Lloyd’s Plumbing

So a few days ago I asked for plumbing recommendations on the website NextDoor. Against my better judgement (I’ve had bad experiences with them before) I hired Lloyds since they had good reviews on the site. Everyone deserves a second chance, right?
They came a to fix a small dripping faucet in my pool line and replaced the entire faucet (Monday). I woke up at 5:00 this morning (Wednesday) to the sound of gushing water. The entire faucet failed and water was pouring by the gallon all over the yard and into the pool — EVERYWHERE.
I called their emergency number twice and had no call back (finally almost an hour and countless gallons later they called). I tried to turn off the water at the curb but couldn’t budge the handle so I finally called the Fire Department to come and turn off my water. God bless them.
So, now, I am out the money for the repair and Lord know how many hundreds of dollars in water charges for all the wasted water, not to mention, I was having the drip fixed because I am really trying to conserve water!!!
I for one, will NEVER again use Lloyds Plumbing and warn everyone here to consider carefully whether or not you will do so as well.

G

My neighbor had an emergency at 630 pm, on Sunday. A Water Pipe leak. I called Lloyds to get Service. The Plumber called, who seemed very pleasant and said he would call after he finished his present Service call. So we patiently waited. As they seemed to have a good Ad, on the Internet.
I saw no reason to stay and went home and told her that the Plumber would call.
At 930pm my neighbor called and said the Plumber told her, that if the house was built, before 1984, he couldn’t service, an in wall leak. Due to possible Asbestos contamination. It seems to be a company policy.
Well, thanks for the surprise, Lloyds Plumbing. If you had such a policy it should have been obviously listed, on your Website. The competent company, who saved my neighbor and her Childern, from a waterless night. Had no such policy. Also, the fact that the Technician would sat this up front, is really troubling.
Being a Contractor, I understand, that there are extenuating circumstances. But to drop this on the customer after a wait is irresponsible.
I will never recommend then, based on their lack of limitation of policies and concern for customers.

I was referred to Lloyd’s Plumbing by PinPoint Leak Detection after finding out that I had a lot moisture on a slab floor. We suspected that it might be coming from a leaking sewer line under the the slab. Aaron with Lloyd’s came out and he found roots growing into the sewer pipe, just outside the house and the room with the wet slab. He replaced the sewer line and in the process he had removed a toilet in the adjoining room. As he put the toilet back on, he mentioned to me that he had to stack three wax rings on top of each other because the pipe was too low. I later found out that this procedure is illegal, not to code and that it will allow sewage to leak under the floor. So today I had another plumber check the toilet and he advised me that the sewer line is rusted out, CRACKED, AND HAS A HOLE in it, which can easily be seen, allowing the sewage to seep out under the slab floor. All of the sewer lines under the slab need to be dug up and replaced. I called Lloyd’s to advise the owner of what happened. I felt that a good business owner would want to know about this, after all, this was the reason that they were called out in the first place. Aaron called back with the wrong attitude. He was very defensive, he talked down to me in condescending manner and was not apologetic at all. He kept saying that his plumber told me of the problem and what needed to be done. Why would any homeowner allow raw sewage to seep under their slab floor causing a bad odor? I can assure you that it was not explained to me by Lloyd’s Plumbing. This is horrible what Lloyd’s Plumbing has done at my residence. Now that I know what the problem is, it is being fixed immediately by someone else.

Very dissatisfied with their service. They came out here two times did absolutely nothing but identified «the problem» and then charged $ 260 for doing absolutely nothing. I’m out $ 260 and nothing is even fixed. The second guy that was out here wasn’t even here for 15 minutes and they charged $ 130 for not accomplishing anything.

They had come once before and I was pleased with the professionalism and courtesy. And he performed a job.
I thought I was safe with another call BUT– This plumber was annoyed when I asked him to put on booties to go upstairs (He put on dirty used ones.) He set his dirty aluminum ticket pad on my new white upholstered chair. He was unprepared when he came to the door so spent time walking back and forth to the van. He did not want to listen to what the problem was so after he spent 40 minutes of time, flushed my toilet 12 times and ran my shower 15 minutes found the same problem that I had told him I thought I had. I had expected to get a new toilet ring but at the rate he was going and his attitude, I did not want him in my house anymore! He charged me $ 130 for nothing. I felt like he was only concerned with padding a bill.
I called the Main office to complain while he was there and was told by the office manager that she would follow up and get back to me the next day. It has been over a week.

Very responsive. Professional and they get the job done without any excuses. I have seen many plumbers in this area. They are very vague and unprofessional. Don’t take your chance with them.

Everyone is your friend till problems come up. That’s when you discover the real person. Once they were paid we discovered a blatant attempt to cover up. The owner would not even hear us but became abusive immediately. It is shocking to hear someone say «You got cheated. What are you going to do about it? » Sadly, we got no satisfaction from Contractors Board. The owner told us he had no respect for word of mouth. Let’s just hope it all comes around.

Excellent. Lloyd’s plumbing was actually visiting a neighbor on our street when we had a new washing machine delivered. The installer said I needed some new valves. So I walked over to the plumber and asked if he would stop by when he was done to have a look at my house.
The plumber stopped by and said he could fix what needed to be done but that he would have to come back to do it the next day which was fine by me. The next day the plumber returned and his service was excellent. I would highly recommend Lloyd’s plumbing to anyone.

