars all the way!