Chase Bank

This place is horrible… They pretend they don’t see the long line. They ONLY have one teller on a Friday.

I have been to this branch a few times. The two tellers that helped me were the most rudest people I have ever encounter. The older one who is also a banker always has a bad attitude. Then there is Liz, she was so rude to me it left me speechless. I stopped by the other day and to my surprise I was helped by a very friendly teller. I don’t know her name, she wasn’t wearing a name tag. I asked her a question and although she didn’t know the answer she made sure to find out. The whole time keeping a positive attitude. She needed a manager and again I was dealing with the banker. Who did not once acknowledge my presence but stared at the screen and mumbled something. The kind teller had to explain to me what she mumbled. This branch is going down very fast.

This is the worst branch ever. One of the girls is very rude. And slow all I need is to make a payment and gives me attitude for paying cash or idk what was her problem. I recommend going somewhere else. Chase is good but not the branch.

Liz was the only teller. Very rude. Not sure if she was upset cause she was the only teller or just having a bad day. Especially after just coming from Wells Fargo where there’s one person to open the door for you. Another person to greet you and every teller window open to decrease lines. And lastly they ask if there’s anything else they can do to offer exceptional service. Chase has a lot to learn in customer service to compete with Wells Fargo. I have to say I have had better experiences in other chase branches in town but this particular branch always seems to disappoint

I’ve been banking with Chase (Wamu) for 20+ years. I keep a considerable amount of money with them and have most of there Credit Cards and services so I can say that I am at the very least for them a good customer. Most of my banking is done online but just recently I bought a second home and on rare occasion NEEDED them for a trivial wire transfer. I can tell you that this branch stinks. I walked in and sat down; I was then told that the ONLY person that knows how to do a wire transfer was busy and they sent me to another branch! Seriously! One person in the whole Bank knows how to do a transfer! I went to the other Tracy branch and service was worse. 3 stars only because I enjoy the apps, mobile and online banking. I will probably be switching over to Credit Union as they did a horrible job the few times I actually needed a branch.
To employees;
Acknowledging and treating your customers a little better will secure your job and go a long way! (You know who you are!)

It took me nearly 5 minutes to make a withdraw from branch manager Vu Nguyen. He felt the need to view my history before he actually did what he was supposed to do. Last time I bank with this branch.

Been a long time Chase Bank customer… But that all ends soon! My daughter moved to Florida yesterday so my wife went with her to set up her apt. Attempted to use our Southwest Airlines cc in Florida and the transaction got DECLINED. Since my wife is on the act as only an authorized user… She did not get the fraud alert email/​text— I did. I’m in CA… By the time I saw the text they paid by another means… What’s the use of having a «points/​miles» cc if you can’t use it? So I stopped by the bank and was told… «You have to notify us when you travel outside the state». I was told the transaction did not complete– wait for it— to protect «me». Nonsense, it was to protect Chase. We all know that if someone somehow compromises your cc you complete an affidavit of forgery and you are not responsible for the transaction. It’s the same reason you use your debit card as «credit» outside of the bank so that you are using VISA’s $$$ and not yours should there be an illegal use of your card/​name.
Bottom line is it’s my money I should be able to spend it if I have and get the «bonuses» associated with my credit card!
When this trip is over I am shopping for another bank!!!
The staff at the bank could have cared less about me or my situation! Buyer beware…
Ok… So Banker Adam Malboeuf actually called card services and attempted to make it right… He asked for some points to be added to my acct… It’s the fact that he FID go out of his way to provide customer service…
Still not happy with Chase… But at least Adam listened. Thank you!

I love this branch I’ve never waited more than 10 minutes to be helped and they remember and care about you. I like that. I like it a lot. The only thing I’m not crazy about is their parking spaces, but I’m not going to remove a star for that.

I used to love this branch but in the last 3 months the service has gone downhill :(. On a Saturday morning, there is one teller with a line of eight people! It’s like this every Saturday lately. The personal bankers don’t know what they are doing. I went in to get my accounts transferred to my trust and the personal banker spent the whole time on the phone with someone instructing him on how to get it done. I was embarrassed for him.

I have always had great customer service here, the tellers are always helpful and friendly. I appreciated the fact that they kindly open 10 minutes early every morning to accommodate those of us who need to be at work by 9.

All I can say… Sheeeshhh peoples.
And all I am going to say is, I will be closing ALL of my accounts and going elsewhere!

I love that my bank is always empty…
I wonder why???
Why wonder… who cares! I get to have the tellers all to myself! lol

Good location — staff here are helpful.
ATM Machines inside but open to public all the time.

«Hello Mr. Bill L., we’ve taken over WAMU, but nothing is going ot change.»
Month 1 Changes that affect me. = 3
Month 2 Changes that affect me. = 2
Month 3 Changes that affect me. = 2
Month 4 Changes that affect me. = 1
Month 5 Changes that affect me. = 2
I am done with their poor customer service, deceit and lies!