Gilberto Sustache, MD and Jenny Luu, MD

I had a to designate a PCP for work, or else I actually have to pay my company for not having one. So, I decided to pick Dr. Luu. Their office is located in the Mattress Firm building. Their office entrance is different from the other business, though. Right when I walked in, I was greeted by a rude receptionist (I can’t remember her name). She was very short with me, and was unhappy when I didn’t completely fill out all my new patient paperwork. I told her that I filled out the form that they sent me via e-​mail, and that their office did not tell me to fill out any additional paperwork before coming in. Regardless, she still made it seem like it was my fault. Anyway, when I finally met my PCP, Dr. Luu, it was a complete 180. She was super nice and understanding. She also explained all the tests that I would be having and why I needed them. She also told me what diagnostic/​lab tests that I was up to date with, and those I had to schedule an appointment with her for soon. I really like this doctor.
So the moral of the story is:
5 Stars for Dr. Luu
2 Stars for the rude receptionist =
3 Stars Overall
Hopefully, they fix her rude behavior. I really want to keep coming here.

excellent!