Firestone Complete Auto Care

Do not go here. Classic sleaze-​job mechanics working under the guise of a well known brand.
2 experiences here were enough to never go back:
–1^st experience. From a standard oil change (which they charged an extra fee which was not disclosed to simply use synthetic oil) they came back with $ 1,200 dollars in recommended repairs. Of those repairs, a different mechanic dismissed over half as being completely unnecessary and repaired the rest for a fraction of what Firestone quoted.
–2^nd experience (this was the clincher). After a $ 60 dollar diagnosis to find out why my windshield wipers stopped working, I was told that my wiper motor and transmission was broken. So they offered to fix that at a cost of $ 199 for parts and an extra $ 162 for labor. (Total this whole experience to what would have been over $ 420). Well, once again after going to a different mechanic, he fixed my wiper for $ 6 by replacing a piece of plastic, noting that my motor and transmission were in perfect condition. And for the record, wiper motors and transmissions can be bought online for well under their quoted price.
So in short — I can’t tell if these guys simply don’t know what they are doing, or are actively over-​charge and try to take advantage of customers. Either way, that’s enough to never have my business again. Congrats on losing a potential lifetime customer guys.
Don’t trust their big smiles and friendly appearance. This candor is a ruse all the way to bank.

Loved my experience with these guys, polite, professional, and above all quick and great quality work.

Don’t know about the bad reviews but this is the second time I am visiting for VIN verification to transfer an out of state vehicle. The guys are very pleasant and helpful. No complaints here. Casey is great and helped us through the process. And we all know how dealing with CT DMV is such a joy (meh).

Don’t appreciate being always upsold on services when I am there. Simple oil change turns into $ 600+ worth of repairs when I just had my inspection done and everything was fine.

I pulled in last night after having a flat tire on the merit pkwy (nightmare) with a toddler in the car. I managed to get it changed but didn’t get through traffic to Firestone until 15 minutes before they were closing. I was frazzled and hoping they could help me out. They didn’t even hesitate, the technician was eager to help even though it was after closing time. I walked away with two new tires. It MADE my day after all that had happened. Thank you for taking the time! I am now a customer of yours for a LONG time.

so I took my car here for a screeching noise while turning, I made an appointment online yet when I go to the shop the woman at the counter gave a whole sermon about my car not being ready for today (it was 4 in the afternoon, I would have never expected my car to be repair in 2 hours…)and she even said that the next day my car probably will not be ready, I told her I was leaving the car and Firestone could take as many days as they could to fix it, so the next day they called me and said the car needs this and that, they offered me a chance to apply for a credit car, of course the whole bill was the credit card limit, almost 1,300 dollars, all they want to do is rip people off, and by the way they didn’t notice my car had a rotted subframe that was about to snap and break, they do not care at all about people’s safety, only about getting your money, and lots and lots of it…

The guys over at Firestone/​Stamford, CT on East Main Street are awesome. They fix all my family cars. They always give good advice. The price is a bit high but you pay for what you get. When they fix your car it drives like a brand new vehicle. We love them and will continue to use them. Mark, Mike, Matt, Patrick and the rest are all great guys. The work they do is great.

I had a 3pm appointment for an Oil Change and my car didn’t even go on the lift until 4pm. Not quite sure what the point of an appointment is here. Long time Firestone customer but this will be my last time.

Just moved to area from Southern CA and was looking for a place to repair a flat tire. My mechanic uses Firestone back in CA to get all his tire needs so I thought I would at least read Unilocal comments before heading over there. Didn’t look good after reading comments but thought to my self if my mechanic is comfortable then I should give it a shot. Well, I couldn’t be happier! First off attendant at reception desk was getting the business from a self entitled local. This guy kept his cool stayed the course and handled the situation like a professional. I stepped up next and this guy didn’t miss a beat. «yes sir how can I help you?» He asked politely if I could leave tire and he would call by noon since they were swamped. I said sure and pulled up car and he grabbed tire. Within 1 ½ hr he called and said he was happy to report that they were able to fix it and if I was available I could bring my car in. As I write this review I can hear this guy at the front desk greeting, updating and sending off everyone with a sense of being in good hands. Glad I gave it a shot.

I had a run in with one of Stamford’s craterous pot holes recently. Unfortunately the incident occurred on a Saturday night, and needing repair done on Sunday, Firestone was my only option. They replaced two blown out tires on my passenger side, but assured me everything else, including the rims, was fine. I took the car on the highway and could feel it vibrate. I brought it into a real mechanic, and the rims are clearly bent. Don’t take my word for it, see the video I posted. These people are incompetent.

I guess I should have read the views before I took my car in for two new tires. When I arrived I told the guy at the service desk I needed my car back by 5pm due to getting a ride to pick up my car. I was told it would be ready by 5pm, I dropped it off at 1:30pm. I then called at 4pm to check on the status of my car again, I was told it would be ready right at 5pm. at 5pm I get a ride to pick up my car and to my surprise my car was not ready and they had just brought it in at 5pm to start working on it!!! I’m not sure what part of «I need my car ready for 5pm «they didn’t understand, but I was beyond angry, what really got me more angrier was the fact the he still wanted to proceed to make an appointment for another day, I told him no, I will be going elsewhere that is more competent and actually are honest. They wasted my time when I could have just gone elsewhere if they were aware they couldn’t accommodate my request. However, looking back in hindsight, I guess it was blessing it happened, because I believe he tried to sell my one of their more expensive tires. I needed two front tires and the total was going to be $ 400!!! I could pay that for 4. Never again will go to firestone in Stamford, nor will I recommend anyone else to go there! !!

So fast, so nice! They saved this damsel in distress! Patrick was so quick and accommodating!

