One Stop Lighting & Fans

Nice little shop for lamps, fans, light bulbs and equivalent electric appliances. Professional service, well stocked and decent prices. Recommended!

The owners Dan and Frank are truly amazing business people. I replaced over 20 Outdoor lights throughout my entire home after shopping all over the internet for well over a month, One Stop Lighting was able to get me what I wanted at even better pricing than what I could find on the internet. But what is really impressive with these folks is their customer service. 18 months after my purchase I had noticed some product flaws on several of the lights and when I brought it up to One Stop they were prompt and eager to resolve the matter. The customer service and product guarantee at this store is amazing. The owner Dan stepped up immediately and resolved the issue… I cannot recommend these folks enough!

Hands down the best lighting shop in Ventura County! Customer service is top notch. In particular, Dan was beyond helpful. Upon moving in, we needed every light fixture in the house replaced. Not only did he come out to the house to get a better feel for what we were looking for, we spent many hours looking through books trying to find «the piece». He was so patient and knowledgeable. I would describe something I liked in very non-​designer verbage and he would run to the books and pull out exactly what I was describing. When we were considering a large item, with a big price tag, he was encouraging, but not in the least bit pushy. And, he was spot on, once the light went up, it made the room, if not the house. Lastly, one of our ceiling fans we purchased was not working properly. Without any questions, after it was checked and adjusted by the recommended electrician who installed it, it was replaced, no questions asked.
Needless to say, without One Stop Lighting and Dan in particular, we would have been lost.

My husband and I went looking for pendant lamps. I have shopped and bought here in the past, so I was aware of how crowded and crammed all the lights are in the store. That didn’t bother me so much as the way the salespeople treated us. Both my husband and I were shocked at how both salespeople in the store bombarded us with endless comments concerning color, style and sizes that we weren’t even interested in. We were barely able to think about what we might like, let alone get a word in edgewise in response to their constant chatter. Both salespeople talked, non-​stop and even disagreed with our choices once we were able to squeeze an opinion of our own in. They were more than rude. It was one of the worst shopping experiences we’ve had in quite a long while. These people were like (pardon the stereo typical reference) used car salesmen just desperate to sell anything to whoever walked in the door. We finally agreed with them that apparently we didn’t know what we wanted so we should come back when we had a better idea. Never gonna happen. We both ran out of that place as fast as we could. I was very disappointed as I have bought there previously and was never treated anything like this. Maybe new management? I’m not sure, but this is definitely not the way to treat customers.

I absolutely loved the customer service. I went into the store somewhat overwhelmed with what to do concerning my lighting. (It’s a new construction and I came in only 3 days before our move in!) Dan actually came over to my home at the exact appointed time and walked through, taking size, shape, and overall assessing my lighting concerns. Then he did all the homework for me, narrowing down his opinion of the best choices from their vast inventory. I wish I could have done this with all the other choices that I had to make while building this house. (Can’t afford a designer!)
There are still some choices to make, and I would not go anywhere else but One Stop Lighting. Also, I will recommend this store to my friends. Very, very pleased.

As new residents in Thousand Oaks I was excited to find a local, independent lamp store with a great selection and which does repair work too. Unfortunately, I had a very negative experience having a lamp repaired at One Stop Lighting. When I called to ask about repair options for my lamp (the base had cracked during our move) I was told that I could get an estimate when I came in to the shop. I did get an estimate when I came in. I was very transparent with the owner (the older gentleman who I assumed was the owner) telling him that this was a lamp we’d gotten on sale at Pottery Barn and I was not interested in spending a lot on the repair. When he estimated that the repair would cost between $ 35.00 and $ 40.00 I thought that sounded totally reasonable given what we’d paid for the lamp
When I went to pick up my lamp today, imagine my surprise when the cost of the repair was $ 70.00 – approximately TWICE the estimate I was quoted. Although they ultimately knocked ten dollars off the cost bringing the cost of the repair down to $ 60.00, I was very disappointed in the discrepancy for a few reasons:
1) no one called me to tell me that the estimate I was given was way way off before they did the repair. Everyone knows that sometimes repairs cost more than what’s expected. But if your plumber, mechanic, or any other repair person I can think of ends up in a situation where an estimate is going to be doubled, you get a call asking if the cost is okay or if you want to pursue other options. That did not happen here. Now I guess you could say that I didn’t explicitly ask for this and that’s true. But this leads me to the second point below.
2) When I brought in my lamp, there was zero indication made that there might need to be additional repairs made. The man I spoke to seemed unequivocal in his estimate of cost and, also what would need to be done. If the personnel on the floor are not able to give a somewhat accurate assessment of the cost of a repair then I believe a service provider should be transparent about this. If I’d simply been told that I’d be given an estimate by one of the repair people in a few days, or if they’d brought out someone who does repairs to ballpark the cost of the repair either of these options would have been totally fine with me. What I don’t like is having it very clearly estimated that a cost of a repair would be 35 – 40 dollars and to have that cost doubled.
I’m sad that this was my experience at the store. I’m also frustrated because I’d come today with the intent of picking out ceiling fans for my new home’s four bedrooms and a chandelier for my dining room. Tere’s no way that I’d feel comfortable ordering from One Stop Lighting given how off-​base the estimate was. Who knows what the actual cost of service would be for the work I need done or whether or not they’d inform me of changes in estimated costs. This doesn’t seem like this is how they do business, which is a shame. If you do end up using them, make sure that you get all estimates of cost in writing and, also, require them to call you if there are unexpected costs before any work should be done either for repairs or for installations. It didn’t seem like I’d need to do this from the way things were presented to me but I know now.

