Clifton B. Baldwin, DDS

I had a bad experience at a different dentist. I called Dr. Baldwin’s office and they were able to see me the same day. When I spoke with the receptionist on the phone I asked if they accepted my insurance. She said yes and took my information to verify it. Little did I know even though they said they accepted my insurance they didn’t feel the need to inform me it was out of network. Any professional office who «cares» about their patients would know to inform them of this matter. Now I have paid a great amount more for the dental work I received. I was also told that they were going to reimburse a small portion after the first of the year when they filed my claim again.(Not sure if that is even legal) Of course when I called to ask about this they seemed clueless to this. Finally, they did reimburse but only half of what I was initially told. I have also requested ALL of my records but for some reason they will only send me my xrays and not everything on file for me including EOB’s and treatment plan. I just feel as if there is something legally not right about this office. It makes me feel as if they are ONLY worried about how much money they can get out of a patient. I feel very taken advantage of. Healthcare providers should be someone we can trust but I have to say they definitely lost that from me!

Dr. Baldwin and staff have been nothing but wonderful, kind, professional, and like family to me!
My husband found Dr. B about 8 years ago when we were in between insurance. Hubby had to get a root canal at the time. We had to pay out of pocket, but Dr. B and staff worked with us without any problems. Since then, I have taken my daughter and have had extensive and expensive preventive care!
I had many concerns, doubts, and sticker shock to say the least! There were a few glitches in the process of my work from lab issues to making sure I was happy, satisfied, and at ease with the whole process. I needed to get my teeth taken care of due to wanting to keep my original teeth. I had had braces; however, over time teeth shift, genetics issues, etc.
Dr. B made things right when there were issues. He even came in on a weekend when one of my teeth had cracked! Of course, these issues always happen in the front! He has always been wonderful to me. I know he is very fond of his staff and it shows!
Keep up the great work!
Michele Brown

The girls there, especially Kristen are sweet as can be and great at making you comfortable. But they lied to me when I called crying to make an appointment because I was in so much pain. I told them I didn’t have insurance and I just needed some relief for the pain until I could afford the surgery. They literally told me on the phoneto come in and they would help me out with pain relief and see what kind of payment options they could work out to get the impacted tooth removed. They did all their xrays then tell me I need almost $ 4 grand for the dentist to do anything for me. I left there with only antibiotics and feeling hurt and betrayed. I asked for pain medicine, I even made it clear it didn’t have to be a narcotic just anything stronger then the 800 ibuprofen I wasaalready taking that obviously wasn’t working and the dentist pretty much said to come up with $ for surgery and then he would help me. I then went to another dentist down the road that same day and left with pain meds and antibiotics and a way way cheaper quote for the surgery I needed, I’m taking thousands cheaper! Bottom line is Dr. Baldwin is just another $ hungry person in the medical field.

I had to get 3 cavities filled. Like anyone, no one wants to get dental work. Dr. Baldwin and staff just knocked it out of the park! I had no pain whatsoever, all my questions were answered completely and I felt very confident in them. I also had impressions made for invisalign braces as well. Very happy with the service, and will recommend them for any dental issues.