Do not trust your car to this location. Other Firestone locations I’ve been to are very good, but I’ve had two unacceptable experiences here. They changed the price of an estimate during work, and lied about a diagnosis.
1. While getting my tires changed, they called to inform me that they made a mistake about the tire size, and the bill would go up an additional $ 300! Needless to say I was shocked that they would go back on an estimate. I called customer service and they did nothing but call the store who did nothing.
2. After that I decided to limit myself to oil changes at this location. After an oil change they informed me that all of my breaks were at less than 1 mm left and that I needed to change them now. I took them to the Hamden Firestone later that week where they told me that 2 tires were at 4 mm and two were at 2 mm.

I just had my car checked for low engine motor oil level at Firestone Auto repair shop today. They were courteous and replaced the deficit without charge! WOW! I am definitely coming back for future repairs!

Appointments Mean Nothing Here
The customer service can be horrible depending on who you speak to. I made an appointment on Tuesday for my car to be fixed on Thursday at 9am. When I got in there on Thursday they said the part wasn’t in. The customer service rep was not rude but confused. Finally I spoke to Nate who seemed to have common sense. He got on the phone and called the parts store. The parts store said they called yesterday and said the part would not get there in time and spoke to Andrea. Andrea failed to call me and tell me that the part wouldn’t not be there. Nate apologized and I thanked him for his apology. The next day I went in there Andrea had an attitude. I asked for an apology and she began to talk some double speak. First she apologized very rudely with a dirty look and simply said «Sorry» and then said she had nothing to apologize for.

Totally dissatisfied. My engine light was on and went to Firestone hoping they will be able to check. To identify the issue they charged me $ 110. I agreed hoping that they will identify the problem and will fix the issue. After 2 hrs of waiting they mentioned it was a problem with the fuel injector. In order to replace that they will charge another $ 350. I agreed to pay them the amount thinking that it will solve my problem. But to my surprise after almost 5 hrs they called me and told there is aproblem with the computer system will will cost me another $ 750. I was totally surprised with the incompetency of these guys. I decided to take my car back from them. I still had to pay $ 460 without my problem being solved. These guys are totally incompetent and try to find the problem in trial and error method and in the midst of that you will become Guiana pig and will rip you off in every step. STRONGLY RECOMMEND TO VISIT SOME OTHER SERVICE CENTER IF YOU LOVE YOUR CAR AND MONEY!!!

I schedule an appointment to have my winter tires replaced with summer tires at 9am. Timing was very important to me since I had to be back in NY for a 12pm meeting. I asked in advance how long the process will take and was told no longer than 60 minutes. I arrived on time and ended up leaving three hours later! My car was parked in front of the service garage at 8:45am, I checked in at 9am but my car was rolled onto the lift only at 9:30am for some strange reason?
To make matters worse, I had to drive back and have my tires re-​balanced because the car was shaking when accelerating to a speed of 60mph.
Total time spent at this location for a simple tire change: 3 hours and 4 minutes.
That is a big discrepancy from the original 60 minutes I was quoted over the phone.
If you plan on visiting this location for service, do not plan anything within a 3 – 4 hour window because you will not leave on time. They apologized and tried to be nice but the damage had already been done.
Hold your staff to higher standards firestone, or you will be seeing many more of these complaints pop up online.

It must be the absolute worst to answer the business phone to a panic stricken voice– my voice !!!
I am from northern Vermont, and on my way home from a visit to New York, hit a famously big pothole which bent my steel rim inward and started cutting into my left front tire. Sitting in a gas station somewhere in CT, I searched for a local repair shop open on Sundays. Like magic, Firestone was open until 5 !!! (It was now 4pm and I still had to make it to them somehow) I spoke to Don on the phone, who assured me the rim and tire could be fixed.
I shamefully rolled in on my flat well after 4:30, but was still taken care of like they weren’t less than 30 minutes from going home for the night to have the next day off (Presidents day).
Don and his team (thank you too, Pedro!!) stayed until almost 6 o’clock to make sure I could get home safely, and all this kindness for a very minimal cost. ;))
They understood my situation, acted with urgency and empathy to make sure I got back to Vermont with piece of mind that my car was ok.
Thank you Don, Pedro and team for going above and beyond– I hope everyone reads this proven random act of kindness. See it as a testament to genuinely good people doing a phenomenal job.
FIRESTONE STAMFORD, CT SAVED ME !!
Caitlin S.

Oil change simple right? Drop off car at 7am said it would be about an hour and they would call. 2pm, no call. I call them, yeah its ready, I go to pick up car and find the ignition «on» and low battery warning light… Oh and I asked for new wiper blades… I didnt get them.
Update: 3 days later I get a «LOW OIL WARNING» light. this is a new 2012 Volvo with 30K miles on it. DO NOT GO HERE!!!
wish I could give negative stars.

Worst ZipCar scenario, my friend popped a flat 100 yards away from my house after a 2.5 hour road trip to CT. After we called the tow truck (who came in a Prius?) and got the donut put on the car we knew she couldn’t drive back to Boston on that dinky little thing. So we called ZipCar about 600 times and finally figured out that we could get the tire changed at any service center and then ZipCar would reimburse us for the free and it’d be safe to drive back to Boston.
Unfortunately the next day was Sunday so everywhere was close. EXCEPT Firestone. So we booked it over there first thing and it was great. They had no problems with the fact that it was a rented car and it took a little over an hour. The guy working there was very nice and understanding and although it took a little longer than expected, it was pretty busy in there for a Sunday morning, so I didn’t worry about it. The price was pretty good, but we weren’t really looking for competitive rates since ZipCar was paying. They had to switch one of the back tires onto the front and put the new tire on the back because it was a FWD card and apparently it would’ve messed with the transition? I don’t know anything about cars, but I’m guessing that’s a good thing they knew that. Either way, this place did a great job when we were in a pinch.