I am actually quite taken back by the level of service I received from Ryan at Lloyd’s plumbing. He was very professional, knowledgeable, and spent the time explaining different scenarios that would help out our unique situation. We have quite a project so his patience was very helpful. I will surely be calling Ryan and the team again.

As a landscape designer with over 15 years of experience, I have seen a lot of slow, expensive, unreliable and otherwise unprofessional contractors. Lloyd’s earned a gold star for contractors in my book. The company has been in the family for generations, and it shows: they are knowledgeable, personable, quick, thorough and their prices are fair. An excellent value.

Called Lloyd’s after talking with my neighbor who had a major water disaster in his home and fired his first plumber and called Lloyd’s. We have used two different plumbers with poor results and called Lloyd’s. Ted arrived right on time (they called and gave us a heads up he was on the way) and did not give me a 3 – 5 hour window like most other plumbers. Ted fixed three issues with our upstairs bathroom and gave us a good estimate on a repair needed in another bathroom. He had al the catalogs and prices for the repair the will be needed. They were upfront and honest about what they charged and Ted was efficient and skilled. Lloyd’s is now our plumber of choice. The staff is friendly and helpful on the phone, too.

My garbage disposal was leaking and I called Lloyd’s plumbing which was my first time using them. I was very happy with their service. Got their quickly, very friendly and courteous and got the job done. Nice to have a reliable place in the neighborhood. I will use them again and will refer to anyone asking.

Whenever I need a plumber, I call Lloyd’s Plumbing and ask for Ted. On several occasions Ted has taken care of my pluming issues. Most recently, my mother-​in-​law needed some plumbing work done, in order to pass a home inspection, to sell her home. Ted arrived on time and tackled the issues in a fast, thorough and professional manor. Very pleasant experience and I would recommend Lloyd’s to anyone who needs a plumber.

I am a Property Manager and work from home. I deal with plumbing issues routinely for work but I never stop to think what if it happens to me at my home. Well this morning it did. After dropping off my daughter at school, I come home to hear a hissing noise in my garage. I look towards the water heater and sure enough, I have a leak coming from the copper piping and water is everywhere. UGH! I am supposed to be at my computer taking care of my properties not my home.
I have lived in the area for over 30 years and have always seen Lloyd’s trucks cruising around and have even seen them at my neighbors. There must be a reason I still do this day see their trucks. Now I know why. When I called them this morning I spoke to a lady, sorry I didn’t catch her name, she was wonderful. Understood my problem and asked the appropriate questions, placed me on hold for a second and came back to tell me we have someone on the way. WOW!
Ted was at my door in 20 minutes and had not just the one but both failing copper pipes replaced in very little time. Although we will need remediation that Lloyd’s doesn’t perform, Ted had my emergency situation stabilized and referred a remediation company for us to call.
Thank you Ted and the rest of the team at Lloyd’s! You were a life saver for me this morning.
I would highly recommend them.!!
Thanks again,
Darcy T.

First of all, I’m sure Lloyds is a very capable and «by the book» «politically correct» plumbing company. I’m sure they do good work. But my experience yesterday has soured me on this company for the foreseeable future. I’m pretty sure the guys name was Aaron and I think he’s one of the owners. His confident politeness was actually arrogance in disguise. All he did from the get-​go was tell me how bad of a job the plumbing is in my kitchen (which is a new build that has recently passed inspection by the City of Thousand Oaks. I actually think the plumbing job done in this house isn’t the best, but his methods of communication come off as authoritative and «know it all»
All I wanted him to do was install a $ 300 reverse osmosis system. Before that, he felt compelled to give me a lesson as to why R/​O water is not «good for you» and that I’d be missing out on key nutrients and minerals that are vital to healthy living… Are you kidding me? Dude, you’re a plumber… pull your pants down just past your butt crack and do what I asked…
In the end, he went away because he chose not to do the whole job, which would have entailed drilling a small hole in my granite to install the water faucet for the water system.

If it was up to me, I would not even give Lloyd’s one star. In the process of fixing my elderly mother’s water leak, they created more problems which they would not fix until we anted up additional money. My mother refused to pay for the second trip and they subsequently sent a bill which I paid. Then they claimed they never received the money and wanted me to pay for a stop payment on the check which they lost. A once good company has gone way downhill. Stay away!

Aaron Engelker proved to be very thorough and professional in diagnosing a drain blockage. He communicated the cause of the blockage with me and performed the repair in an efficient manner.
He is AAA+ in my book and highly recommended.

Very professional, quick and arrived on time. Ted and his partner did a great job. We had a pipe leak in our bathroom and in about an hour it was repaired. Great job. Thank you.

Moved here about nine months ago. An acquaintance who works in real estate recommended Lloyds. The house we bought needed lots of plumbing work: 3 new toilets, leaking kitchen sink, automatic gas cutoff (earthquake) needed, new hot water heater and all code required updates needed, bad hot water recirculation pump, leaking faucets in all three bathrooms.
We used the same Lloyds plumber every time and got to know the office staff too. We have only experienced highly professional support from Lloyd’s. That may be partially due to our experiences in other parts of the country where we also had excellent support. We ask real estate agents who they depend upon, we listen to what the plumber advises us to do, we let the plumber do what they believe is best after careful consideration, and we expect to pay a quality price for quality work. Very good plumbers cost good money. The resulting fix/​repair lasts a long time — a huge savings for us!