Jiffy Lube

Well they definitely screwed me over, just went in for an oil change, guy asked me if I wanted to go full synthetic or blend, after stating blend he gave me full and charged me for it. I know they like to tell you everything else that’s wrong with your perfectly good car so you can get charged for it. Declining all extras I couldn’t believe I walked out of there spending $ 70 on an oil change and cleaner Windows. The one star is for the extra effort the guy went through to be nice to me. Never going here again. I don’t know how this place is still in business after nickel and diming you for EVERYTHING! After telling my husband about it casually, he was furious and refuses to go there, that’s when I realized I was overcharged. I like how the coupon states that «it can be removed without notifying you too.» Bummed I can’t trust this company.

James is the LEADER of all customer service experiences. Professional, friendly, educated and just nice guy!!! Will come back for all oil changes!!! Thanks James, your a superstar

Can I give a 0 star rating? No? OK, well they get 1 star, but only because I have to give something. This is the WORST JIffy Lube I have ever been to. I have given them 3 chances and each visit was worse than the last. This time I was the first car waiting, 3 cars in the bay. it took 2 hours to get my truck in and have the oil changed. Am I taking crazy pills? this takes 45min max on a busy day. If this was just a one time thing I would understand, but this has been my experience each time at this particular location. If anyone is reading this go to Castrol on Longley. they are the best.

So disappointed in my full service oil change today — I’ve been here a couple times. I know you guys are trying to be fast, but take some time to make sure you are giving us the service your customers are paying for. I don’t mind waiting another 5 minutes for you to get the job done right. When I got in my car, the check oil light was not reset. I was told that my tire pressure was not checked even though I paid for a tire rotation. Shouldn’t that be part of getting your tires rotated? I was also told that they had vacuumed my floors. Didn’t notice until I got home that they most certainly did not do that. To «top it all off» (pun intended) I went to use my windshield wiper fluid and it was all gone! There was definitely no topping of that fluid. It makes me wonder what else didn’t get done for my $ 119. Boo. Time to try another place.

went in for a smog certificate today. the very inexperienced man who helped me was on his cellphone looking things up because he did not know what to look for. he accelerated my vehicle for so long and so fast that my check engine light came on and the idle on the vehicle started to die out and lope. When i asked one of the others about the check engine light he replied saying that his co worker had done nothing to cause that and had just preformed a regular smog check. I was standing outside the entire time watching the man go through the steps and could see what he was doing the whole time. Even some of the other customers mentioned to me that what he was doing didnt seem right.
over all very disappointed in the overall service and can guarantee i will NOT be back

Friendly and good customer service just odd my choices were 60 $ or 90 $ oil change when I got a 20 $ oil change at pep boys for the same oil same service ! Just better to you tube and do it your self if needed it will save you a arm and a leg

me and my wife had been going to this specific location because it is close to our house. i had great experience with them for years until an incident happened last march 7. the manager broke the key of my wifes car attached to the ignition and insisted that he found it broken already we insisted that it wasnt broken and he did filed a report saying that they would replace it. they did replace our key with a cheap generic non original key that they broke. now the brand new key that they replaced would not work at all and we will have to take it to the dealer to get it programmed. they should have replace the key with the same exact one they broke which was an original dealer key. we contacted corporate due to this matter, going to the manager wont be very helpful as he was the one at fault and would not admit it.

I’ve been to multiple Jiffy Lube locations around the Reno/​Sparks area, and they are all great. This is the location I go to most frequently, and they have great customer service! Greet you as soon as you pull up, ask what you’re in need of, bring you inside and offer coffee or water… all the while, they are pulling your car into the next available garage and allowing you to hang out and watch some TV and relax. They update you on your last visit, inform you of how low your oil is, if you’re in need of other fluid top-​offs, etc. Depending on how busy they are, you can usually be out of there pretty quickly. After you’ve paid, you’ll head out the door where they will show you all the fluid levels and ensure that you’re safe to drive. Easy Peezy!
Last time I was there for my oil change, they upgraded me to high mileage oil for no charge! The staff is friendly, location is great (and right next to a car wash!), prices are decent also.

the guys who worked here were of a major help. I had my nieces car that needed an oil change. they were all attentive and very informative

I went in for a smog inspection because I had a $ 10 off coupon from a coupon book I got from a school fundraiser. On their sign they say «$ 29.99 regular price, $ 22.99 special price», so I figured I would get my smog check for $ 12.99. But after the smog check was done, and I went in to pay, it rang up as $ 19.99. When I asked the gentleman that did it, he said that the $ 10 was only off the regular price. Fine. If you want to be a stickler about it, whatever.
My real issue here is that on the receipt it lists my smog check as $ 22.99, and that my coupon only took off $ 3.00. This leads me to believe that there is no such thing as their $ 29.99 smog check, the price is always $ 22.99, except when you bring in a coupon. Even then, the imaginary price still doesn’t exist, they just short you on the coupon. This seems very deceitful and pretty shady on their part. If you are going to put out a coupon, then make it a $ 3 off coupon, not a fake $ 10 coupon that only gives me $ 3.00 off. There are other places that will do a smog check for less anyways, so I will be going there next time.

Now these guys KNOW customer service! Friendly, efficient and they do great work!

These guys did a great job and they were super fast. They explained everything to me and didn’t treat me like a «damsel in distress». I hate that. The only complaint that I have is that they try to upsell you on EVERYTHING! That is annoying to me. I know that is part of their job but it is aggravating as well. The location is great and the time they took to get my car taken care of was fantastic. I was in and out in 15 minutes.