Most amazing selection of lighting I have ever seen. They have tons of catalogs and are happy to help you search for something that is right for you.
Service: two lovely gentlemen greeted us and asked us what we were looking for. They had a few suggestions as we browsed. We unfortunately didn’t do out homework to measure the space for the outdoor light so we will have to come back. The staff really was eager to please the customer.
Products: everything inch was covered with lights, every style, the whole store was crowded (not kid friendly) careful of the aisles. Great quality items but some prices were very steep. Just look for sales items those look like a steal.

Very good quality merchandise. The problem there is so much product ALL over the store. Very little space to walk around. Very crowded!!! Was purchasing a floor lamp which I liked and as I went to the register to pay, my elbow barely touched a lamp and the lampshade broke. Instead of putting the rest of the lamp in the clearance department… they charged me $ 150.00 for the broken lamp shade. I left without the floor lamp I initially went in for and came home with a $ 150.00 charge on my credit card. Be VERY careful where you walk as you may leave with a charge on your credit card and not the item you went in for.
F davey

Great service. Staff is super knowledgable of lighting and lighting design in general.

The selection at this retail location is vast, which is rare these days for lighting stores. They have an eclectic array of lights, fans and fixtures ranging from high end mansion looking pieces to your basic task lighting. They also have a ton of catalogs.
I first came here with my husband to browse around and an older gentlemen (I think the father of this family owned business) warmly greeted us and showed us around, highlighted a few unusual fixtures (a voice operated fan for example) and was zero-​pressure as far as trying to get us to purchase something. I loved that.
So when it came time for me to remodel my kitchen, I came here to purchase some LED under-​cabinet lighting for my kitchen remodel. In the scheme of their clients and purchases, mine was probably small potatoes, but they still treated me with first class service. It took me maybe 4 trips to really figure out what I needed and I was impressed with the customer service each time. I forget the name of the young man who helped me most, but he was a youngish son, very personable and patient. I like that they have displays for you to really see and that they sold the LED strip lighting in feet vs. rolls. They also were extremely accommodating on returns when I accidentally bought the wrong things. They even were cool about me purchasing a couple of options and returning the one that did not work out for my set up.
This is one of the rare stores that the service made me want to buy something more. I actually went home thinking, what other lighting needs do I have? I want to go back and buy it from this store because I like them so much. It feels good that a family owned business does it right and edges out the big box stores and online deals in my book. It’s worth a few extra dollars to get in person service.

I was referred to this store by a long-​time Thousand Oaks resident who was sorry he did after I told him my experience here. The staff was very helpful and I ordered 2 vanity lights, one in chrome and one in oil-​rubbed bronze, but otherwise identical lighting fixtures. When I went to pick them up, they told me the box for one looked damaged so they opened it and checked it and then put it in a different box. This was a lie. I learned the truth after I got home and opened the box. What they did was pull the floor model off the wall, stick it a random box, still with dust on it, a dead bug in it and two out of three of the bulbs were blackened.
I told the owner, Frank, about it over the phone. They told me the truth when I got back to the store and the owner didn’t even apologize. It turns out, the black one I wanted was on back-​order for 2 months, so they took it upon themselves to try to fool me into thinking I was getting a new one. They should have been honest with me up front. This was so shady and they weren’t even sorry.
I like to support locally owned businesses but I’ll go to Lamps Plus or Amazon next time.

Great! Woohoo! As good as it gets. Is correct!
I’ve bought several fixtures from Dan and Frank and, they are so helpful and certainly know what they are doing.
Thank you so much for all your help and patience.

very impressed… I suggest speaking with the youngest son he is the most informative guy there and is very patient and will work with you… If you live in the area I would check One Stop Lighting before any other store for any lighting needs

This place is wonderful! The selection is outstanding and the staff work very hard to help you find exactly what you want. They will order fixtures from catalogs, and have many in-​hand as well. The customer service is what makes this place head-​and-​shoulders above other places. We had a mirror that arrived cracked and they re-​ordered and I brought in the broken one only when the new one was available. Another time we forgot to pick up one item. I sent my husband to One Stop weeks later when we were actually doing the renovation, and they remembered us and remembered that we’d purchased that item, even though I sent him without the original receipt! You will be thrilled that you are working with Frank and co – truly a super business! I intend to purchase all my remodeling fixtures here!

What a great little lighting store! We stopped here to look at lighting, not expecting much and were greeted by Frank (the owner), he took so much time to help us and explain all of our options. He gave us great pricing and had an enormous selection. We ended up buying several lighting fixtures and have been thrilled with it all! If you need lighting, and are in the Conejo Valley, I strongly suggest them, you will NOT be disappointed!

My wife and I have been searching for the perfect chandelier to hang above the dining room table.
We had looked around at other places, but they left something to be desired. I walked in to the One Stop showroom and I was amazed at the overall selection. Daniel walked us through all the options. My wife found the perfect center piece and most importantly it was in my price point.
My wife is ecstatic and that always makes me happy!

Dropped a lamp off for repair and was told that it would be ready in about two days and they would call me. No call.
Called back one full week later and was told that they had been waiting for a part and it would be ready in a day or two and they would call me. No call.
Called back… now two full weeks after dropping off the lamp and left a message requesting a call for the status of my repair. No call.
Called back again in the afternoon and was told that they were waiting for a part and it would be ready soon.
Seriously?
Drove down to One Stop Lighting to pick up my lamp so I could take it to a business that provides customer service.
Here’s what I got from the owner of One Stop…“sorry we couldn’t fix your lamp.“
I think the name One Stop Lighting is perfect for them because you’re only need to go in there ONE time to find that this Conejo Valley business just does not care about their customers.